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Life Insurance Customer Service Jobs (NOW HIRING)

StaffMyAgency LLC

Insurance Customer Service

Rosedale, NY · On-site

$55K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... Candidates with Series 6 & 63, life insurance license a plus! * Excellent communication skills ...

Globe Life

Life Insurance Agent

Denver, CO · Remote

$80K - $120K/yr

We are seeking a Life Insurance Agent to join our team! You will be responsible for expanding the ... Previous experience in insurance, customer service, or other related fields * Ability to build ...

StaffMyAgency LLC

Insurance Customer Service

Ogden, UT · On-site

$38K - $46K/yr

Life Insurance * Retirement (after 1 year employment) * Valuable experience * Growth potential ... Dedicated to customer service * Able to learn computer functions * Pride in getting work done ...

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How much do life insurance customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for life insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Life Insurance Customer Service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the Life Insurance Customer Service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a Life Insurance Customer Service job?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

More about Life Insurance Customer Service jobs
What cities are hiring for Life Insurance Customer Service jobs? Cities with the most Life Insurance Customer Service job openings:
What are the most commonly searched types of Life Insurance Customer Service jobs? The most popular types of Life Insurance Customer Service jobs are:
What states have the most Life Insurance Customer Service jobs? States with the most job openings for Life Insurance Customer Service jobs include:
What job categories do people searching Life Insurance Customer Service jobs look for? The top searched job categories for Life Insurance Customer Service jobs are:
Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Life Insurance Customer Service Rep

Life Insurance Customer Service Rep

All Seasons Placements

Erie, PA • On-site

$18 - $18.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Job Title

Erie, PA Career 7:30 a.m. to 4:00 p.m., M-F $18.00-18.50 hr. to start

Recap of benefits (only after permanent hire):

  • 13 days of PTO (paid time off) the first year (increases after the first year based on years of service)
  • 13 paid holidays per year
  • Medical/dental/vision insurance
  • Aflac insurance (at employees cost)
  • 401k
  • Other benefits – which we'll go over in the interview process

1. Phones

  • Incoming/outgoing calls
  • Look up information in our system and relay information back to the caller correctly
  • Document phone calls and customer interactions

2. Process requests for our members (e.g. name/owner/beneficiary change forms, loan/withdrawal/surrender forms)

  • Review incoming documents, send out confirmation letters and update member information in our system

3. Eventually, duties will include processing of financial transactions (loans/withdrawals/surrenders, etc.)

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