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Progressive Insurance Customer Service Jobs in Florida

Ellwood Insurance

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Insurance Customer Service Representative

Port Saint Lucie, FL · On-site

$19 - $22/hr

Established Insurance Agency looking to hire a full time Customer Service Representative for a busy insurance agency. Licensed 440 or 220 Property & Casualty insurance license required. Prior ...

Family First Financial Inc

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Insurance Customer Service Representative

Saint Petersburg, FL · On-site

$50K - $65K/yr

Family First Financial is seeking an experienced property and casualty insurance customer service representative. We are an independent insurance agency that's been helping Floridians find affordable ...

Family First Financial Inc

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Insurance Customer Service Representative

Saint Petersburg, FL · On-site

$50K - $65K/yr

Family First Financial is seeking an experienced property and casualty insurance customer service representative. We are an independent insurance agency that's been helping Floridians find affordable ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Florida

Progressive Insurance Customer Service information

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$14

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How much do progressive insurance customer service jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for progressive insurance customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How hard is it to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and a good work ethic tend to have better chances of being hired, as the company values professionalism and problem-solving abilities.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and incentives.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

How much does Progressive work from home pay?

Progressive Customer Service representatives working from home typically earn an hourly wage ranging from $14 to $20, depending on experience and location. The role may also include performance-based incentives and benefits such as health insurance and paid time off.

How much do insurance agents make with Progressive?

Progressive insurance agents typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Many agents also receive commissions and bonuses based on their sales, which can significantly increase total earnings. Success in this role often requires strong customer service skills and product knowledge.
What are popular job titles related to Progressive Insurance Customer Service jobs in Florida? For Progressive Insurance Customer Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Florida look for? The top searched job categories for Progressive Insurance Customer Service jobs in Florida are:
What cities in Florida are hiring for Progressive Insurance Customer Service jobs? Cities in Florida with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Florida as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Insurance Customer Service Representative

Ellwood Insurance

Port Saint Lucie, FL • On-site

$19 - $22/hr

Full-time

Posted 16 days ago

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Job description

Established Insurance Agency looking to hire a full time Customer Service Representative for a busy insurance agency. Licensed 440 or 220 Property & Casualty insurance license required. Prior insurance customer service experience preferred. Email resume or stop by the office in person.