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Progressive Insurance Customer Service Jobs in Melbourne, FL

U-Haul

Customer Service Representative

Titusville, FL · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Titusville, FL · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Titusville, FL · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Palm Bay, FL · On-site

$13.75 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Palm Bay, FL · On-site

$13.75 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Titusville, FL · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

CFL Pizza, LLC

CSR

Melbourne, FL

$14.75 - $20.25/hr

As a team member at Pizza Hut, it's your job to help make hungry people happy as a cook, CSR, or ... Medical/Dental/Vision Insurance after one year averaging 30 hours or more * One week paid vacation ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for progressive insurance customer service in Melbourne, FL is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.38 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Melbourne, FL?

For Progressive Insurance Customer Service jobs in Melbourne, FL, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Melbourne, FL look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Melbourne, FL are:

What cities near Melbourne, FL are hiring for Progressive Insurance Customer Service jobs?

Cities near Melbourne, FL with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Melbourne, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,240 per year, or $17.4 per hour.

Insurance Customer Service Representative

Kasey Osman Insurance

Melbourne, FL • On-site

$45K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Kasey Osman Insurance is looking for a warm and welcoming Insurance Customer Service Representative to join our vibrant team right here in Melbourne, Florida! We believe in making insurance easy and accessible, and that starts with outstanding customer care. If you genuinely enjoy helping people, have a knack for clear communication, and want to be part of a supportive local business, this could be the perfect fit for you. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs, answering questions, and ensuring they feel confident and well-cared for. We pride ourselves on creating a positive atmosphere where both our team members and our clients feel valued. Come be a part of a team that’s dedicated to serving our community with integrity and a smile!

Responsibilities

Respond to customer inquiries via phone, email, and in person in a friendly and helpful manner.

Assist policyholders with policy changes, billing questions, and general account inquiries.

Process insurance applications, endorsements, and renewals accurately.

Provide information about insurance products and services.

Help resolve customer issues and ensure a positive service experience.

Maintain accurate customer records in the CRM system.

Requirements
  • Active Property and Casualty license (Required)
  • If you do not carry a PC License we do have positions to lead into a CSR role while you get licensed.
  • Proven experience in insurance customer service, particularly property casualty insurance.
  • Exceptional communication and interpersonal skills.
  • A genuine desire to help people find the right insurance solutions.
  • Proficiency with CRM software and standard office applications.
  • Ability to adapt and learn quickly in a dynamic field.
Benefits
Paid Time Off (PTO)###Work from Home###Health Insurance###Dental Insurance###Vision Insurance###Disability Insurance###Parental Leave###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Working Equipment Provided###