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Medicaid Customer Service Representative Jobs (NOW HIRING)

Leeds Professional Resources

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Customer Service Representative

Tampa, FL · On-site

$18/hr

Customer Support Representative - Medicaid & Medicare Insurance ( Remote Working Setup after Training ) Location: Tampa Bay, FL Our client is a leading provider of health insurance services ...

Project Redirect

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Salary: Customer Service Representative Continuum Fiscal Services Location: Atlanta, Georgia ... Experience working with Medicaid waiver programs or fiscal intermediary services. * Experience ...

BCForward

Customer Service Representative

Austin, TX · On-site

$19 - $20/hr

Customer Service Representative Location: Austin, TX Duration: 11+ months with possible extension ... This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility ...

LKLP

Customer Service Representative

Hazard, KY

$16.75 - $22.75/hr

... services. Reports primarily to Region 13 Transportation Area Manager. ESSENTIAL DUTIES AND ... Scheduling trips, adhering to Medicaid guidelines. Accesses digital material in reference to ...

Hattiesburg Medical Supply

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Customer Service Representative

Hattiesburg, MS · On-site

$14 - $15/hr

Customer Service Representative Position Reports to : Customer Service Supervisor/Manager Position ... Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred ...

Jones County Medical Supplies

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Customer Service Representative

Laurel, MS · On-site

$14 - $15/hr

Customer Service Representative Position Reports to : Customer Service Supervisor/Manager Position ... Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred ...

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Medicaid Customer Service Representative information

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How much do medicaid customer service representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for medicaid customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and industry-specific knowledge, and may involve overseeing large teams or complex systems.

What are some common challenges faced by Medicaid Customer Service Representatives and how can they be managed?

Medicaid Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex eligibility questions, and assisting clients who may be frustrated or confused about their coverage. Successfully managing these situations requires strong communication skills, patience, and a thorough understanding of Medicaid policies and procedures. Many organizations provide ongoing training and resources to help representatives stay updated and effectively support members, while teamwork and supervisor support are also key components in navigating these daily challenges.

What jobs pay 4000 a week without a degree?

Medicaid Customer Service Representatives typically do not earn $4,000 weekly; their pay is usually hourly or salary-based and varies by location and experience. High-paying jobs that can reach this level without a degree often include roles such as sales managers, real estate brokers, or skilled trades like electricians or plumbers, which may require certifications or licenses but not necessarily a college degree. These positions often involve experience, specialized skills, or commission-based income to achieve such earnings.

How can I make 2000 a week working from home?

A Medicaid Customer Service Representative can potentially earn $2,000 a week by working full-time, handling a high volume of calls, and gaining experience or specialized knowledge in Medicaid policies. Increasing productivity, working overtime, or taking on additional shifts can also boost earnings, especially if the role offers overtime pay or bonuses. Developing strong communication skills and familiarity with customer service tools can improve efficiency and income potential.

What does a Medicaid Customer Service Representative do?

A Medicaid Customer Service Representative assists Medicaid recipients by answering questions about their health coverage, eligibility, and benefits. They help clients resolve issues related to claims, enrollment, and service providers. Representatives also provide information on program policies, guide clients through application processes, and ensure that members understand their rights and responsibilities. Their primary goal is to offer accurate, compassionate, and timely support to Medicaid beneficiaries.

What is the difference between Medicaid Customer Service Representative vs Medicaid Claims Specialist?

AspectMedicaid Customer Service RepresentativeMedicaid Claims Specialist
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma; certifications in claims processing are a plus
Work EnvironmentCall centers, customer support officesClaims processing departments, administrative offices
Employer & Industry UsageState Medicaid agencies, health insurance providersState Medicaid agencies, healthcare organizations
Common Search & Comparison IntentCustomer support, assistance, inquiriesClaims processing, billing, reimbursement

While both roles work within Medicaid programs, Medicaid Customer Service Representatives primarily handle member inquiries and provide support, whereas Medicaid Claims Specialists focus on processing claims and ensuring accurate reimbursement. Understanding these differences helps job seekers identify the right career path within Medicaid services.

How to become a healthcare customer service representative?

To become a Medicaid Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or healthcare systems. Some employers may require familiarity with Medicaid policies and the use of customer management software. Certification is not usually mandatory but can enhance job prospects.

What are the key skills and qualifications needed to thrive as a Medicaid Customer Service Representative, and why are they important?

To thrive as a Medicaid Customer Service Representative, you need knowledge of Medicaid policies, eligibility requirements, and customer service best practices, often backed by a high school diploma or equivalent. Familiarity with call center systems, case management software, and electronic documentation tools is typically required. Strong communication, active listening, patience, and problem-solving abilities help you effectively assist diverse clients and handle sensitive situations. These skills are essential for ensuring accurate support, maintaining compliance, and providing a positive experience for Medicaid beneficiaries.
More about Medicaid Customer Service Representative jobs
What cities are hiring for Medicaid Customer Service Representative jobs? Cities with the most Medicaid Customer Service Representative job openings:
What states have the most Medicaid Customer Service Representative jobs? States with the most job openings for Medicaid Customer Service Representative jobs include:
What job categories do people searching Medicaid Customer Service Representative jobs look for? The top searched job categories for Medicaid Customer Service Representative jobs are:
Medicaid Customer Service Representative jobs near you
Infographic showing various Medicaid Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Leeds Professional Resources

Tampa, FL • On-site

$18/hr

Full-time

Medical

Re-posted 6 hours ago

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Job description

Job Title: Customer Support Representative – Medicaid & Medicare Insurance

(Remote Working Setup after Training)

Location: Tampa Bay, FL
Our client is a leading provider of health insurance services specializing in Medicaid and Medicare plans. Committed to delivering exceptional customer service and supporting their members with their health care coverage needs.

Position Summary: The Customer Support Representative is responsible for providing timely, accurate, and professional support to members, providers, and partners regarding Medicaid and Medicare plans. This role is ideal for someone with strong communication skills and a passion for helping others navigate health insurance benefits.

Key Responsibilities:

  • Respond to inbound calls, emails, and other inquiries from members and providers regarding Medicaid and Medicare plans.
  • Assist customers with enrollment, eligibility, claims, billing, and benefits questions.
  • Document all customer interactions accurately and update account records as needed.
  • Provide clear and empathetic communication to resolve issues effectively.
  • Educate members on available resources, benefits, and plan details.
  • Escalate complex or unresolved issues to the appropriate team or supervisor.
  • Maintain confidentiality and comply with HIPAA and company policies.

Qualifications:

  • High School Diploma or equivalent required.
  • Prior customer service experience (call center or health insurance preferred).
  • Bilingual (English/Spanish) preferred but not required.
  • Knowledge of Medicaid and/or Medicare insurance plans is a plus.
  • Excellent communication, active listening, and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Proficiency with computer systems and data entry.