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Health Insurance Customer Service Representative Jobs in Dallas, TX

Skybridge Resources

Insurance Customer Service

Irving, TX · On-site

$17.60 - $20.80/hr

Customer Service with Insurance Experience SkyBridge Healthcare is currently seeking Customer Service with Insurance experience for a 13-week contract in Irving, TX. SkyBridge Healthcare is a premier ...

The Reeves Agency

Customer Service Representative

Bedford, TX · On-site

$14.25 - $19.50/hr

As an Insurance Customer Service Representative , you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This ...

The Reeves Agency

Customer Service Representative

Bedford, TX · On-site

$14.25 - $19.25/hr

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role ...

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All JobsHealth Insurance Customer Service Representative JobsHealth Insurance Customer Service Representative Jobs in Dallas, TX

Health Insurance Customer Service Representative information

See Dallas, TX salary details

$25.7K

$47.9K

$72.2K

How much do health insurance customer service representative jobs pay per year?

As of Aug 30, 2026, the average yearly pay for health insurance customer service representative in Dallas, TX is $47,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $54,400.00 per year, depending on experience, location, and employer.

What does a health insurance customer service representative do?

A Health Insurance Customer Service Representative assists customers with questions and concerns related to their health insurance policies. Their responsibilities often include explaining coverage details, helping customers file claims, resolving billing issues, and providing information about benefits and enrollment. They are also trained to handle sensitive personal information and ensure that customer inquiries are addressed promptly and accurately. These representatives act as a bridge between the insurance company and the policyholders, ensuring a smooth customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a strong understanding of health insurance policies, benefits, and claims processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and insurance databases is commonly required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills that help build rapport and resolve customer issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and effective handling of complex insurance inquiries.

What are some common challenges faced by health insurance customer service representatives and how can I prepare for them?

Health Insurance Customer Service Representatives often encounter complex policy questions, emotionally charged situations, and time-sensitive requests from members. Being able to navigate insurance terminology, remain patient under pressure, and resolve issues efficiently is crucial. To prepare, familiarize yourself with common health insurance terms, practice active listening, and develop strong problem-solving skills. Many teams provide comprehensive training and ongoing support to help you succeed in these challenging but rewarding interactions.

What are popular job titles related to Health Insurance Customer Service Representative jobs in Dallas, TX?

For Health Insurance Customer Service Representative jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Health Insurance Customer Service Representative jobs in Dallas, TX look for?

The top searched job categories for Health Insurance Customer Service Representative jobs in Dallas, TX are:

Health Insurance Customer Service Representative jobs near you
Infographic showing various Health Insurance Customer Service Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,567 per year, or $22.4 per hour.

Insurance Customer Service Representative

Allstate Insurance Agency - Kristie Barrett

Plano, TX • Remote

$17 - $18.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Insurance Customer Service Representative
Kristie Barrett Allstate Agency – Full Time

We are looking for an experienced licensed and motivated Insurance Customer Service Representative to join our Allstate agency team! If you’re someone who enjoys helping others, thrives in a fast-paced environment, and is looking for a long-term career with growth potential, we want to hear from you.
Hourly Base Pay + Commission | Average Total Compensation: $40K–$60K+ annually

Benefits
Base salary + uncapped commission
Paid training
Health, Dental, and Vision insurance
Paid time off (PTO) and paid holidays
Growth opportunities within the agency
Responsibilities
Provide excellent customer service to maintain strong client relationships
Handle policy changes, billing inquiries, and customer account updates
Process Evidence of Insurance and policy documents
Assist with cross-selling opportunities and referrals for additional products
Meet individual and agency performance goals
Identify opportunities for financial services and refer to appropriate team members
Requirements
Active Property & Casualty license (required)
Minimum 1 year of Allstate customer service experience (required)
Prior insurance experience required
Strong communication and problem-solving skills
Coachable, dependable, and results-driven
Positive and professional attitude
If you’re ready to grow your career with a supportive and high-performing team, apply today!

This is a remote position.