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Progressive Insurance Customer Service Jobs in Dallas, TX

Texas Farm Bureau Insurance Companies

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Life Insurance Sales Agent

Mckinney, TX · On-site

$100K - $125K/yr (+ commission)

Previous experience in insurance, customer service, or other related fields * Ability to build rapport with clients * Strong negotiation skills * Excellent written and verbal communication skills

Priority Dispatch Corp.

Insurance Producer

Terrell, TX · On-site

$50 - $100/hr

Previous experience in insurance, customer service preferred * Ability to build rapport with clients/prospects * Strong negotiation skills * Texas Property & Casualty License Highly Preferred Skills ...

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Gilchrist Insurance Group

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Property & Casualty Insurance Sales Producer

Terrell, TX · On-site

$50K - $100K/yr (+ commission)

Previous experience in insurance, customer service preferred * Ability to build rapport with clients/prospects * Strong negotiation skills Skills Required: * Self-motivated * Organized * Proficient ...

Magnus Technology Solutions

Insurance Agent

Dallas, TX · Remote

$30 - $50/hr (+ commission)

Previous experience in insurance, customer service, or other related fields * Ability to build rapport with clients * Strong negotiation skills * Excellent written and verbal communication skills

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Progressive Insurance Customer Service information

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$26

How much do progressive insurance customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for progressive insurance customer service in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Dallas, TX?

For Progressive Insurance Customer Service jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Dallas, TX look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Progressive Insurance Customer Service jobs?

Cities near Dallas, TX with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,677 per year, or $18.6 per hour.

Life Insurance Sales Agent

Texas Farm Bureau Insurance Companies

Mckinney, TX • On-site

$100K - $125K/yr (+ commission)

Full-time

Re-posted 3 days ago

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Texas Farm Bureau Insurance rating

7.8

Company rating: 7.8 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

197th of 315 rated insurance

Job description

We are seeking an Insurance Agent to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients.

No License needed, will train the right candidate and prep for state exam.

Responsibilities:

  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement

Qualifications:

  • Previous experience in insurance, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask

What Texas Farm Bureau Insurance employees say

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