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Life Insurance Customer Service Jobs (NOW HIRING)

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Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance products and policy schedules & forms. * Friendly and professional demeanor.

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Life Insurance Customer Service information

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$9

$18

$26

How much do life insurance customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for life insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a life insurance customer service?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the typical daily responsibilities for a life insurance customer service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the life insurance customer service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

More about Life Insurance Customer Service jobs

What cities are hiring for Life Insurance Customer Service jobs?

Cities with the most Life Insurance Customer Service job openings:

What are the most commonly searched types of Life Insurance Customer Service jobs?

The most popular types of Life Insurance Customer Service jobs are:

What states have the most Life Insurance Customer Service jobs?

States with the most job openings for Life Insurance Customer Service jobs include:

Infographic showing various Life Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

Clyburn Insurance

Virginia Beach, VA • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago


Job description

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions.

Some of the job responsibilities include:

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in our management system during and after each call
  • Processing payments

Company Description

Clyburn Insurance is a great place to work.. Our beautiful office is very professional and provides a great setting to grow your career in Insurance. If you are honest and have a great attitude, you may be the person we are looking to join Our Team.