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Life Insurance Customer Service Jobs in Michigan

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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All JobsLife Insurance Customer Service JobsLife Insurance Customer Service Jobs in Michigan

Life Insurance Customer Service information

See Michigan salary details

$8

$16

$23

How much do life insurance customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for life insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a life insurance customer service?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the typical daily responsibilities for a life insurance customer service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the life insurance customer service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What are the most commonly searched types of Life Insurance Customer Service jobs in Michigan?

The most popular types of Life Insurance Customer Service jobs in Michigan are:

What are popular job titles related to Life Insurance Customer Service jobs in Michigan?

For Life Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Life Insurance Customer Service jobs in Michigan look for?

The top searched job categories for Life Insurance Customer Service jobs in Michigan are:

Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Insurance Customer Service

Montgomery Agency

Rochester Hills, MI • On-site

$45K - $60K/yr

Full-time

PTO

Posted 19 days ago

Key responsibilities

  • Respond to client inquiries, resolve issues, and provide guidance on insurance policies and claims procedures.

  • Assist clients in understanding their insurance coverage, explain policy details, and process policy changes and endorsements.

  • Collaborate with team members to resolve customer issues and ensure a seamless customer experience.

Job description

At The Montgomery Agency, we value our employees and strive to build a friendly, casual, and fun work atmosphere that helps create long-lasting employment relationships. Join a team of great well-adjusted socially mature co-workers to engage and help you be at your daily best. Team members are always willing to help out in a positive way when you need it. Management philosophy is have fun while getting it done; where you will have a variety of experiences and responsibilities to be challenged daily with the trust and freedom to perform your role.

Right now, we are looking for a candidate to join our team of insurance professionals to service our customers by helping them protect their homes, cars, and lives. Your role will involve responding to client inquiries, resolving issues, and providing expert guidance on insurance policies and claims procedures. NO SALES, this is a customer service role. Apply now!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Paid Holidays

Evenings Off

Mon-Fri Schedule

Team Lunches

Bonus

Opportunity to work from home

Work equipment supplied

Licensed Preferred willing to train

License Education Paid

Casual office atmosphere

Career Growth Opportunities


Responsibilities
  • Provide exceptional customer service to our policyholders, addressing their inquiries and requests promptly and accurately.
  • Assist clients in understanding their insurance policies, explaining coverage details, and answering any questions they may have.
  • Process policy changes and endorsements with attention to detail and accuracy.
  • Collaborate with other team members to resolve customer issues and ensure a seamless customer experience.
  • Build and maintain relationships with our policyholders, demonstrating empathy, patience, and professionalism at all times.
  • Assist in customer claims processing and resolution.

Requirements
  • Licensed Agent: Must have a valid insurance license in Michigan.
  • Customer Service Skills: Excellent communication and customer service skills to effectively assist and support customers.
  • Attention to Detail: Strong attention to detail to ensure accuracy in policy management and customer assistance.
  • Problem-Solving: Ability to effectively identify and resolve customer issues and concerns.
  • Team Player: Ability to collaborate with other team members and work together to achieve common goals.
  • Professionalism: Maintain a professional and positive demeanor at all times, representing Montgomery Agency in a positive light.

Closing Statement

Everything we do at our agency is driven by a shared purpose to protect our customers from life's uncertainties so they can live happier lives knowing they are financially protected. Our daily goal is to provide excellent service and the right coverage. We perform our duties in a professional casual office atmosphere with an understanding that we need to enjoy life and do our best to responsibly guide or customers by combining knowledge and compassion with insurance products for their protection.