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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for progressive insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How much do call center reps make at Progressive?

Progressive Insurance customer service representatives typically earn an average hourly wage of around $16 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Does Progressive offer work from home jobs?

Progressive Insurance Customer Service roles can be performed remotely, with many positions offering work-from-home options. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

How much do insurance agents make at Progressive?

Insurance agents at Progressive typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Compensation may also include commissions and bonuses based on policy sales and customer service metrics.

Is it hard to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with strong communication skills and relevant experience tend to have better chances. Familiarity with insurance products and customer service tools can also be beneficial.
More about Progressive Insurance Customer Service jobs
What cities are hiring for Progressive Insurance Customer Service jobs? Cities with the most Progressive Insurance Customer Service job openings:
What states have the most Progressive Insurance Customer Service jobs? States with the most job openings for Progressive Insurance Customer Service jobs include:
What job categories do people searching Progressive Insurance Customer Service jobs look for? The top searched job categories for Progressive Insurance Customer Service jobs are:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

ALLSTATE: Sandoval Insurance & Financial Services Inc.

Walnut, CA

$40K - $100K/yr

Full-time

Posted 26 days ago

Job description

Customer Service Representative (CSR) – Insurance
Supreme Insurance Agency | Allstate | Southern California

This is not a call-center CSR role.
This is a career opportunity with growth, bonuses, and commission potential.
Supreme Insurance Agency is one of the most successful Allstate agencies in Southern California, and we are expanding our service team. We’re looking for a detail-oriented, customer-focused Customer Service Representative who takes pride in helping clients, retaining business, and earning more by doing great work.
Why This Role Is Different
Most customer service roles are hourly with no upside.
 At Supreme Insurance Agency, your performance is rewarded.
✅ Competitive hourly or salary pay
✅ Monthly & quarterly retention bonuses
✅ High commission on policies you write yourself
✅ Supportive, professional, team-first culture
✅ Stable book of business—not constant chaos
✅ Clear path to growth and increased responsibility

If you care about customers and like being rewarded for doing things right, you’ll thrive here.
What You’ll Do
  • Service existing Allstate clients (policy changes, billing, coverage questions)
  • Build strong relationships that drive retention and referrals

  • Identify coverage gaps and write additional policies when appropriate
  • Assist with renewals, endorsements, and account reviews
  • Maintain accurate documentation and compliance standards
  • Deliver a high level of professionalism and care on every interaction
Who We’re Looking For
  • Property & Casualty license preferred (or willingness to obtain quickly)
  • Prior insurance or customer service experience strongly preferred
  • Strong communication and organizational skills
  • Detail-oriented, reliable, and team-focused
  • Comfortable identifying sales opportunities without pressure tactics

  • Someone who values consistency, integrity, and growth
Compensation & Benefits
Competitive pay
Monthly & quarterly retention bonuses
High commission on policies you personally write
Performance incentives and advancement opportunities
Training, support, and long-term career development
About Supreme Insurance Agency
Supreme Insurance Agency is a high-performing Allstate agency built on service, accountability, and results. We believe exceptional customer service is the foundation of long-term success—and we invest in people who take that responsibility seriously.
Ready to Apply?
Apply through Indeed and take the next step in building a meaningful insurance career.
Supreme Insurance Agency
Exceptional service. Real opportunity. Long-term growth.