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Progressive Insurance Customer Service Jobs in Florida

NAPAA

Insurance Customer Service Representative

Miami, FL · On-site

$14 - $18/hr

Personal Lines CSR The Personal Lines CSR at Del Campo Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns ...

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Progressive Insurance Customer Service information

See Florida salary details

$7

$14

$20

How much do progressive insurance customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for progressive insurance customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Florida?

For Progressive Insurance Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Florida look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Florida are:

What cities in Florida are hiring for Progressive Insurance Customer Service jobs?

Cities in Florida with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Licensed Insurance Customer Service

State Farm Agency - Plantation, FL

Miami, FL

$38K - $52K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 17 days ago

Job description

Job Title: Licensed Insurance Customer Service – State Farm Agent Team Member


Job Summary:
Are you an energetic, licensed insurance professional looking to grow your career in a supportive, customer-focused environment? Join our winning State Farm Agency team as a Licensed Customer Service Representative. In this role, you’ll build lasting relationships with clients, provide excellent service, and help our agency grow. If you thrive in a fast-paced environment and are motivated to succeed, this is your opportunity for a rewarding career with great income potential and advancement opportunities.


What You’ll Do:
• Build and maintain strong customer relationships through value-based conversations
• Provide prompt, accurate, and friendly customer service (policy changes, billing inquiries, claims support, coverage questions)
• Educate clients on Auto, Home, Life, and Health Insurance options using a needs-based approach
• Proactively follow up with customers to ensure satisfaction and retention
• Support the agent with daily office operations and business growth goals


What You’ll Get:

• Base salary plus competitive commission and bonuses
• Paid time off (vacation and personal/sick days)
• Retirement plan with company match
• Group life insurance benefits
• Valuable hands-on experience and career development
• Advancement potential within the agency


What We’re Looking For:
• Active Property & Casualty license (required)
• Active Life & Health license (required)
• Strong communication skills (verbal, written, and listening)
• Excellent interpersonal and customer service skills
• Detail-oriented, organized, and self-motivated
• Ability to problem-solve proactively and work effectively on a team
• Comfortable with technology and able to learn new systems quickly
• Commitment to accuracy and timely completion of tasks
• Must stay current with licensing, continuing education, and industry changes


Why Join Us?
This is more than a service job — it’s a career growth opportunity. You’ll gain valuable insurance industry experience, work in a supportive team environment, and have the potential to advance within the agency.

Apply today to join our team and take the next step in your insurance career!