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Life Insurance Customer Service Jobs in Minnesota

StaffMyAgency LLC

Customer Service

Maple Grove, MN · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... Life insurance * Health insurance * Retirement * Valuable experience * Growth potential/Opportunity ...

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Life Insurance Customer Service information

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$26

How much do life insurance customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for life insurance customer service in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Life Insurance Customer Service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the Life Insurance Customer Service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a Life Insurance Customer Service job?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the most commonly searched types of Life Insurance Customer Service jobs in Minnesota? The most popular types of Life Insurance Customer Service jobs in Minnesota are:
What are popular job titles related to Life Insurance Customer Service jobs in Minnesota? For Life Insurance Customer Service jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Life Insurance Customer Service jobs in Minnesota look for? The top searched job categories for Life Insurance Customer Service jobs in Minnesota are:
Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in Minnesota as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Licensed Insurance Customer Service Rep

Capstone Insurance Group

Champlin, MN • On-site

$50K - $65K/yr

Full-time

Life, Retirement, PTO

Posted 4 days ago

Job description

Capstone Insurance Group invites you to join a leading team that thrives on delivering exceptional customer service within the insurance industry. Based in Champlin, Minnesota, but operating fully remotely, we offer you a unique opportunity to work from the comfort of your own home while being an integral part of our dynamic team. As a Licensed Insurance Customer Service Representative, you will be the first line of communication for our valued clients. Your role involves understanding their needs, offering advice, and ensuring their satisfaction with the solutions provided. Your contribution will not only enhance the customer experience but also uphold the reputation of Capstone Insurance Group as a trusted insurance provider committed to excellence. If you are looking for a rewarding position that values your expertise and supports your passion for helping others, we welcome you to apply and be part of our positive and inviting work environment.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Work from Home

Hands on Training

Disability Insurance

Parental Leave

Life Insurance

Paid Time Off (PTO)

Career Growth Opportunities

Retirement Plan

Flexible Schedule

Mon-Fri Schedule


Responsibilities

Client Support: Provide exemplary service to our policyholders, addressing their inquiries and resolving issues promptly.

Policy Management: Assist clients in understanding their insurance policies and making necessary updates or changes.

Claims Assistance: Guide clients through the claims process, ensuring a smooth and satisfactory experience.

Problem Solving: Use your expertise to troubleshoot client concerns and suggest appropriate solutions.

Continuous Learning: Stay informed about new policies, servicess, and tools to maintain a high standard of service.

Relationship Management: Build and maintain strong relationships with clients, fostering loyalty and trust in the company.


Requirements

Licensing: A current resident or non-resident Minnesota insurance license is required.

Experience: Previous experience in customer service, particularly in the insurance sector, is advantageous.

Communication: Exceptional verbal and written communication skills are crucial for delivering excellent customer service.

Technical Skills: Proficiency with CRM software and other digital communication tools is required.

Problem-Solving: Strong analytical and problem-solving abilities to assist clients effectively.

Remote Work: Ability to work independently in a fully remote environment, while remaining productive and engaged with the team.

Organizational Skills: Excellent time management and organizational skills to manage multiple client inquiries efficiently.