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Health Insurance Customer Service Representative Jobs in Florida

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Health Insurance Customer Service Representative information

See Florida salary details

$19.4K

$36.2K

$54.6K

How much do health insurance customer service representative jobs pay per year?

As of Aug 9, 2026, the average yearly pay for health insurance customer service representative in Florida is $36,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $41,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by health insurance customer service representatives and how can I prepare for them?

Health Insurance Customer Service Representatives often encounter complex policy questions, emotionally charged situations, and time-sensitive requests from members. Being able to navigate insurance terminology, remain patient under pressure, and resolve issues efficiently is crucial. To prepare, familiarize yourself with common health insurance terms, practice active listening, and develop strong problem-solving skills. Many teams provide comprehensive training and ongoing support to help you succeed in these challenging but rewarding interactions.

What does a health insurance customer service representative do?

A Health Insurance Customer Service Representative assists customers with questions and concerns related to their health insurance policies. Their responsibilities often include explaining coverage details, helping customers file claims, resolving billing issues, and providing information about benefits and enrollment. They are also trained to handle sensitive personal information and ensure that customer inquiries are addressed promptly and accurately. These representatives act as a bridge between the insurance company and the policyholders, ensuring a smooth customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a strong understanding of health insurance policies, benefits, and claims processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and insurance databases is commonly required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills that help build rapport and resolve customer issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and effective handling of complex insurance inquiries.
What are popular job titles related to Health Insurance Customer Service Representative jobs in Florida? For Health Insurance Customer Service Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Health Insurance Customer Service Representative jobs in Florida look for? The top searched job categories for Health Insurance Customer Service Representative jobs in Florida are:
Health Insurance Customer Service Representative jobs near you
Infographic showing various Health Insurance Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,176 per year, or $17.4 per hour.

Insurance Customer Service Representative

Kasey Osman Insurance

Melbourne, FL • On-site

$45K - $80K/yr

Full-time

Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Kasey Osman Insurance is looking for a warm and welcoming Insurance Customer Service Representative to join our vibrant team right here in Melbourne, Florida! We believe in making insurance easy and accessible, and that starts with outstanding customer care. If you genuinely enjoy helping people, have a knack for clear communication, and want to be part of a supportive local business, this could be the perfect fit for you. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs, answering questions, and ensuring they feel confident and well-cared for. We pride ourselves on creating a positive atmosphere where both our team members and our clients feel valued. Come be a part of a team thats dedicated to serving our community with integrity and a smile!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Working Equipment Provided


Responsibilities

Respond to customer inquiries via phone, email, and in person in a friendly and helpful manner.

Assist policyholders with policy changes, billing questions, and general account inquiries.

Process insurance applications, endorsements, and renewals accurately.

Provide information about insurance products and services.

Help resolve customer issues and ensure a positive service experience.

Maintain accurate customer records in the CRM system.


Requirements
  • Active Property and Casualty license (Required)
  • If you do not carry a P&C License we do have positions to lead into a CSR role while you get licensed.
  • Proven experience in insurance customer service, particularly property & casualty insurance.
  • Exceptional communication and interpersonal skills.
  • A genuine desire to help people find the right insurance solutions.
  • Proficiency with CRM software and standard office applications.
  • Ability to adapt and learn quickly in a dynamic field.