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Health Insurance Customer Service Representative Jobs

William Raveis Real Estate

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Insurance Customer Service Representative

Shelton, CT · On-site

$60K - $70K/yr

Customer service representatives must possess the skills to service a full Personal Lines insurance portfolio while effectively working on cross-selling and retention. This is a fast-paced ...

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Health Insurance Customer Service Representative information

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$26K

$48.4K

$73K

How much do health insurance customer service representative jobs pay per year?

As of Aug 12, 2026, the average yearly pay for health insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by health insurance customer service representatives and how can I prepare for them?

Health Insurance Customer Service Representatives often encounter complex policy questions, emotionally charged situations, and time-sensitive requests from members. Being able to navigate insurance terminology, remain patient under pressure, and resolve issues efficiently is crucial. To prepare, familiarize yourself with common health insurance terms, practice active listening, and develop strong problem-solving skills. Many teams provide comprehensive training and ongoing support to help you succeed in these challenging but rewarding interactions.

What does a health insurance customer service representative do?

A Health Insurance Customer Service Representative assists customers with questions and concerns related to their health insurance policies. Their responsibilities often include explaining coverage details, helping customers file claims, resolving billing issues, and providing information about benefits and enrollment. They are also trained to handle sensitive personal information and ensure that customer inquiries are addressed promptly and accurately. These representatives act as a bridge between the insurance company and the policyholders, ensuring a smooth customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a strong understanding of health insurance policies, benefits, and claims processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and insurance databases is commonly required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills that help build rapport and resolve customer issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and effective handling of complex insurance inquiries.
More about Health Insurance Customer Service Representative jobs
What cities are hiring for Health Insurance Customer Service Representative jobs? Cities with the most Health Insurance Customer Service Representative job openings:
What states have the most Health Insurance Customer Service Representative jobs? States with the most job openings for Health Insurance Customer Service Representative jobs include:
What job categories do people searching Health Insurance Customer Service Representative jobs look for? The top searched job categories for Health Insurance Customer Service Representative jobs are:
Health Insurance Customer Service Representative jobs near you
Infographic showing various Health Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service Representative

Mike McClaskie Insurance Agency

Grove City, OH • On-site

$38K - $50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

The Licensed Insurance Customer Service Representative plays a vital role in supporting clients across various insurance product lines including Property & Casualty, Life, and Health Insurance. Operating within a small team, this role involves high daily customer interaction, utilizing specialized insurance software and custom in-house systems to provide exceptional service and ensure compliance.

Responsibilities

  • Support clients with policy information and updates
  • Assist with claims processing and related inquiries
  • Respond promptly to customer questions and concerns
  • Manage customer accounts and maintain accurate records
  • Resolve issues efficiently while ensuring compliance adherence
  • Document communications and maintain thorough case files
  • Facilitate clear and professional communication with customers

Preferred Qualifications

  • Entry-level experience in insurance customer service
  • High School Diploma or equivalent

Company Description

State Farm Insurance