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$26K

$48.4K

$73K

How much do health insurance customer service representative jobs pay per year?

As of Jul 21, 2026, the average yearly pay for health insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Health Insurance Customer Service Representatives and how can I prepare for them?

Health Insurance Customer Service Representatives often encounter complex policy questions, emotionally charged situations, and time-sensitive requests from members. Being able to navigate insurance terminology, remain patient under pressure, and resolve issues efficiently is crucial. To prepare, familiarize yourself with common health insurance terms, practice active listening, and develop strong problem-solving skills. Many teams provide comprehensive training and ongoing support to help you succeed in these challenging but rewarding interactions.

What does a Health Insurance Customer Service Representative do?

A Health Insurance Customer Service Representative assists customers with questions and concerns related to their health insurance policies. Their responsibilities often include explaining coverage details, helping customers file claims, resolving billing issues, and providing information about benefits and enrollment. They are also trained to handle sensitive personal information and ensure that customer inquiries are addressed promptly and accurately. These representatives act as a bridge between the insurance company and the policyholders, ensuring a smooth customer experience.

What are the key skills and qualifications needed to thrive as a Health Insurance Customer Service Representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a strong understanding of health insurance policies, benefits, and claims processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and insurance databases is commonly required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills that help build rapport and resolve customer issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and effective handling of complex insurance inquiries.
More about Health Insurance Customer Service Representative jobs
What cities are hiring for Health Insurance Customer Service Representative jobs? Cities with the most Health Insurance Customer Service Representative job openings:
What states have the most Health Insurance Customer Service Representative jobs? States with the most job openings for Health Insurance Customer Service Representative jobs include:
What job categories do people searching Health Insurance Customer Service Representative jobs look for? The top searched job categories for Health Insurance Customer Service Representative jobs are:
Health Insurance Customer Service Representative jobs near you
Infographic showing various Health Insurance Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

BILL CAVINEE INSURANCE

Springfield, OR • On-site

$40K - $70K/yr

Full-time

Dental, Vision, Retirement

Posted 21 days ago

Job description

Are you looking for a chance to break into the insurance industry?

If you enjoy interacting with people, providing outstanding customer service, and are looking for a rewarding career, Allways Insurance Agency in Springfield, might be the right place for you. We are currently looking for a Full-Time Insurance Customer Service Representative to join our growing insurance office. As an insurance customer service representative, you will use your positive attitude and attention to detail to ensure your clients have the best experience and coverage to fit their unique needs. We offer a focused, team environment where we all show up every day to help each other reach their goals. We pride ourselves on our knowledge of the insurance industry and are looking for someone who is willing to learn and grow along with us. If you don't already have your property & casualty license, don't worry! We will help you get licensed to begin your career in the insurance industry! We even have advancement opportunities if you would like to grow into a sales career with our agency. If you are an active listener, quick at building rapport with clients, are motivated, and invested in your own growth and success, this is the perfect position for you.

If you love interacting with people and want to provide outstanding service at an agency that cares about both our clients and you, apply today!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Paid Holidays

Monthly Bonus opportunities

Team Building Events

Growth Opportunities


Responsibilities
  • With your keen attention to detail, youll be cross-selling, rounding out client accounts, and taking payments.
  • Your outstanding customer service skills will be essential in issuing insurance documentation.
  • With your excellent relationship-building talents, youll be educating & advising clients on the best policies for their unique needs.
  • Use your savvy skills to assist clients with policy changes.
  • Using your excellent problem-solving skills you will be creating, upadating and processing endorsements.

Requirements
  • Detail-oriented and organized.
  • Basic computer software knowledge including typing skills.
  • Excellent written and verbal communication skills including professional phone and office etiquette.