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Life Insurance Customer Service Jobs (NOW HIRING)

Patrick A. Carter Insurance Agency, Inc.

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Insurance Customer Service Representative

Lenexa, KS · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

I am looking to add a team member to help me grow my Insurance Agency by assisting our clients with their daily insurance needs. Customer Service and Sales Representatives work to maximize positive ...

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Life Insurance Customer Service information

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How much do life insurance customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for life insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a life insurance customer service?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the typical daily responsibilities for a life insurance customer service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the life insurance customer service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

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What cities are hiring for Life Insurance Customer Service jobs?

Cities with the most Life Insurance Customer Service job openings:

What are the most commonly searched types of Life Insurance Customer Service jobs?

The most popular types of Life Insurance Customer Service jobs are:

What states have the most Life Insurance Customer Service jobs?

States with the most job openings for Life Insurance Customer Service jobs include:

What job categories do people searching Life Insurance Customer Service jobs look for?

The top searched job categories for Life Insurance Customer Service jobs are:

Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Licensed Insurance Customer Service Representative (CSR)

Jennifer Lang Allstate Insurance

Huntington, NY • On-site

$25 - $30/hr

Full-time

PTO

Posted 16 days ago

Job description

Benefits:
  • Paid time off

About the Role:
Jennifer Lang Allstate Insurance in Huntington, NY is looking for a motivated and personable Licensed Insurance Customer Service Representative (CSR) to join our growing team. This is a fantastic opportunity to build meaningful client relationships while representing one of the most trusted names in the insurance industry. If you're passionate about helping people protect what matters most, we want to hear from you!
Responsibilities:
  • Serve as the primary point of contact for existing and prospective policyholders, delivering exceptional customer service
  • Process policy changes, renewals, endorsements, and cancellations accurately and efficiently
  • Respond to inbound calls, emails, and walk-in inquiries regarding coverage, billing, and claims
  • Identify cross-sell and upsell opportunities to support clients with auto, home, life, and commercial insurance needs
  • Assist clients through the claims process, providing guidance and follow-up support
  • Maintain accurate client records and documentation within agency management systems

Requirements:
  • Active New York Property & Casualty (P&C) Insurance License required
  • Prior experience in insurance customer service, sales, or a related field preferred
  • Strong communication and interpersonal skills with a customer-first mindset
  • Proficiency with computers and willingness to learn agency management software
  • Detail-oriented with strong organizational and follow-up skills

About Us:

Jennifer Lang Allstate Insurance is a growing Allstate Exclusive Agency in Huntington, NY, committed to delivering outstanding customer service and personalized insurance solutions. We are building a team of dedicated professionals who take pride in helping customers protect what matters most.
As our agency continues to grow, every team member has the opportunity to make a meaningful impact, contribute new ideas, and grow professionally. We believe in creating a positive, supportive workplace where teamwork, integrity, and exceptional service are the foundation of everything we do.
If you're looking for an opportunity to be part of a growing agency with a strong commitment to both its customers and its employees, we'd love to hear from you.