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Dental Insurance Customer Service Jobs (NOW HIRING)

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

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Dental Insurance Customer Service information

See salary details

$26K

$48.4K

$73K

How much do dental insurance customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dental insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dental insurance customer service representative?

To thrive as a Dental Insurance Customer Service Representative, you need strong knowledge of dental insurance policies, claims processing, and customer account management, often supported by a high school diploma or equivalent. Familiarity with insurance software platforms, CRM systems, and common office tools is typically required. Exceptional communication, patience, and problem-solving skills help you address customer concerns and explain complex benefits clearly. These competencies are vital to ensuring customer satisfaction, accurate information delivery, and efficient resolution of insurance issues.

What is the difference between Dental Insurance Customer Service vs Dental Claims Specialist?

AspectDental Insurance Customer ServiceDental Claims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or insuranceHigh school diploma; certifications in insurance processing or dental billing are common
Work EnvironmentOffice setting, call centers, or remoteOffice-based, often in insurance or dental offices
Employer & Industry UsageInsurance companies, dental plans, healthcare providersInsurance companies, dental practices, healthcare organizations
Common Search & Comparison IntentUnderstanding customer support roles in dental insuranceUnderstanding claims processing roles in dental insurance

Dental Insurance Customer Service representatives primarily handle member inquiries, policy information, and support. Dental Claims Specialists focus on processing and reviewing dental claims for reimbursement. While both roles require knowledge of dental insurance policies, customer service roles emphasize communication skills, whereas claims specialists focus on technical claim processing tasks.

What are some common challenges faced in a dental insurance customer service role, and how are they addressed?

One common challenge in Dental Insurance Customer Service is handling complex policy questions or claim disputes from patients and providers. Representatives often need to interpret policy details, explain coverage, and resolve issues efficiently while maintaining a positive customer experience. Training, ongoing support from supervisors, and access to updated policy documentation help team members manage these challenges. Collaboration with claims processors and underwriters is also frequent to ensure accurate information is provided and customer needs are met promptly.

What is customer service in a dental insurance office?

Customer service in a dental insurance office involves assisting clients with questions about their coverage, claims, and benefits, as well as resolving issues related to billing and policy details. It requires strong communication skills, knowledge of insurance policies, and the ability to use customer management systems. Providing clear, helpful information ensures customer satisfaction and smooth insurance processes.

What does a dental insurance customer service representative do?

A Dental Insurance Customer Service representative assists customers with questions about their dental insurance plans, coverage details, claims, and billing. They help policyholders understand their benefits, resolve issues related to claims or payments, and guide them through the process of using their dental insurance. Representatives may also update account information, explain policy changes, and ensure customer satisfaction by providing clear and accurate information.
More about Dental Insurance Customer Service jobs
What cities are hiring for Dental Insurance Customer Service jobs? Cities with the most Dental Insurance Customer Service job openings:
What states have the most Dental Insurance Customer Service jobs? States with the most job openings for Dental Insurance Customer Service jobs include:
What job categories do people searching Dental Insurance Customer Service jobs look for? The top searched job categories for Dental Insurance Customer Service jobs are:
Dental Insurance Customer Service jobs near you
Infographic showing various Dental Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service Representative

Otto Insurance Group

Mount Vernon, OH

$33K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

About Us:

Otto Insurance Group is a growing insurance agency committed to delivering outstanding customer service and tailored insurance solutions. We value integrity, professionalism, and building strong relationships with our clients.

Job Summary:

We’re seeking a Licensed Insurance Customer Service Representative to join our team. In this role, you’ll support our clients by addressing inquiries, processing policy changes, resolving issues, and ensuring client satisfaction. You’ll work closely with agents and underwriters to provide excellent service and build lasting client relationships.

Responsibilities:

  • Handle inbound and outbound customer service calls and emails

  • Assist clients with policy inquiries, coverage options, billing questions, and claims processes

  • Process policy endorsements, renewals, cancellations, and payments

  • Maintain accurate records in agency management systems 

  • Work with agents to follow up on leads, cross-sell, and upsell insurance products

  • Ensure compliance with state and federal regulations

  • Resolve client concerns quickly and professionally

  • Provide support during audits and maintain documentation

Qualifications:

  • Active insurance license (Property & Casualty)

  • Minimum [1-2] years of customer service experience in an insurance setting

  • Strong knowledge of insurance products, coverages, and procedures

  • Excellent verbal and written communication skills

  • Proficient in Microsoft Office and insurance agency management software

  • Detail-oriented with strong organizational skills

Benefits:

  • Competitive salary 

  • Health, dental, and vision insurance

  • Simple IRA with company match

  • Paid time off and holidays

  • Ongoing training and licensing support

  • Friendly and supportive team environment

How to Apply:

Submit your resume and a brief cover letter to mbetts@otto-ins.com. Please include your active license details.