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How much do life insurance customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for life insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a life insurance customer service?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the typical daily responsibilities for a life insurance customer service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the life insurance customer service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

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Cities with the most Life Insurance Customer Service job openings:

What are the most commonly searched types of Life Insurance Customer Service jobs?

The most popular types of Life Insurance Customer Service jobs are:

What states have the most Life Insurance Customer Service jobs?

States with the most job openings for Life Insurance Customer Service jobs include:

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Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

Greater Insurance Service Corp.

Pepin, WI • On-site

$40K - $45K/yr

Full-time

Dental, Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Paid time off

We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!
 
You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.  
 
Insurance Customer Service Representative Responsibilities
·         Responds directly and promptly to client inquiries and requests
·         Develops and maintains client service plans and manages mid-term changes
·         Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.
·         Responsible for new client setup and ongoing client maintenance in the appropriate agency management system
·         Meets with clients as needed to review clients’ accounts as needed
·         Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
 
Insurance Customer Service Representative Required Skills
·         Strong sales and Customer Service skills
·         Excellent active listening, interpersonal, and communication skills
·         Prioritize and meet deadlines
·         Computer experience with Windows based software and general office equipment
·         Ability to work in a team based setting
·         Attention to detail
 
Insurance Customer Service Representative Education and Experience
·         High school diploma or equivalent required
·         Insurance background 
 
Insurance Customer Service Representative Licenses or Certifications
·         Active Wisconsin insurance license