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Dental Insurance Customer Service Jobs (NOW HIRING)

Modern Consulting, Inc.

Insurance Customer Service

Shawnee, KS · On-site

$48K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Benefits Paid Time Off (PTO)###Flexible Schedule###Health Insurance###Dental Insurance###Vision Insurance###Parental Leave###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities ...

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All JobsDental Insurance Customer Service Jobs

Dental Insurance Customer Service information

See salary details

$26K

$48.4K

$73K

How much do dental insurance customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dental insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dental insurance customer service representative?

To thrive as a Dental Insurance Customer Service Representative, you need strong knowledge of dental insurance policies, claims processing, and customer account management, often supported by a high school diploma or equivalent. Familiarity with insurance software platforms, CRM systems, and common office tools is typically required. Exceptional communication, patience, and problem-solving skills help you address customer concerns and explain complex benefits clearly. These competencies are vital to ensuring customer satisfaction, accurate information delivery, and efficient resolution of insurance issues.

What is the difference between Dental Insurance Customer Service vs Dental Claims Specialist?

AspectDental Insurance Customer ServiceDental Claims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or insuranceHigh school diploma; certifications in insurance processing or dental billing are common
Work EnvironmentOffice setting, call centers, or remoteOffice-based, often in insurance or dental offices
Employer & Industry UsageInsurance companies, dental plans, healthcare providersInsurance companies, dental practices, healthcare organizations
Common Search & Comparison IntentUnderstanding customer support roles in dental insuranceUnderstanding claims processing roles in dental insurance

Dental Insurance Customer Service representatives primarily handle member inquiries, policy information, and support. Dental Claims Specialists focus on processing and reviewing dental claims for reimbursement. While both roles require knowledge of dental insurance policies, customer service roles emphasize communication skills, whereas claims specialists focus on technical claim processing tasks.

What are some common challenges faced in a dental insurance customer service role, and how are they addressed?

One common challenge in Dental Insurance Customer Service is handling complex policy questions or claim disputes from patients and providers. Representatives often need to interpret policy details, explain coverage, and resolve issues efficiently while maintaining a positive customer experience. Training, ongoing support from supervisors, and access to updated policy documentation help team members manage these challenges. Collaboration with claims processors and underwriters is also frequent to ensure accurate information is provided and customer needs are met promptly.

What is customer service in a dental insurance office?

Customer service in a dental insurance office involves assisting clients with questions about their coverage, claims, and benefits, as well as resolving issues related to billing and policy details. It requires strong communication skills, knowledge of insurance policies, and the ability to use customer management systems. Providing clear, helpful information ensures customer satisfaction and smooth insurance processes.

What does a dental insurance customer service representative do?

A Dental Insurance Customer Service representative assists customers with questions about their dental insurance plans, coverage details, claims, and billing. They help policyholders understand their benefits, resolve issues related to claims or payments, and guide them through the process of using their dental insurance. Representatives may also update account information, explain policy changes, and ensure customer satisfaction by providing clear and accurate information.
More about Dental Insurance Customer Service jobs
What cities are hiring for Dental Insurance Customer Service jobs? Cities with the most Dental Insurance Customer Service job openings:
What states have the most Dental Insurance Customer Service jobs? States with the most job openings for Dental Insurance Customer Service jobs include:
What job categories do people searching Dental Insurance Customer Service jobs look for? The top searched job categories for Dental Insurance Customer Service jobs are:
Dental Insurance Customer Service jobs near you
Infographic showing various Dental Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

Bill Flinn Agency INC

Bethel Park, PA • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Welcome to Bill Flinn Agency INC, where community and excellent service are at the heart of everything we do! Located right here in Bethel Park, Pennsylvania, were a dedicated team focused on providing our neighbors with the insurance coverage they need to feel secure and confident. We believe in building genuine relationships, not just processing policies. As our Insurance Customer Service Representative, you'll be a key player in making sure our clients feel heard, valued, and well-supported. Imagine being the friendly voice on the other end of the line, guiding people through their policy questions, helping them make important updates, and ensuring their experience with us is nothing short of fantastic. If you have a passion for helping others, a knack for clear communication, and enjoy being part of a supportive, local team, wed be absolutely delighted to have you join us!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Retirement Plan

Career Growth Opportunities

CE and License Reimbursement

Collaborative Work Environment

Home and Work Life Balance

Bonus and Commission Opportunities

Community Involvement

Paid Holidays

Paid Time Off (PTO)

Business Casual Attire

Weekly staff Huddles


Responsibilities

Respond to customer inquiries via phone, email, and in person with a friendly and helpful demeanor.

Assist policyholders with policy changes, billing questions, and general account maintenance.

Process endorsements, renewals, and new business applications accurately.

Provide information about insurance policies and coverage options clearly and concisely.

Document all customer interactions and transactions in the agency's CRM system.

Collaborate with agents to ensure customer needs are met and issues are resolved promptly.

Help maintain customer records and ensure data accuracy.


Requirements

Property and Casualty License Preferred Wllling to Train (Licensing Assistance Available)

Proven customer service experience, preferably in the insurance industry.

Excellent communication and active listening skills.

Proficiency in using computer systems and customer relationship management (CRM) software.

Strong organizational skills and attention to detail.

Ability to handle inquiries and resolve issues efficiently and empathetically.

High school diploma or equivalent; further education or certifications are a plus.