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Progressive Insurance Customer Service Jobs in Kentucky

Long John Silver's

Customer Service

Maysville, KY

$11 - $14/hr

As a Cashier, you will be essential in providing exceptional service and ensuring every customer ... Health and dental insurance for your peace of mind * Be part of a loving team that values your ...

Long John Silver's

Customer Service

Alexandria, KY

$11 - $14/hr

As a Cashier, you will be essential in providing exceptional service and ensuring every customer ... Health and dental insurance for your peace of mind * Be part of a loving team that values your ...

ADI Global

Customer Service Associate

Louisville, KY · On-site

$15.89 - $27.05/hr

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1 * 2 ... Opportunity to progress within a global business #LI-DJ1 ABOUT US ADI is a leading global ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive insurance customer service in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Kentucky?

For Progressive Insurance Customer Service jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Kentucky look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Kentucky are:

What cities in Kentucky are hiring for Progressive Insurance Customer Service jobs?

Cities in Kentucky with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Insurance Customer Service Representative

Davis Insurance Kentucky

Bowling Green, KY • On-site

$38K - $53K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

ABOUT OUR AGENCY:

Davis Insurance has proudly served Kentucky and Tennessee communities since 1993. As an award-winning independent agency, we work with a variety of top insurance carriers to provide clients with personalized coverage solutions and exceptional service.

Our agency is built on a foundation of leadership, excellence, gratitude, accountability, community involvement, and a commitment to always finding a way to help our clients. We believe great service creates lasting relationships, and we're looking for team members who share that mindset.

POSITION OVERVIEW:

Davis Insurance is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences.

In this role, you'll serve as a trusted resource for our clients, assisting with policy changes, coverage questions, billing inquiries, and account servicing needs. This is an excellent opportunity for someone who values relationship-building, enjoys working in a team environment, and wants to build a long-term career in the insurance industry.

RESPONSIBILITIES:

Provide prompt, professional service to clients by phone, email, and in person.

Assist customers with policy changes, billing questions, and coverage inquiries.

Process endorsements, renewals, and policy updates.

Maintain accurate client records and documentation.

Follow up on customer requests and outstanding items.

Review policies with clients and identify additional coverage opportunities when appropriate.

Work closely with producers and agency staff to support client needs.

Deliver the high level of service that defines the Davis Insurance experience.

QUALIFICATIONS:

Customer service experience preferred.

Strong communication and problem-solving skills.

Excellent organizational and multitasking abilities.

Detail-oriented with strong follow-through.

Ability to learn insurance products and agency systems.

Insurance license preferred or willingness to obtain licensing.

Positive attitude and commitment to helping others.

WHY JOIN US?

Competitive compensation.

Ongoing training and career development opportunities.

Supportive, team-oriented culture.

Opportunity for advancement within a growing agency.

Stable, long-established independent agency environment.

Meaningful work helping protect families and businesses in your community.

Join a team that believes in doing the right thing, serving others well, and creating lasting relationships that make a difference.

Apply