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Health Insurance Customer Service Representative Jobs

The Jonus Group

Personal Lines CSR

Southport, NC · On-site

$40K - $65K/yr

Licensed Insurance CSR Agent Job Summary Seeking a dedicated and professional Licensed Insurance CS ... Benefits : * Health insurance * Paid time off Responsibilities * Present and sell insurance ...

VAN PELT & SON AGENCY INC

Insurance CSR

Middletown, NJ

$25K - $55K/yr

Well established insurance agency seeking experienced individual for full-time long term employment. Must be familiar with personal and commercial lines as well as working with management system ...

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Health Insurance Customer Service Representative information

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$26K

$48.4K

$73K

How much do health insurance customer service representative jobs pay per year?

As of Jun 30, 2026, the average yearly pay for health insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Health Insurance Customer Service Representatives and how can I prepare for them?

Health Insurance Customer Service Representatives often encounter complex policy questions, emotionally charged situations, and time-sensitive requests from members. Being able to navigate insurance terminology, remain patient under pressure, and resolve issues efficiently is crucial. To prepare, familiarize yourself with common health insurance terms, practice active listening, and develop strong problem-solving skills. Many teams provide comprehensive training and ongoing support to help you succeed in these challenging but rewarding interactions.

How to become a health insurance customer service agent?

To become a health insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies and customer service software. Some employers prefer candidates with previous experience in insurance or customer service, and obtaining relevant certifications can enhance job prospects. Training is often provided on the job to familiarize new agents with specific policies and systems.

How much does a 215 license make?

A 215 license in Florida allows individuals to sell health insurance and related products. Compensation for a health insurance customer service representative with this license varies based on experience, employer, and commission structure, but typically includes base salary plus commissions or bonuses. Licensing is essential for compliance and effective sales in the health insurance industry.

What does a Health Insurance Customer Service Representative do?

A Health Insurance Customer Service Representative assists customers with questions and concerns related to their health insurance policies. Their responsibilities often include explaining coverage details, helping customers file claims, resolving billing issues, and providing information about benefits and enrollment. They are also trained to handle sensitive personal information and ensure that customer inquiries are addressed promptly and accurately. These representatives act as a bridge between the insurance company and the policyholders, ensuring a smooth customer experience.

What is the highest paid customer service job?

In customer service roles, executive or managerial positions such as Customer Service Director or Vice President of Customer Experience tend to have the highest salaries, often exceeding six figures. Specialized roles in industries like technology, finance, or healthcare, which require advanced skills and certifications, can also command higher pay.

What do healthcare customer service representatives do?

Healthcare customer service representatives assist patients and providers by answering questions about insurance coverage, benefits, claims, and billing. They often use computer systems and require good communication skills to resolve issues and provide accurate information in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Health Insurance Customer Service Representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a strong understanding of health insurance policies, benefits, and claims processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and insurance databases is commonly required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills that help build rapport and resolve customer issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and effective handling of complex insurance inquiries.
More about Health Insurance Customer Service Representative jobs
What cities are hiring for Health Insurance Customer Service Representative jobs? Cities with the most Health Insurance Customer Service Representative job openings:
What states have the most Health Insurance Customer Service Representative jobs? States with the most job openings for Health Insurance Customer Service Representative jobs include:
What job categories do people searching Health Insurance Customer Service Representative jobs look for? The top searched job categories for Health Insurance Customer Service Representative jobs are:
Health Insurance Customer Service Representative jobs near you
Infographic showing various Health Insurance Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service Representative

Otto Insurance Group

Westerville, OH

$45K - $55K/yr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Role Description:

As a Licensed Insurance Customer Service Manager at Otto Insurance Group, you will be responsible for providing exceptional customer service to clients and assisting them with their insurance needs.

Responsibilities:

  • Handle customer inquiries and provide accurate information about insurance policies
  • Process policy changes, renewals, and claims efficiently
  • Assist customers with policy-related questions and concerns
  • Maintain client records and documentation
  • Collaborate with the sales team to ensure customer satisfaction

Requirements:

  • Active insurance license
  • Prior experience in customer service or insurance industry
  • Excellent communication and interpersonal skills
  • Proficiency in insurance software and Microsoft Office

Benefits:

  • Competitive compensation: $45,000.00 - $55,000.00 per year paid semi-monthly
  • Health insurance and retirement plans
  • Paid time off and holidays
  • Matching Simple IRA 

About the Company:

At Otto Insurance Group, we are committed to providing high-quality insurance products and exceptional customer service. Join our team and be part of a dynamic company that values its employees and clients alike.