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Dental Insurance Customer Service Jobs (NOW HIRING)

Northeast Title & Tag, Inc.

Insurance CSR

Scranton, PA · On-site

$32K - $75K/yr

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance ... We help our customers navigate title, tag, and insurance services with ease, but our real mission ...

Dacotah Bank

Insurance Customer Service Agent

Lemmon, SD · On-site

$40K - $55K/yr

Provide prompt and courteous customer service * Assist customers with policy changes * Identify ... Dental Insurance- Dacotah Bank pays 100% of the premium, individual and family coverage * Health ...

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ · On-site

$17 - $25/hr

Responsible for insurance sales and service to customers. RESPONSIBILITIES AND DUTIES: * Assists Senior Customer Service Representative with servicing customer account including phone calls and walk ...

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Dental Insurance Customer Service information

See salary details

$26K

$48.4K

$73K

How much do dental insurance customer service jobs pay per year?

As of Sep 14, 2026, the average yearly pay for dental insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a dental insurance customer service representative do?

A Dental Insurance Customer Service representative assists customers with questions about their dental insurance plans, coverage details, claims, and billing. They help policyholders understand their benefits, resolve issues related to claims or payments, and guide them through the process of using their dental insurance. Representatives may also update account information, explain policy changes, and ensure customer satisfaction by providing clear and accurate information.

What are the key skills and qualifications needed to thrive as a dental insurance customer service representative?

To thrive as a Dental Insurance Customer Service Representative, you need strong knowledge of dental insurance policies, claims processing, and customer account management, often supported by a high school diploma or equivalent. Familiarity with insurance software platforms, CRM systems, and common office tools is typically required. Exceptional communication, patience, and problem-solving skills help you address customer concerns and explain complex benefits clearly. These competencies are vital to ensuring customer satisfaction, accurate information delivery, and efficient resolution of insurance issues.

What are some common challenges faced in a dental insurance customer service role, and how are they addressed?

One common challenge in Dental Insurance Customer Service is handling complex policy questions or claim disputes from patients and providers. Representatives often need to interpret policy details, explain coverage, and resolve issues efficiently while maintaining a positive customer experience. Training, ongoing support from supervisors, and access to updated policy documentation help team members manage these challenges. Collaboration with claims processors and underwriters is also frequent to ensure accurate information is provided and customer needs are met promptly.

What is the difference between Dental Insurance Customer Service vs Dental Claims Specialist?

AspectDental Insurance Customer ServiceDental Claims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or insuranceHigh school diploma; certifications in insurance processing or dental billing are common
Work EnvironmentOffice setting, call centers, or remoteOffice-based, often in insurance or dental offices
Employer & Industry UsageInsurance companies, dental plans, healthcare providersInsurance companies, dental practices, healthcare organizations
Common Search & Comparison IntentUnderstanding customer support roles in dental insuranceUnderstanding claims processing roles in dental insurance

Dental Insurance Customer Service representatives primarily handle member inquiries, policy information, and support. Dental Claims Specialists focus on processing and reviewing dental claims for reimbursement. While both roles require knowledge of dental insurance policies, customer service roles emphasize communication skills, whereas claims specialists focus on technical claim processing tasks.

More about Dental Insurance Customer Service jobs

What cities are hiring for Dental Insurance Customer Service jobs?

Cities with the most Dental Insurance Customer Service job openings:

What states have the most Dental Insurance Customer Service jobs?

States with the most job openings for Dental Insurance Customer Service jobs include:

What are popular job titles related to Dental Insurance Customer Service jobs?

For Dental Insurance Customer Service jobs, the most frequently searched job titles are:

Dental Insurance Customer Service jobs near you
Infographic showing various Dental Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service

Plantation, FL

State Farm Agency - Plantation, FL
See more jobs at State Farm Agency - Plantation, FLexternal

$38K - $52K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Title: Licensed Insurance Customer Service – State Farm Agent Team Member

Job Summary:
Are you an energetic, licensed insurance professional looking to grow your career in a supportive, customer-focused environment? Join our winning State Farm Agency team as a Licensed Customer Service Representative. In this role, you’ll build lasting relationships with clients, provide excellent service, and help our agency grow. If you thrive in a fast-paced environment and are motivated to succeed, this is your opportunity for a rewarding career with great income potential and advancement opportunities.

What You’ll Do:
• Build and maintain strong customer relationships through value-based conversations
• Provide prompt, accurate, and friendly customer service (policy changes, billing inquiries, claims support, coverage questions)
• Educate clients on Auto, Home, Life, and Health Insurance options using a needs-based approach
• Proactively follow up with customers to ensure satisfaction and retention
• Support the agent with daily office operations and business growth goals

What You’ll Get:
• Base salary plus competitive commission and bonuses
• Paid time off (vacation and personal/sick days)
• Retirement plan with company match
• Group life insurance benefits
• Valuable hands-on experience and career development
• Advancement potential within the agency

What We’re Looking For:
• Active Property & Casualty license (required)
• Active Life & Health license (required)
• Strong communication skills (verbal, written, and listening)
• Excellent interpersonal and customer service skills
• Detail-oriented, organized, and self-motivated
• Ability to problem-solve proactively and work effectively on a team
• Comfortable with technology and able to learn new systems quickly
• Commitment to accuracy and timely completion of tasks
• Must stay current with licensing, continuing education, and industry changes

Why Join Us?
This is more than a service job — it’s a career growth opportunity. You’ll gain valuable insurance industry experience, work in a supportive team environment, and have the potential to advance within the agency.

Apply today to join our team and take the next step in your insurance career!