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How much do life insurance customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for life insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Life Insurance Customer Service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the Life Insurance Customer Service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a Life Insurance Customer Service job?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

More about Life Insurance Customer Service jobs
What cities are hiring for Life Insurance Customer Service jobs? Cities with the most Life Insurance Customer Service job openings:
What are the most commonly searched types of Life Insurance Customer Service jobs? The most popular types of Life Insurance Customer Service jobs are:
What states have the most Life Insurance Customer Service jobs? States with the most job openings for Life Insurance Customer Service jobs include:
What job categories do people searching Life Insurance Customer Service jobs look for? The top searched job categories for Life Insurance Customer Service jobs are:
Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

StaffMyAgency LLC

Portland, OR • On-site

$20 - $25/hr

Full-time

Retirement, PTO

Posted 14 days ago

Job description

Insurance Customer Service Representative - State Farm Agent Team Member
Michael Holton - State Farm Agency
Portland, OR
Position OverviewMichael Holton - State Farm Agency in Portland, OR is seeking an Insurance Customer Service Representative to support policyholders with service inquiries, policy changes, and account support. This is a full-time office-based role.
Key Responsibilities• Respond to client inquiries about policies, billing, and claims support
• Assist with policy changes, endorsements, and renewals
• Maintain accurate customer and policy records
• Provide timely, friendly, and professional service to customers
• Support office workflows and administrative tasks
• Collaborate with team members to ensure high service standards
Qualifications• Property & Casualty insurance license (must have or be able to obtain)
• Customer service or administrative experience preferred
• Strong communication and interpersonal skills
• Organized and detail-oriented work style
• Ability to work effectively in a team environment
Compensation• $20.00 - $25.00 per hour
• Compensation based on experience and qualifications
Benefits• 401(k) retirement plan
• Paid Time Off (PTO)
• Structured, professional office environment
• Training and development opportunities
Work EnvironmentThis position is based in our Portland, OR office. The role supports customer service operations and daily interactions with agency clients.
Additional InformationPrior insurance or customer service experience is helpful but not required. Candidates who enjoy helping others and delivering excellent support are encouraged to apply.
DisclosureThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.

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