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Health Insurance Customer Service Representative Jobs

The Jonus Group

Personal Lines CSR

Southport, NC · On-site

$40K - $65K/yr

Licensed Insurance CSR Agent Job Summary Seeking a dedicated and professional Licensed Insurance CS ... Benefits : * Health insurance * Paid time off Responsibilities * Present and sell insurance ...

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Health Insurance Customer Service Representative information

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$73K

How much do health insurance customer service representative jobs pay per year?

As of Jun 30, 2026, the average yearly pay for health insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Health Insurance Customer Service Representatives and how can I prepare for them?

Health Insurance Customer Service Representatives often encounter complex policy questions, emotionally charged situations, and time-sensitive requests from members. Being able to navigate insurance terminology, remain patient under pressure, and resolve issues efficiently is crucial. To prepare, familiarize yourself with common health insurance terms, practice active listening, and develop strong problem-solving skills. Many teams provide comprehensive training and ongoing support to help you succeed in these challenging but rewarding interactions.

How to become a health insurance customer service agent?

To become a health insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies and customer service software. Some employers prefer candidates with previous experience in insurance or customer service, and obtaining relevant certifications can enhance job prospects. Training is often provided on the job to familiarize new agents with specific policies and systems.

How much does a 215 license make?

A 215 license in Florida allows individuals to sell health insurance and related products. Compensation for a health insurance customer service representative with this license varies based on experience, employer, and commission structure, but typically includes base salary plus commissions or bonuses. Licensing is essential for compliance and effective sales in the health insurance industry.

What does a Health Insurance Customer Service Representative do?

A Health Insurance Customer Service Representative assists customers with questions and concerns related to their health insurance policies. Their responsibilities often include explaining coverage details, helping customers file claims, resolving billing issues, and providing information about benefits and enrollment. They are also trained to handle sensitive personal information and ensure that customer inquiries are addressed promptly and accurately. These representatives act as a bridge between the insurance company and the policyholders, ensuring a smooth customer experience.

What is the highest paid customer service job?

In customer service roles, executive or managerial positions such as Customer Service Director or Vice President of Customer Experience tend to have the highest salaries, often exceeding six figures. Specialized roles in industries like technology, finance, or healthcare, which require advanced skills and certifications, can also command higher pay.

What do healthcare customer service representatives do?

Healthcare customer service representatives assist patients and providers by answering questions about insurance coverage, benefits, claims, and billing. They often use computer systems and require good communication skills to resolve issues and provide accurate information in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Health Insurance Customer Service Representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a strong understanding of health insurance policies, benefits, and claims processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and insurance databases is commonly required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills that help build rapport and resolve customer issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and effective handling of complex insurance inquiries.
More about Health Insurance Customer Service Representative jobs
What cities are hiring for Health Insurance Customer Service Representative jobs? Cities with the most Health Insurance Customer Service Representative job openings:
What states have the most Health Insurance Customer Service Representative jobs? States with the most job openings for Health Insurance Customer Service Representative jobs include:
What job categories do people searching Health Insurance Customer Service Representative jobs look for? The top searched job categories for Health Insurance Customer Service Representative jobs are:
Health Insurance Customer Service Representative jobs near you
Infographic showing various Health Insurance Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Personal Lines CSR

Personal Lines CSR

The Jonus Group

Southport, NC • On-site

$40K - $65K/yr

Other

Medical, PTO

Posted 8 days ago

Job description

Job Description
Licensed Insurance CSR Agent
Job Summary
Seeking a dedicated and professional Licensed Insurance CSR Agent to join a dynamic team. In this role, you will be responsible for growing the company's book of business by selling a variety of insurance policies to both new and existing clients. This is an excellent opportunity for a motivated individual with a passion for customer service and sales to thrive in a supportive and rewarding environment.
Compensation Package
  • Salary: $40,000.00 - $65,000.00 per year
  • Bonus Opportunities: Performance-based bonuses available
  • Benefits:
    • Health insurance
    • Paid time off
Responsibilities
  • Present and sell insurance policies to new and existing clients.
  • Develop and calculate tailored insurance plans based on clients' individual needs.
  • Address and resolve client inquiries and complaints in a professional manner.
  • Expand the company's business reach through effective networking techniques.
  • Ensure compliance with all insurance standards and regulations.
  • Monitor and identify areas for improvement to enhance client satisfaction and business growth.
Qualifications/Requirements
  • Must hold a valid Property & Casualty (P&C) License.
  • Minimum of 1 year of experience in insurance, customer service, or a related field.
  • Proven ability to build and maintain strong relationships with clients.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to prioritize and multitask effectively.
  • A team player with a strong work ethic and dependability.

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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

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