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Insurance Customer Service Representative Jobs in Kentucky

The Wade Agency

Be Seen First

Bilingual (English/Spanish) Licensed Insurance Customer Service Rep.

La Grange, KY · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary We are seeking a Bilingual (English/Spanish) Customer Service Representative with an active Property & Casualty (P&C) Insurance License to join our growing team. In this role, you ...

QC Holdings-LendNation

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative LendNation is looking for an energetic, positive Full Time Customer ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Louisville, KY · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative opportunity is a Full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative opportunity is a Full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

Redi Mart a division of Red Hed Oil Co.

CSR

London, KY · On-site

$9 - $10/hr

As a representative of Red Hed Oil Co. the CSR is expected to present a positive image to the public in attitude and behavior when on duty. The CSR is responsible for servicing the customers needs ...

Gateway

Customer Service Representative

Louisville, KY · On-site

$17 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face ... Medical, Dental, and Vision insurance * Company-paid Life, AD&D, and LTD insurance * 401(k) with ...

Domino's Franchise

Customer Service Rep

Winchester, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Schneider

Customer Service Representative

London, KY

$13.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Work model:On-Site Location:London, KY, USA Shift:Third shift Job ... Company-paid life insurance. * 401(k) savings plan with company match. * Paid time off and paid ...

Domino's

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Carevet

Customer Service Representative

Fort Thomas, KY · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Location: Fort Thomas, KY, 41075 Customer Service Representative ... Health, dental & vision insurance * Paid time off (PTO) * Employee Assistance Program (EAP)

CareVet

Customer Service Representative

Fort Thomas, KY · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Location: Fort Thomas, KY, 41075 Customer Service Representative ... Health, dental amp; vision insurance * Paid time off (PTO) * Employee Assistance Program (EAP)

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Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Kentucky

Insurance Customer Service Representative information

See Kentucky salary details

$22.6K

$42K

$63.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for insurance customer service representative in Kentucky is $42,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $47,800.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Kentucky?

For Insurance Customer Service Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Kentucky look for?

The top searched job categories for Insurance Customer Service Representative jobs in Kentucky are:

What cities in Kentucky are hiring for Insurance Customer Service Representative jobs?

Cities in Kentucky with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in KY?

For Insurance Customer Service Representative jobs in KY, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Kentucky as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $42,045 per year, or $20.2 per hour.

Insurance Customer Service Representative

Allstate - Kent D Banning Agency

Owensboro, KY • On-site

$32K - $60K/yr

Full-time

PTO

Re-posted 24 days ago

Job description

Join Allstate - Kent D Banning Agency in Owensboro, Kentucky, as an Insurance Customer Service Representative in a vibrant, positive, and inviting environment. Our agency takes pride in offering unparalleled customer service, ensuring each client feels valued and supported. By working closely with our team, you will have the rewarding opportunity to engage with clients, assisting them with their insurance needs and concerns. Step into a role where your efforts are acknowledged, and your dedication to customer satisfaction is appreciated. This on-site position allows for direct interaction with our valued clients in Owensboro, emphasizing our commitment to fostering a welcoming atmosphere and building strong community ties. If you're enthusiastic about delivering exceptional service and contributing to a friendly work environment, Allstate - Kent D Banning Agency is the perfect place for you!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Flexible Schedule

Paid Time Off (PTO)

Hands on Training

Evenings Off

Career Growth Opportunities


Responsibilities

Customer Interactions: Respond to inquiries from current and potential clients with professionalism and courtesy.

Policy Guidance: Assist customers in understanding their insurance policies and any adjustments or updates needed.

Claims Assistance: Provide support in the claims process, ensuring customer needs are met promptly.

Documentation: Maintain accurate records of customer communications and updates in our database.

Problem Solving: Address and resolve customer concerns in a timely and efficient manner.

Relationship Building: Develop and nurture positive relationships with clients to enhance trust and loyalty to the agency.


Requirements

Education: High school diploma or equivalent is required.

Experience: Prior experience in a customer service role, preferably within the insurance industry, is advantageous.

Communication: Strong verbal communication skills and a friendly, approachable demeanor.

Problem-Solving: Ability to effectively handle and resolve client concerns with a positive attitude.

Organization: Strong organizational skills with attention to detail.

Computer Skills: Proficiency in basic computer applications and CRM systems.

Teamwork: Ability to work collaboratively with colleagues to enhance customer satisfaction.