ZipRecruiter

Log In

1

Life Insurance Customer Service Jobs in Chicago, IL

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance products and policy schedules & forms. * Friendly and professional demeanor.

R.M.A. Agency

Insurance Customer Service Rep

Chicago, IL · On-site

$17 - $24/hr

Located in the heart of Chicago, our office is a place where neighbors help neighbors navigate life's unexpected moments. We are searching for an Insurance Customer Service Representative who wants ...

Kimbrell Agency

Life Insurance Agent

Chicago, IL · Remote

$50K - $100K/yr

Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ... This role does require a Life and Health Insurance License, but don't worry--we'll help you obtain ...

Kimbrell Agency

Life Insurance Agent

Chicago, IL · On-site

$50K - $100K/yr

Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ... This role does require a Life and Health Insurance License, but don't worry-we'll help you obtain ...

next page

Showing results 1-20

All JobsLife Insurance Customer Service JobsLife Insurance Customer Service Jobs in Chicago, IL

Life Insurance Customer Service information

See Chicago, IL salary details

$10

$19

$27

How much do life insurance customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for life insurance customer service in Chicago, IL is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is a life insurance customer service?

A Life Insurance Customer Service job involves assisting policyholders with inquiries about their life insurance policies, such as billing, coverage details, policy changes, and claims processing. Representatives help customers understand their benefits, update personal information, and resolve any issues they may have. They also provide guidance on policy options and ensure a smooth customer experience. Excellent communication, problem-solving, and empathy are essential for this role.

What are the typical daily responsibilities for a life insurance customer service representative?

Daily tasks for a Life Insurance Customer Service representative often include answering client inquiries about policies, processing policy changes or claims, updating customer information in company systems, and handling billing or payment questions. You may also follow up on outstanding documentation requests and collaborate with underwriters, agents, or other departments to resolve complex cases. The role requires balancing multiple tasks efficiently while maintaining a professional, customer-focused approach. This dynamic environment offers valuable experience that can support career growth within life insurance or related financial services fields.

What are the key skills and qualifications needed to thrive in the life insurance customer service position, and why are they important?

To thrive as a Life Insurance Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, policy administration software, and phone/email platforms is often required. Exceptional patience, problem-solving abilities, and empathy set top performers apart. These skills ensure accurate policy handling, excellent customer experiences, and efficient resolution of client issues—critical for building trust in the insurance industry.

What are the most commonly searched types of Life Insurance Customer Service jobs in Chicago, IL?

The most popular types of Life Insurance Customer Service jobs in Chicago, IL are:

What are popular job titles related to Life Insurance Customer Service jobs in Chicago, IL?

For Life Insurance Customer Service jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Life Insurance Customer Service jobs in Chicago, IL look for?

The top searched job categories for Life Insurance Customer Service jobs in Chicago, IL are:

Life Insurance Customer Service jobs near you
Infographic showing various Life Insurance Customer Service job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,276 per year, or $19.4 per hour.

Insurance Customer Service Representative

Jonathan Meeks Agency

Lemont, IL • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago

Job description

At Jonathan Meeks Agency, we are committed to ensuring our clients receive the highest level of service and care. Situated in the picturesque town of Lemont, Illinois, our agency prides itself on a local touch with a global reach. As an Insurance Customer Service Representative, you will be at the heart of our operations, serving as a reliable point of contact for our valued policyholders. Your role will involve assisting clients with inquiries, guiding them through policy details, and ensuring their satisfaction with our services. We foster a positive and inviting environment where your personal growth and professional development are highly valued. If you are passionate about making a meaningful impact in the world of customer service and thrive in a supportive team setting, Jonathan Meeks Agency is the place for you.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Team Lunches

Weekly Production Contests

Yearly Bonus


Responsibilities

Policyholder Assistance: Respond to inquiries from policyholders, ensuring their insurance questions are answered promptly and accurately.

Claims Support: Provide guidance and support in navigating the claims process, ensuring a smooth and efficient experience.

Information Management: Keep thorough records of all interactions with clients, ensuring data is accurate and up-to-date.

Problem Resolution: Address and resolve any client issues or concerns proactively, ensuring client satisfaction.

Continuous Product Knowledge: Stay informed of new insurance products and services to provide up-to-date information to clients.

Feedback Collection: Gather and relay client feedback to the team to improve customer service practices.


Requirements

Education: High school diploma or equivalent required; bachelor's degree preferred.

Experience: Prior customer service experience, especially in insurance, is advantageous.

Licensing: Must be willing to obtain an appropriate insurance license within a specified time frame.

Communication: Exceptional verbal and written communication skills are essential.

Problem-solving: Ability to troubleshoot and resolve client inquiries efficiently.

Tech-savvy: Proficient in using customer service software and related technologies.

Interpersonal Skills: Strong capacity to empathize and build rapport with clients.

Availability: Willingness to work flexible hours, including evenings and weekends if necessary.