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Progressive Insurance Customer Service Jobs in Florida

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive insurance customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Florida?

For Progressive Insurance Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Florida look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Florida are:

What cities in Florida are hiring for Progressive Insurance Customer Service jobs?

Cities in Florida with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Insurance Customer Service

JMAS Insurance Agency

New Port Richey, FL • On-site

$35K - $50K/yr

Full-time

PTO

Posted 11 days ago

Job description

Welcome to JMAS Insurance Agency, where we believe that insurance is really about people helping people. Located right here in the heart of New Port Richey, we have built a reputation based on trust, kindness, and being there for our neighbors when they need us most. We are looking for a dedicated Customer Service Representative to join our local office family. This isn't just about shuffling paperwork; it is about providing peace of mind to the families and businesses in our community. When you walk through our doors, you will find a bright, welcoming environment where your voice is heard and your expertise is genuinely valued. You will spend your days building rapport with our clients, helping them navigate the complexities of their policies, and ensuring they feel supported every step of the way. We take pride in our work and we are looking for someone who shares our passion for service and our desire to make a positive impact in our little corner of Florida. If you are looking for a place where you can grow, laugh, and do meaningful work alongside a supportive team, we truly hope you will reach out to us.

Responsibilities

Serve as the primary point of contact for our policyholders, addressing their coverage questions with care and clarity.

Assist clients with policy changes, payments, and document requests throughout their policy term.

Manage incoming renewals by reviewing coverage and reaching out to clients to ensure they are fully protected.

Coordinate with our sales team to resolve any service-related issues that arise for our active accounts.

Maintain accurate and up-to-date client records within our database to ensure seamless service for every interaction.

Contribute to a supportive office culture by sharing insights and helping your colleagues solve tricky coverage problems.

Requirements

Active Florida 4-40 or 2-20 insurance license.

Three or more years of experience in an insurance agency setting.

Familiarity with agency management systems and carrier portals.

Clear and empathetic communication style for phone and email interactions.

Strong organizational habits for managing policy renewals and documentation.

Understanding of personal lines insurance products.

Benefits
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Paid Time Holidays###One on one Training###Competitive commission and bonus structure###