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Life Insurance Customer Service Jobs in Michigan

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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All JobsLife Insurance Customer Service JobsLife Insurance Customer Service Jobs in Michigan

Life Insurance Customer Service information

See Michigan salary details

$8

$16

$23

How much do life insurance customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for life insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a life insurance customer service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the life insurance customer service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a life insurance customer service?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the most commonly searched types of Life Insurance Customer Service jobs in Michigan? The most popular types of Life Insurance Customer Service jobs in Michigan are:
What are popular job titles related to Life Insurance Customer Service jobs in Michigan? For Life Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Life Insurance Customer Service jobs in Michigan look for? The top searched job categories for Life Insurance Customer Service jobs in Michigan are:
Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Insurance Customer Service

Jenkins Insurance Group

Jackson, MI • On-site

$37K - $51K/yr

Other

Retirement, PTO

Re-posted 2 days ago

Job description

Benefits:

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Position Overview: We are looking for a motivated and service-oriented individual to join our insurance team in an entry-level customer service role. Part time and full time options available! This is an excellent opportunity for someone who is eager to learn, thrives in a fast-paced environment, and is ready to take on more responsibility over time.

You’ll assist clients and policyholders by answering questions, managing policy changes, resolving billing concerns, and guiding potential clients through insurance options. If you bring a strong work ethic, great communication skills, and a client-first mindset, we’d love to hear from you.

Key Responsibilities:

Provide excellent customer service by handling inbound calls and inquiries regarding insurance policies, billing, and coverage options

Educate prospective clients on coverage options and help convert quotes into new policies

Assist with policy changes, documentation, and updates accurately and efficiently

Support marketing and outreach activities and respond to leads effectively

Contribute to a positive office environment and support team success

Qualifications:

Strong communication skills – written, verbal, and active listening

Friendly, people-focused, and customer-first approach

High attention to detail and organizational skills

Self-starter who is proactive in solving problems

Prior insurance experience or knowledge of policy procedures is a plus

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