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How much do life insurance customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for life insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a Life Insurance Customer Service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the Life Insurance Customer Service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What is a Life Insurance Customer Service job?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

More about Life Insurance Customer Service jobs
What cities are hiring for Life Insurance Customer Service jobs? Cities with the most Life Insurance Customer Service job openings:
What are the most commonly searched types of Life Insurance Customer Service jobs? The most popular types of Life Insurance Customer Service jobs are:
What states have the most Life Insurance Customer Service jobs? States with the most job openings for Life Insurance Customer Service jobs include:
What job categories do people searching Life Insurance Customer Service jobs look for? The top searched job categories for Life Insurance Customer Service jobs are:
Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service/Producer

WANG AGENCY INC

Edison, NJ • On-site

$30K - $65K/yr

Full-time

Life, PTO

Posted 13 days ago

Be an early applicant

Job description

An insurance agency that has agency/brokerage relationship with multiple carriers in P&C, life/Health, etc. We specialize in personal insurance such as auto, home, life, as well as commercial insurance


Responsibilities:
Contact new prospects and make appointments with customers to consult on products and services

Provide quote to customers and explain benefit and features

Monitor the customer files and follow up with customers on renewals, billings, feedback, etc.
Review customers' policies and insurance needs and introduce products accordingly
Educate customers on product features, insurance concepts, etc.
Conduct correspondences with customers in different ways

Assist in office administration and marketing
Requirements:
Motivated professionals with people skills, attention to details and listening skills

Ready to learn everyday and eager to help customers in every possible way.
All background welcomed to apply but it would be helpful to have business, finance, accounting, insurance or law experiences
Willing to obtain auto, home, life and health insurance licenses.
We offer:
Base salary

Unlimited commission/bonuses linked to production and performance

Routine training and daily learning providing long term career development in the financial services industry