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Health Insurance Customer Service Representative Jobs

The MH Group LLC

Health Insurance CSR

Springfield, MA · On-site

$20/hr

We are looking for a Temp to Hire Customer Service Representative to join our client's team! The ... Maintain comprehensive knowledge of the health insurance products offered by the company.

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site

$17.45 - $27.31/hr

The CSR will provide essential customer support within the insurance domain, utilizing foundational ... health resources, wellness challenges, and employee assistance programs. Entrata Cares programs ...

Entrata

Insurance Customer Service Representative

Lehi, UT · Hybrid

$17.45 - $27.31/hr

The CSR will provide essential customer support within the insurance domain, utilizing foundational ... health resources, wellness challenges, and employee assistance programs. Entrata Cares programs ...

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Health Insurance Customer Service Representative information

See salary details

$26K

$48.4K

$73K

How much do health insurance customer service representative jobs pay per year?

As of Jun 30, 2026, the average yearly pay for health insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Health Insurance Customer Service Representatives and how can I prepare for them?

Health Insurance Customer Service Representatives often encounter complex policy questions, emotionally charged situations, and time-sensitive requests from members. Being able to navigate insurance terminology, remain patient under pressure, and resolve issues efficiently is crucial. To prepare, familiarize yourself with common health insurance terms, practice active listening, and develop strong problem-solving skills. Many teams provide comprehensive training and ongoing support to help you succeed in these challenging but rewarding interactions.

How to become a health insurance customer service agent?

To become a health insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies and customer service software. Some employers prefer candidates with previous experience in insurance or customer service, and obtaining relevant certifications can enhance job prospects. Training is often provided on the job to familiarize new agents with specific policies and systems.

How much does a 215 license make?

A 215 license in Florida allows individuals to sell health insurance and related products. Compensation for a health insurance customer service representative with this license varies based on experience, employer, and commission structure, but typically includes base salary plus commissions or bonuses. Licensing is essential for compliance and effective sales in the health insurance industry.

What does a Health Insurance Customer Service Representative do?

A Health Insurance Customer Service Representative assists customers with questions and concerns related to their health insurance policies. Their responsibilities often include explaining coverage details, helping customers file claims, resolving billing issues, and providing information about benefits and enrollment. They are also trained to handle sensitive personal information and ensure that customer inquiries are addressed promptly and accurately. These representatives act as a bridge between the insurance company and the policyholders, ensuring a smooth customer experience.

What is the highest paid customer service job?

In customer service roles, executive or managerial positions such as Customer Service Director or Vice President of Customer Experience tend to have the highest salaries, often exceeding six figures. Specialized roles in industries like technology, finance, or healthcare, which require advanced skills and certifications, can also command higher pay.

What do healthcare customer service representatives do?

Healthcare customer service representatives assist patients and providers by answering questions about insurance coverage, benefits, claims, and billing. They often use computer systems and require good communication skills to resolve issues and provide accurate information in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Health Insurance Customer Service Representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a strong understanding of health insurance policies, benefits, and claims processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and insurance databases is commonly required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills that help build rapport and resolve customer issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and effective handling of complex insurance inquiries.
More about Health Insurance Customer Service Representative jobs
What cities are hiring for Health Insurance Customer Service Representative jobs? Cities with the most Health Insurance Customer Service Representative job openings:
What states have the most Health Insurance Customer Service Representative jobs? States with the most job openings for Health Insurance Customer Service Representative jobs include:
What job categories do people searching Health Insurance Customer Service Representative jobs look for? The top searched job categories for Health Insurance Customer Service Representative jobs are:
Health Insurance Customer Service Representative jobs near you
Infographic showing various Health Insurance Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Health Insurance CSR

The MH Group LLC

Springfield, MA • On-site

$20/hr

Full-time

Posted 11 days ago

Job description

Description:

We are looking for a Temp to Hire Customer Service Representative to join our client’s team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for customer service.


Hours: M-F 8:30 AM – 5 PM
Location: Hybrid after 6 week training, Springfield, MA
Compensation: $20 per hour


Essential Job Duties and Responsibilities:

  • Maintain comprehensive knowledge of the health insurance products offered by the company.
  • Efficiently navigate the systems used within the department.
  • Meet established performance standards.
  • Comprehend and interpret documents such as training manuals, correspondence, and brochures.
  • Multitask throughout the day to ensure expectations are met or exceeded.
  • Consistently maintain a positive and professional attitude.
  • Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers.
  • Adhere to deadlines and turnaround times.
  • Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
  • Maintain engagement and motivation to achieve success both individually and as part of the team.
  • Perform other duties as assigned or as the situation dictates.
Requirements:
  • Excellent interpersonal skills, including both written and verbal communication.
  • A genuine passion for serving others with the ability to demonstrate empathy.
  • Willingness to resolve customer inquiries at the first point of contact.
  • Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members’ needs.
  • Basic proficiency in various software and web-based applications.
  • Proficiency in Microsoft Office.
  • Ability to multitask while maintaining integrity and high-quality service.
  • Capability to handle a high volume of calls.

About MH Group

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

East Longmeadow, MA, US

Year founded

2013

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