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Life Insurance Customer Service Jobs in Michigan

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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All JobsLife Insurance Customer Service JobsLife Insurance Customer Service Jobs in Michigan

Life Insurance Customer Service information

See Michigan salary details

$8

$16

$23

How much do life insurance customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for life insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Life Insurance Customer Service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the Life Insurance Customer Service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a Life Insurance Customer Service job?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the most commonly searched types of Life Insurance Customer Service jobs in Michigan? The most popular types of Life Insurance Customer Service jobs in Michigan are:
What are popular job titles related to Life Insurance Customer Service jobs in Michigan? For Life Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Life Insurance Customer Service jobs in Michigan look for? The top searched job categories for Life Insurance Customer Service jobs in Michigan are:
Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.
Insurance Customer Service

Insurance Customer Service

Lifetime Insurance Services, Inc.

Shelby, MI • On-site

$33K - $50K/yr

Full-time

Re-posted 10 days ago

Job description

Are you interested in a new opportunity? Maybe you're looking for more flexibility, a career with more potential, or simply a new work family that actually has "fun" while they work. (life is too short to be serious all the time)
Maybe it's time for a SWITCH. At Switch Insurance Group (a division of Lifetime Insurance Services), we understand that our employees are essential to the success of our business. As an independent insurance agency, we help consumers find auto, home, and business insurance plans that meet their needs and budget.
We'd love the opportunity to chat with you and explain how our local agency has experienced continuous growth for over a decade. Switch Insurance Group is an independent insurance agency that represents more than a dozen top-rated insurance companies. This gives us the ability to impartially shop the competition to find our client's the best deal.
Our agency is constantly adapting and we are huge advocates for technology. We believe in working smarter, not harder. In addition to owning Switch, our founder also owns a digital marketing and software company. This helps put us light years ahead of the "average" insurance agency.
Ok...you've made it this far. Let's talk about what you'll be doing on a daily basis and the skills you'll need to succeed.
Job Responsibilities:
  • Help consumers find the "right" insurance plan for their needs
  • Provide top-notch, friendly customer service via phone, email, and text
  • Service personal insurance policies
  • Assist clients with policy changes, payments, and general questions
  • Check in with clients at renewal to ensure satisfaction with our agency

What Traits Are We Looking For?
  • Great Communicator: strong communication skills with a friendly, upbeat phone voice
  • Self-Driven: you know how to get the job done and don't need to be micromanaged
  • Work Ethic: you either have it or you don't...at Switch you need to have it
  • Tech Savvy: above-average computer skills or a quick "digital" learner
  • A Pulse: that's just a little test to see if you're still paying attention

Requirements:
  • Insurance license Goals(Property & Casualty)
    • You must have a goal of obtaining your property & casualty insurance license.
  • Experience in sales or insurance is preferred, but not required

Location: Shelby Twp, MI
Compensation: $33,000.00 - $50,000.00 per year
Lifetime Insurance Services, Inc
Lifetime Insurance Services is an independent insurance agency specializing in auto, home, life, and business insurance. We represent multiple companies and we will impartially shop the competition to find our customers the lowest rate without sacrificing coverage.
We are a team made up of professionals who enjoy helping people out and don't take ourselves too seriously. Let's face it....insurance is not the most exciting topic but it's something that everyone needs. We pride ourselves on providing a wealth of knowledge, great customer service and great rates all while having fun!
Company Website:

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