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Insurance Customer Service Representative Jobs in Kentucky

Domino's

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Q5 Connections

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Customer Service Representative Louisville, Kentucky, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

U-Haul

Customer Service Representative

Erlanger, KY · On-site

$15.75 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Elsmere, KY

$15.75 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Lexington, KY · On-site

$16 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Elsmere, KY · On-site

$15.75 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Louisville, KY

$15.25 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Kentucky

Insurance Customer Service Representative information

See Kentucky salary details

$22.6K

$42K

$63.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Kentucky is $42,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $47,800.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Kentucky?

For Insurance Customer Service Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Kentucky look for?

The top searched job categories for Insurance Customer Service Representative jobs in Kentucky are:

What cities in Kentucky are hiring for Insurance Customer Service Representative jobs?

Cities in Kentucky with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in KY?

For Insurance Customer Service Representative jobs in KY, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Kentucky as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $42,045 per year, or $20.2 per hour.

Customer Service Representative

The Animal Hospital

Fort Thomas, KY • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Service Representative
Location: Fort Thomas, KY, 41075
Job Description
Customer Service Representative - Small Animal Clinic
Fort Thomas, KY
Join our fun, upbeat, and award-winning veterinary team! We're looking for a friendly, dependable Customer Service Representative who loves helping people (and their pets) and thrives in a positive, fast-paced environment.
Who We Are
We're more than just a veterinary clinic-we're a close-knit team that genuinely enjoys working together and supporting our community. We celebrate wins, support each other on busy days, and strive to create a warm, welcoming experience for every client and pet who walks through our doors. If you bring positivity, teamwork, and a love for animals, you'll fit right in!
Pay & Schedule
  • Starting pay: $15.00/hour (living wage)
  • Full-time: 30-35 hours/week
  • Monday-Friday only (closed weekends!)
  • Start time: 8:00 AM
What You'll Do
  • Greet and assist clients in person, by phone, and via email
  • Schedule appointments and support client accounts
  • Answer questions and resolve concerns with professionalism and care
  • Maintain accurate records and collaborate with the veterinary team
  • Help create a smooth, positive experience for every client and pet
What We're Looking For
  • Customer service experience preferred (veterinary experience a plus!)
  • Strong communication and problem-solving skills
  • Friendly, positive attitude and team mindset
  • Comfortable with computers and scheduling systems
  • Ability to stay calm and professional in busy situations
Benefits & Perks
  • 401(k) with company match
  • Health, dental & vision insurance
  • Paid time off (PTO)
  • Employee Assistance Program (EAP)
  • Employee pet care discounts
  • Short-term disability
  • And more!
Apply Today!
If you're ready to be part of a supportive team that values your work, your attitude, and your impact, we'd love to meet you.
Submit your resume and apply today!
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