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How much do life insurance customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for life insurance customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Life Insurance Customer Service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the Life Insurance Customer Service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a Life Insurance Customer Service job?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the most commonly searched types of Life Insurance Customer Service jobs in Georgia? The most popular types of Life Insurance Customer Service jobs in Georgia are:
What are popular job titles related to Life Insurance Customer Service jobs in Georgia? For Life Insurance Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Life Insurance Customer Service jobs in Georgia look for? The top searched job categories for Life Insurance Customer Service jobs in Georgia are:
Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in Georgia as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Insurance Customer Service Specialist

Haven Insurance Group

Atlanta, GA • On-site

$36K - $50K/yr

Full-time

Retirement, PTO

Posted 4 days ago

Job description

Customer Service Representative (Personal Lines) – Haven Insurance Group

About Us
We are a growing independent insurance agency dedicated to providing exceptional service to our clients. With a strong focus on personal lines insurance, we pride ourselves on building lasting relationships and delivering tailored solutions. We are looking for a motivated and detail-oriented Customer Service Representative (CSR) who can also assist with some light office management responsibilities.

Position Overview
The CSR will play a vital role in supporting our personal lines department by servicing existing clients, assisting producers, and ensuring smooth day-to-day office operations. This role is ideal for someone who enjoys helping people, has strong organizational skills, and can wear multiple hats in a fast-paced environment.

Key Responsibilities

Customer Service – Personal Lines

  • Respond to client inquiries by phone and email in a timely and professional manner
  • Process policy changes, endorsements, renewals, and certificates of insurance
  • Assist clients with billing questions, ID card requests, and claims reporting
  • Provide proactive client follow-up to ensure satisfaction and retention
  • Support producers and agents with account management

Office Management Tasks

  • Receive, sort, and distribute incoming mail
  • Prepare outgoing correspondence and packages
  • Make bank deposits and maintain accurate records
  • Manage office supplies and ensure common areas remain organized
  • Assist with scheduling and other administrative tasks as needed

Qualifications

  • Prior experience in personal lines insurance (agency or carrier) strongly preferred
  • Active Property & Casualty license a plus (or willingness to obtain within the first year)
  • Strong customer service and communication skills
  • Detail-oriented with excellent organizational and multitasking abilities
  • Proficient with Microsoft Office Suite and agency management systems (experience with Applied Epic, AMS360, or similar a plus)

What We Offer

  • Competitive salary commensurate with experience
  • 401k
  • Opportunities for professional development and licensing support
  • Collaborative, team-oriented work environment
  • The chance to grow with a locally owned, independent agency that values its employees and clients

Company Description

Since 2012, Haven Insurance Group continues to be one of the fastest growing privately held insurance brokerage firms in Atlanta. From our office in Atlanta, we can place business in Georgia and a dozen other states. We have separate departments for Personal Lines; to include auto, home, liability, life, and disability, as well as Commercial Lines
In addition to our experience as an agency we also have 28 years of claims experience. This allows us to not only help get the most competitive policy for a client’s situation, but also be able to help if a claim occurs.