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Progressive Insurance Customer Service Jobs in Kentucky

ADI Global

Customer Service Associate

Louisville, KY · On-site

$13.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1 * 2 ... Opportunity to progress within a global business #LI-DJ1 About Us ADI is a leading global ...

TEKsystems

Customer Service Representative

Louisville, KY

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Customer Service Representative

Louisville, KY

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Customer Service Representative

Louisville, KY

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Customer Service Representative

Louisville, KY

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

Carl Zeiss Vision

Customer Service Representative

Hebron, KY · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing ...

Zeiss Inc

Customer Service Representative

Hebron, KY · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing ...

ZEISS

Customer Service Representative

Hebron, KY · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing ...

ZEISS

Customer Service Representative

Hebron, KY

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Kentucky

Progressive Insurance Customer Service information

See Kentucky salary details

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for progressive insurance customer service in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Kentucky?

For Progressive Insurance Customer Service jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Kentucky look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Kentucky are:

What cities in Kentucky are hiring for Progressive Insurance Customer Service jobs?

Cities in Kentucky with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Customer Service Associate

ADI Global

Louisville, KY • On-site

$13.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description


ADI is North America's leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities. This position is not eligible for US visa sponsorship.
ADI Global Distribution is hiring a Central Sales Group Customer Care team member will report to the Central Sales Group Customer Care Supervisor and will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The candidate will perform calm under pressure while meeting customers' needs, have an eye for details, and excellent follow up. Must be able to work full-time hours between 10am-7pm ET.
JOB DUTIES:
  • Provide every customer with world-class customer service
  • Respond to customer inquiries via incoming phone calls
  • Assist customers with account inquiries, placement of orders, returns, quotes, etc.
  • Exhibit understanding of our products, systems, and procedures
  • Listen attentively to customer needs and concerns
  • Ability to accurately input customer data and leave detailed notes
  • Ability to utilize resources and multi-task through them as needed
  • Must be able to pick up new technologies quickly and have a keen eye for detail
  • Meet expectations in monthly KPIs identified by organization
  • Must be able to meet required schedule adherence guidelines as identified by organization

YOU MUST HAVE:
  • Strong verbal and written communication skills
  • 1+ Year Customer Service
  • Must be able to work full-time hours between 10am-7pm ET

WE VALUE:
  • Experience using Microsoft Office Products
  • Epicor Prophet 21 Experience
  • Salesforce Experience
  • Bilingual abilities is a plus

WHAT'S IN IT FOR YOU:
  • Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
  • 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
  • 12 paid holidays each year
  • Four weeks parental leave without using vacation time
  • Team member discounts on company products and other retail/service providers
  • Monday to Friday working hours - no weekends
  • Opportunity to progress within a global business

#LI-DJ1
About Us
ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.
You can find out more about how the talent community works here: ADI Talent Community Terms. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.
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