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Progressive Insurance Customer Service Jobs in Austin, TX

Arrow Technologies (PEO)

Customer Service Rep

Austin, TX · On-site

$42K - $62K/yr

... progress. Collaborate with internal departments to streamline communication and enhance overall customer experience. Knowledge In-depth understanding of construction industry terminology, processes ...

Ingersoll-Rand

Customer Service Manager

Austin, TX · On-site

$75 - $105/hr

Report on progress against strategic initiatives and operational goals Requirements * Bachelor ... Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee ...

New

AbbVie

Supervisor, Customer Service

Austin, TX · On-site

$65K/yr

Creates bench strength and career progression opportunities for the team based on the CXR Career ... vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our ...

AbbVie

Supervisor, Customer Service

Austin, TX · On-site

Creates bench strength and career progression opportunities for the team based on the CXR Career ... vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our ...

A Team Home Services

Customer Service Coordinator

Hutto, TX · On-site

$39K - $78K/yr

Customer Service Coordinator A Team Home Services - Hutto, TX Pay: $16-$20/hour based on experience ... Option to enroll in group health insurance Why Work With A Team? At A Team Home Services, you'll ...

J&T GROUP INC

Customer Service Associate

Austin, TX · On-site

$24 - $27/hr

Dental insurance * Health insurance * Vision insurance We are currently seeking motivated and customer-focused individuals to join our team as Customer Service Associates . This role combines ...

Raising Cane's

Customer Service Associate

Lakeway, TX · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

Raising Cane's

Customer Service Associate

Lakeway, TX · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for progressive insurance customer service in Austin, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Austin, TX?

For Progressive Insurance Customer Service jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Austin, TX look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Austin, TX are:

What cities near Austin, TX are hiring for Progressive Insurance Customer Service jobs?

Cities near Austin, TX with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Customer Service Manager - State Farm Agent Team Member

State Farm

Austin, TX • On-site

$45K - $65K/yr

Full-time

Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Connect with clients daily over the phone or in person to address their insurance and financial services needs.

  • Establish and follow up on customer relationships to ensure customer satisfaction.

  • Use a needs-based review process to educate customers about insurance options.

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,562 frontline employees who took The Breakroom Quiz

241st of 315 rated insurance

Job description

Responsive recruiter
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Paid time off

ROLE DESCRIPTION:
A Fast-Growing State Farm Agency is seeking a qualified professional to join their team for the role of Insurance Customer Care Specialist - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through taking care of customer needs and providing remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
RESPONSIBILITIES:
  • Connect with clients on a daily basis over the phone or in person on their insurance and financial services needs.
  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving

REQUIREMENTS:
  • Property and Casualty license is preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented
  • Self-motivated
  • Proactive in problem solving
  • Ability to work in a team environment
  • Achieve mutually agreed upon marketing goals

BENEFITS:
  • Salary plus bonuses
  • Paid time off
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Compensation: $45,000.00 - $65,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then JT Reisdorph - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
  • Our office is located in Cedar Park, TX.
  • Our office is open 8:30-5:30.
  • I have been a State Farm agent since 2008.
  • We currently have 12 team members at our agency.
  • We have 70 years of combined insurance experience in our office.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, and Silver Scroll

Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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