1

Life Insurance Customer Service Jobs in Texas (NOW HIRING)

Insurance Customer Service

Burleson, TX · On-site

$36K - $75K/yr

... friendly customer service. Service can include responding to inquiries regarding insurance ... Life and Health license (must be able to obtain) If you are motivated to succeed and can see ...

Insurance Customer Service

Austin, TX · On-site

$50K - $75K/yr

... friendly customer service. Service can include responding to inquiries regarding insurance ... Life and Health license (required) * Excellent interpersonal skills * Excellent communication ...

Insurance CSR

Killeen, TX · On-site

$15 - $20/hr

Insurance Customer Service Representative Location: Killeen, TX Area Schedule: Monday-Friday, 8:00 AM - 5:00 PM Pay: $15.00-$20.00/hour (DOE) Position Overview Crouch Staffing is seeking a detail ...

next page

Showing results 1-20

Life Insurance Customer Service information

See Texas salary details

$9

$17

$25

How much do life insurance customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for life insurance customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Life Insurance Customer Service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the Life Insurance Customer Service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a Life Insurance Customer Service job?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the most commonly searched types of Life Insurance Customer Service jobs in Texas? The most popular types of Life Insurance Customer Service jobs in Texas are:
What job categories do people searching Life Insurance Customer Service jobs in Texas look for? The top searched job categories for Life Insurance Customer Service jobs in Texas are:
What cities in Texas are hiring for Life Insurance Customer Service jobs? Cities in Texas with the most Life Insurance Customer Service job openings:
Infographic showing various Life Insurance Customer Service job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Insurance Customer Service

Burg Insurance Group of Texas

Cypress, TX

$34K - $48K/yr

Full-time

Re-posted 19 days ago


Job description

Licensed Insurance CSR (Customer Service Representative

Location: Cypress, TX Job Type: Full-Time Compensation: Competitive salary based on experience

About Us

We are a growing independent insurance agency in Cypress, Texas, dedicated to providing exceptional service and insurance solutions to our clients. We represent multiple insurance carriers, allowing us to offer customized coverage options for personal and commercial insurance needs.

We are seeking a licensed and experienced Customer Service Representative (CSR) who is organized, customer-focused, and thrives in a fast-paced environment.

Responsibilities

  • Service personal and commercial insurance accounts
  • Process policy changes, endorsements, renewals, and cancellations
  • Issue certificates of insurance (COIs)
  • Assist clients with billing questions and policy inquiries
  • Review coverage and identify cross-selling opportunities
  • Follow up on outstanding underwriting requirements
  • Communicate with insurance carriers regarding policy servicing needs
  • Maintain accurate client records in agency management systems
  • Provide exceptional customer service via phone, email, and text

Qualifications

  • Active Texas Property & Casualty License r
  • Minimum 2 years of insurance agency experience preferred
  • Experience with independent agencies strongly preferred
  • Knowledge of personal and/or commercial insurance products
  • Strong written and verbal communication skills
  • Excellent organizational and multitasking abilities
  • Proficiency with agency management systems and carrier portals
  • Ability to work independently and as part of a team

Preferred Skills

  • Experience with QQ Catalyst, EZLynx, Agency Revolution, or similar systems
  • Knowledge of homeowners, auto, umbrella, flood policies

Benefits

  • Paid time off
  • Paid holidays
  • Professional development opportunities
  • Supportive team environment
  • Growth opportunities within the agency

How to Apply

Please submit your resume along with a brief summary of your insurance experience and licensing information.

Burg Insurance Group Cypress, TX

Join our team and help us deliver outstanding service while building long-term relationships with our clients.