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Life Insurance Customer Service Jobs in Dallas, TX

StaffMyAgency LLC

Insurance Customer Service

Dallas, TX · On-site

$45K - $75K/yr

... friendly customer service. Service can include responding to inquiries regarding insurance ... Life and Health license (must be able to obtain) If you are motivated to succeed and can see ...

Skybridge Resources

Insurance Customer Service

Irving, TX · On-site

$17.60 - $20.80/hr

Customer Service with Insurance Experience SkyBridge Healthcare is currently seeking Customer Service with Insurance experience for a 13-week contract in Irving, TX. SkyBridge Healthcare is a premier ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX · On-site

$7.25 - $14/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

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All JobsLife Insurance Customer Service JobsLife Insurance Customer Service Jobs in Dallas, TX

Life Insurance Customer Service information

See Dallas, TX salary details

$9

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$26

How much do life insurance customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for life insurance customer service in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What is a life insurance customer service?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the typical daily responsibilities for a life insurance customer service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the life insurance customer service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What are the most commonly searched types of Life Insurance Customer Service jobs in Dallas, TX?

The most popular types of Life Insurance Customer Service jobs in Dallas, TX are:

What are popular job titles related to Life Insurance Customer Service jobs in Dallas, TX?

For Life Insurance Customer Service jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Life Insurance Customer Service jobs in Dallas, TX look for?

The top searched job categories for Life Insurance Customer Service jobs in Dallas, TX are:

Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in Dallas, TX as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $38,677 per year, or $18.6 per hour.

Insurance Customer Service

Franco Castaneda - State Farm Agency

Dallas, TX • On-site

$45K - $75K/yr

Other

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Insurance Customer Service

Franco Castaneda - State Farm Agency, located in Dallas, TX is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Salary Potential: $45,000 - $75,000 first yearExperienced and fully licensed in Property & Casualty - $45,000 base plus CommissionsUnlicensed candidate - $30,000 starting base plus $5,000 incremental increases after insurance licenses obtained

Responsibilities include but not limited to:

  • Answer phones and greet clients
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

  • Salary plus Commission/Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Dental / Health / Vision
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. #SMA

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