ZipRecruiter

Log In

1

Progressive Insurance Customer Service Jobs in Plano, TX

MCI Careers

Insurance Customer Service Agent

Dallas, TX · On-site

$7.25 - $14/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX

$15.25 - $20.50/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

ValorVIP

Insurance Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX

$15.25 - $20.50/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

ValorVIP

Insurance Customer Service Agent

Dallas, TX

$15.25 - $20.50/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

next page

Showing results 1-20

All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Plano, TX

Progressive Insurance Customer Service information

See Plano, TX salary details

$9

$17

$25

How much do progressive insurance customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for progressive insurance customer service in Plano, TX is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Plano, TX?

For Progressive Insurance Customer Service jobs in Plano, TX, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Plano, TX look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Plano, TX are:

What cities near Plano, TX are hiring for Progressive Insurance Customer Service jobs?

Cities near Plano, TX with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Plano, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,420 per year, or $18 per hour.

Insurance Customer Service Representative

Allstate Insurance Agency - Kristie Barrett

Plano, TX • Remote

$17 - $18.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 14 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Insurance Customer Service Representative
Kristie Barrett Allstate Agency – Full Time

We are looking for an experienced licensed and motivated Insurance Customer Service Representative to join our Allstate agency team! If you’re someone who enjoys helping others, thrives in a fast-paced environment, and is looking for a long-term career with growth potential, we want to hear from you.
Hourly Base Pay + Commission | Average Total Compensation: $40K–$60K+ annually

Benefits
Base salary + uncapped commission
Paid training
Health, Dental, and Vision insurance
Paid time off (PTO) and paid holidays
Growth opportunities within the agency
Responsibilities
Provide excellent customer service to maintain strong client relationships
Handle policy changes, billing inquiries, and customer account updates
Process Evidence of Insurance and policy documents
Assist with cross-selling opportunities and referrals for additional products
Meet individual and agency performance goals
Identify opportunities for financial services and refer to appropriate team members
Requirements
Active Property & Casualty license (required)
Minimum 1 year of Allstate customer service experience (required)
Prior insurance experience required
Strong communication and problem-solving skills
Coachable, dependable, and results-driven
Positive and professional attitude
If you’re ready to grow your career with a supportive and high-performing team, apply today!

This is a remote position.