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Dental Insurance Customer Service Jobs (NOW HIRING)

Berk's Insurance

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Insurance Customer Service Representative

Norristown, PA · On-site

$35K/yr (+ commission)

We are seeking an entry level Bi-lingual Insurance Customer Service Representative to join our team! We will provide Property & Casualty Insurance training along with Pennsylvania Notary ...

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr (+ commission)

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance products and policy schedules & forms. * Friendly and professional demeanor.

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ · On-site

$17 - $25/hr

INSURANCE CSR Department: 1335-Scottsdale Employment Type: Full Time Location: Scottsdale, Arizona Compensation: $17.00 - $25.00 / hour Description GENERAL SUMMARY: Responsible for insurance sales ...

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Dental Insurance Customer Service information

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$26K

$48.4K

$73K

How much do dental insurance customer service jobs pay per year?

As of Sep 13, 2026, the average yearly pay for dental insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a dental insurance customer service representative do?

A Dental Insurance Customer Service representative assists customers with questions about their dental insurance plans, coverage details, claims, and billing. They help policyholders understand their benefits, resolve issues related to claims or payments, and guide them through the process of using their dental insurance. Representatives may also update account information, explain policy changes, and ensure customer satisfaction by providing clear and accurate information.

What are the key skills and qualifications needed to thrive as a dental insurance customer service representative?

To thrive as a Dental Insurance Customer Service Representative, you need strong knowledge of dental insurance policies, claims processing, and customer account management, often supported by a high school diploma or equivalent. Familiarity with insurance software platforms, CRM systems, and common office tools is typically required. Exceptional communication, patience, and problem-solving skills help you address customer concerns and explain complex benefits clearly. These competencies are vital to ensuring customer satisfaction, accurate information delivery, and efficient resolution of insurance issues.

What are some common challenges faced in a dental insurance customer service role, and how are they addressed?

One common challenge in Dental Insurance Customer Service is handling complex policy questions or claim disputes from patients and providers. Representatives often need to interpret policy details, explain coverage, and resolve issues efficiently while maintaining a positive customer experience. Training, ongoing support from supervisors, and access to updated policy documentation help team members manage these challenges. Collaboration with claims processors and underwriters is also frequent to ensure accurate information is provided and customer needs are met promptly.

What is the difference between Dental Insurance Customer Service vs Dental Claims Specialist?

AspectDental Insurance Customer ServiceDental Claims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or insuranceHigh school diploma; certifications in insurance processing or dental billing are common
Work EnvironmentOffice setting, call centers, or remoteOffice-based, often in insurance or dental offices
Employer & Industry UsageInsurance companies, dental plans, healthcare providersInsurance companies, dental practices, healthcare organizations
Common Search & Comparison IntentUnderstanding customer support roles in dental insuranceUnderstanding claims processing roles in dental insurance

Dental Insurance Customer Service representatives primarily handle member inquiries, policy information, and support. Dental Claims Specialists focus on processing and reviewing dental claims for reimbursement. While both roles require knowledge of dental insurance policies, customer service roles emphasize communication skills, whereas claims specialists focus on technical claim processing tasks.

More about Dental Insurance Customer Service jobs

What cities are hiring for Dental Insurance Customer Service jobs?

Cities with the most Dental Insurance Customer Service job openings:

What states have the most Dental Insurance Customer Service jobs?

States with the most job openings for Dental Insurance Customer Service jobs include:

What are popular job titles related to Dental Insurance Customer Service jobs?

For Dental Insurance Customer Service jobs, the most frequently searched job titles are:

Dental Insurance Customer Service jobs near you
Infographic showing various Dental Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

Pepin, WI • On-site

Greater Insurance Service Corp.
See more jobs at Greater Insurance Service Corp.external

$40K - $45K/yr

Full-time

Dental, Retirement, PTO

Re-posted 22 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Paid time off

We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!
 
You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.  
 
Insurance Customer Service Representative Responsibilities
·         Responds directly and promptly to client inquiries and requests
·         Develops and maintains client service plans and manages mid-term changes
·         Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.
·         Responsible for new client setup and ongoing client maintenance in the appropriate agency management system
·         Meets with clients as needed to review clients’ accounts as needed
·         Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
 
Insurance Customer Service Representative Required Skills
·         Strong sales and Customer Service skills
·         Excellent active listening, interpersonal, and communication skills
·         Prioritize and meet deadlines
·         Computer experience with Windows based software and general office equipment
·         Ability to work in a team based setting
·         Attention to detail
 
Insurance Customer Service Representative Education and Experience
·         High school diploma or equivalent required
·         Insurance background 
 
Insurance Customer Service Representative Licenses or Certifications
·         Active Wisconsin insurance license