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Health Insurance Customer Service Representative Jobs

Med-South

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Customer Service Representative

Sylacauga, AL · On-site

$13 - $17.75/hr

The CSR enters orders into the database and updates new and existing patient information including demographics and insurance. CSR may be involved in ordering equipment and inventory control. On-call ...

Greg Hoover State Farm Agency

Customer Service

Constantine, MI · On-site

$15.50 - $21/hr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... Health Insurance Plan * Valuable experience * Growth potential/Opportunity for advancement within ...

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Health Insurance Customer Service Representative information

See salary details

$26K

$48.4K

$73K

How much do health insurance customer service representative jobs pay per year?

As of Jun 9, 2026, the average yearly pay for health insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Health Insurance Customer Service Representatives and how can I prepare for them?

Health Insurance Customer Service Representatives often encounter complex policy questions, emotionally charged situations, and time-sensitive requests from members. Being able to navigate insurance terminology, remain patient under pressure, and resolve issues efficiently is crucial. To prepare, familiarize yourself with common health insurance terms, practice active listening, and develop strong problem-solving skills. Many teams provide comprehensive training and ongoing support to help you succeed in these challenging but rewarding interactions.

What does an insurance customer service representative do?

A health insurance customer service representative assists policyholders by answering questions about coverage, processing claims, explaining benefits, and resolving issues. They often use specialized software and need good communication skills to provide accurate information and support. The role may require knowledge of insurance policies and adherence to privacy regulations.

What does a Health Insurance Customer Service Representative do?

A Health Insurance Customer Service Representative assists customers with questions and concerns related to their health insurance policies. Their responsibilities often include explaining coverage details, helping customers file claims, resolving billing issues, and providing information about benefits and enrollment. They are also trained to handle sensitive personal information and ensure that customer inquiries are addressed promptly and accurately. These representatives act as a bridge between the insurance company and the policyholders, ensuring a smooth customer experience.

What are the key skills and qualifications needed to thrive as a Health Insurance Customer Service Representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a strong understanding of health insurance policies, benefits, and claims processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and insurance databases is commonly required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills that help build rapport and resolve customer issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and effective handling of complex insurance inquiries.
More about Health Insurance Customer Service Representative jobs
What cities are hiring for Health Insurance Customer Service Representative jobs? Cities with the most Health Insurance Customer Service Representative job openings:
What states have the most Health Insurance Customer Service Representative jobs? States with the most job openings for Health Insurance Customer Service Representative jobs include:
What job categories do people searching Health Insurance Customer Service Representative jobs look for? The top searched job categories for Health Insurance Customer Service Representative jobs are:
Health Insurance Customer Service Representative jobs near you
Infographic showing various Health Insurance Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Farmers Insurance - Customer Service Rep

Farmers Insurance Israel Cortes Agency

Madera, CA • On-site

$40K - $45K/yr

Full-time

Dental, Vision, PTO

Posted 23 days ago

Job description

Join us and grow your career to new heights. Farmers Insurance Israel Cortes Agency in Madera, California, is looking for a confident, experienced Administration / CSR to join our team. In this Full-Time position, you will be responsible for selling and promoting our products. We are a dedicated and driven team with a focus on providing each of our customers with amazing customer service. If you are looking for a new opportunity to grow, this may be the role for you. Your positive attitude and knowledge of products and services will make you an amazing asset to our customers. If you are ready to grow your sales career, Apply Today!

This position offers a guaranteed base salary of $3,200 per month, with total earning potential up to $60,000 annually through commissions and bonuses.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Flexible Schedule

Career Growth Opportunities

Evenings Off

Family Leave

Licensing Assistance

Ongoing Training Seminars

Work-Life Balance


Responsibilities
  • Understanding prospects' needs and identifying sales opportunities
  • Establish client relationships and follow up with clients as needed
  • Secure all Trailing Documents from customers
  • Supporting sales team in achieving high sales targets
  • Handle all incoming claim calls from customers and follow-up
  • Treat each customer contact as a cross and up-sell opportunity, including financial products
  • Maintain knowledge of new products and services.
  • Participate in regular team meetings and brainstorming sessions.
  • Attend training and continuing education courses.
  • Handle customer renewals.

Requirements
  • Property & Casualty license is required within 90 days of hire
  • Possess an upbeat, positive, and enthusiastic attitude
  • Must be motivated and determined
  • Proven track record of trustworthiness, dependability, and ethical behavior
  • Be a great self-starter with a sense of urgency
  • Strong communication skills (oral and written)
  • Excellent interpersonal skills
  • Professional phone and email etiquette
  • Strong work ethic and leadership skills