ZipRecruiter

Log In

1

Life Insurance Customer Service Jobs in Michigan

Larsen Life Group

Life Insurance Sales Agent

Detroit, MI · On-site +1

$30K - $160K/yr

S. who say they need life insurance or more of it. The opportunity is now and we need agents to ... A familiarity with CRM platforms is helpful * An ability to build and nurture internal and external ...

Larsen Life Group

Life Insurance Sales Agent

Lansing, MI · On-site +1

$30K - $160K/yr

S. who say they need life insurance or more of it. The opportunity is now and we need agents to ... A familiarity with CRM platforms is helpful * An ability to build and nurture internal and external ...

Larsen Life Group

Life Insurance Sales Agent

Kalamazoo, MI · On-site +1

$30K - $160K/yr

S. who say they need life insurance or more of it. The opportunity is now and we need agents to ... A familiarity with CRM platforms is helpful * An ability to build and nurture internal and external ...

Larsen Life Group

Life Insurance Sales Agent

Flint, MI · On-site +1

$30K - $160K/yr

S. who say they need life insurance or more of it. The opportunity is now and we need agents to ... A familiarity with CRM platforms is helpful * An ability to build and nurture internal and external ...

next page

Showing results 1-20

All JobsLife Insurance Customer Service JobsLife Insurance Customer Service Jobs in Michigan

Life Insurance Customer Service information

See Michigan salary details

$8

$16

$23

How much do life insurance customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for life insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Life Insurance Customer Service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the Life Insurance Customer Service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a Life Insurance Customer Service job?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the most commonly searched types of Life Insurance Customer Service jobs in Michigan? The most popular types of Life Insurance Customer Service jobs in Michigan are:
What are popular job titles related to Life Insurance Customer Service jobs in Michigan? For Life Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Life Insurance Customer Service jobs in Michigan look for? The top searched job categories for Life Insurance Customer Service jobs in Michigan are:
Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Licensed P&C Insurance CSR / Retention Specialist

Phil Klein Insurance

West Bloomfield, MI • On-site

$30K - $40K/yr

Full-time

Re-posted 24 days ago

Job description

Independent Personal Lines Property & Casualty Insurance CSR/Retention Specialist (Licensed)
Job Description
Exciting opportunity in West Bloomfield, Michigan. The Phil Klein Insurance Group is a rapidly growing Independent Insurance Agency specializing in home/auto, life, and business insurance. Presently, we are looking to hire a personal lines-focused P&C licensed client service representative with prior experience in an independent agency setting.
Job Duties:
  • Taking phone calls for existing clients and resolving their issues in a timely manner
  • assisting with "house" new business, re-writing of policies
  • account rounding
  • cross-selling other lines and services
  • Processes applications, cancellations & reinstatements, endorsements and other related work
  • Provides excellent customer care to new and existing clients and support to agents
  • Ensures full client satisfaction by offering options, resolving problems, initiating timely follow-up
  • Maintains close contact with clients to give updates on progress toward resolution of issues or service requests
  • Taking claim information and filing claims with carriers
  • Provides information regarding policies, identifies and prioritizes problems and issues
  • Gathers client information as necessary, then performs research, offers solutions, options and strategies
  • Verifies forms for completeness and accuracy of information and ensures timely completion and submission to carriers
  • Using our Agency Management System regularly to note accounts, update client information, and keep agency organized and running smoothly
  • Working with Agents to help close new and renewal business
  • Performs Annual Renewal Reviews and if needed remarket's the account.Qualifications:

  • All applicants must presently hold an active property & casualty insurance license from the State of Michigan
  • At least 1 year insurance customer service experience with a proven track record of success
  • Must be familiar with common ACORD applications and certificates
  • Ability to understand and analyze personal and commercial lines coverage, forms and policies
  • Proficient in Excel, Word, Outlook, comfortable in a paperless environment and excellent typing
  • Excellent organizational, communication and time management skills
  • Individual must have at least a high school diploma

Attributes:
We are looking for an honest, well spoken and written, punctual, hard-working individual. Applicants should be willing to learn and help improve our growing organization and is looking for long term career potential. Attention to detail and the ability to multi-task are required. Business attire is required.

Apply