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Progressive Insurance Customer Service Jobs in Kentucky

The Wade Agency

Be Seen First

Bilingual (English/Spanish) Licensed Insurance Customer Service Rep.

La Grange, KY · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary We are seeking a Bilingual (English/Spanish) Customer Service Representative with an active Property & Casualty (P&C) Insurance License to join our growing team. In this role, you ...

Long John Silver's

Customer Service

Alexandria, KY · On-site

$11 - $14/hr

  • Medical

  • Dental

As a Cashier, you will be essential in providing exceptional service and ensuring every customer ... Health and dental insurance for your peace of mind * Be part of a loving team that values your ...

Long John Silver's

Customer Service

Maysville, KY

$11 - $14/hr

  • Medical

  • Dental

As a Cashier, you will be essential in providing exceptional service and ensuring every customer ... Health and dental insurance for your peace of mind * Be part of a loving team that values your ...

Quantrell Auto Group

Customer Service Specialist

Lexington, KY

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Health, Dental, Vision, and Life Insurance. * 401(k) Retirement Plan: Includes company match ... Direct career progression into Service Advisor, Warranty Administrator, or Assistant Service ...

ADI Global

Customer Service Associate

Louisville, KY · On-site

$15.89 - $27.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1 * 2 ... Opportunity to progress within a global business #LI-DJ1 ABOUT US ADI is a leading global ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Kentucky

Progressive Insurance Customer Service information

See Kentucky salary details

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for progressive insurance customer service in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Kentucky?

For Progressive Insurance Customer Service jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Kentucky look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Kentucky are:

What cities in Kentucky are hiring for Progressive Insurance Customer Service jobs?

Cities in Kentucky with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Insurance Customer Service Representative

Insurance Services of Northern KY Inc

Newport, KY • On-site

$40K - $46K/yr

Full-time

Medical, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Are you looking for a place where you can make a real difference in people's lives every day? At Insurance Services of No KY Inc., we're more than just an insurance agency; we're a dedicated team in Wilder, Kentucky, committed to providing our community with peace of mind. We believe that exceptional service starts with genuine care, and that's what we bring to every interaction. As our new Insurance Customer Service Representative, you'll be the welcoming voice and helpful hand for our clients, guiding them through their insurance journey. Youll play a key role in ensuring our clients feel supported and understood, helping them with everything from policy questions to navigating the claims process. If you have a passion for helping others and thrive in a supportive, team-oriented environment, we invite you to join us and become an essential part of our close-knit family.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan


Responsibilities

Greet and assist clients in a friendly and professional manner, whether in person, over the phone, or via email.

Respond to customer inquiries regarding policies, coverage, billing, and claims accurately and promptly.

Process policy changes, endorsements, and renewals with attention to detail.

Assist in the claims process by gathering necessary information and guiding clients through the initial steps.

Maintain client records in our system, ensuring all information is up-to-date and accurate.

Collaborate with agents and other team members to ensure a seamless customer experience.

Identify opportunities to educate clients on additional services or coverage that may benefit them.


Requirements

Must have an insurance license.

High school diploma or equivalent required.

Minimum of 1 year of experience in a customer service role.

Familiarity with insurance terminology and processes is a strong plus.

Excellent verbal and written communication skills.

Proficiency in using computer systems and various software applications.

Ability to multitask and manage time effectively in a busy office setting.

A positive and empathetic approach to helping others.