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Progressive Insurance Customer Service Jobs in California

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be the first point of contact dealing with our ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Chino Hills, CA · On-site

$23 - $26/hr

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be the first point of contact dealing with our ...

Insurance Agency

Be Seen First

Licensed Insurance Customer Service Representative

Corona, CA · On-site

$23 - $26/hr

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be the first point of contact dealing with our ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for progressive insurance customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in California?

For Progressive Insurance Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in California look for?

The top searched job categories for Progressive Insurance Customer Service jobs in California are:

What cities in California are hiring for Progressive Insurance Customer Service jobs?

Cities in California with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Insurance Customer Service Representative

Hovland Insurance & Financial

Chula Vista, CA • On-site

$50K - $75K/yr

Full-time

Medical, Life, PTO

Re-posted 18 days ago

Job description

Welcome to Hovland Insurance Financial, where we believe in building lasting relationships by providing exceptional support to our community here in Chula Vista, California. We're not just an insurance agency; we're a team dedicated to helping people protect what matters most to them. If you're someone who genuinely enjoys connecting with others, solving problems, and making a positive impact, you might be exactly who we're looking for to join us as an Insurance Customer Service Representative. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs and ensuring they feel valued and understood. We foster a supportive work environment where your contributions are recognized and appreciated. Come be a part of a team that's committed to service excellence and making a real difference in people's lives.

Responsibilities

Respond to customer inquiries via phone, email, and in-person with a friendly and professional demeanor.

Assist clients with policy changes, billing questions, and general information about their insurance coverage.

Process policy endorsements, cancellations, and new business applications accurately.

Gather and document customer feedback to identify areas for service improvement.

Collaborate with agents and other team members to ensure a seamless customer experience.

Maintain up-to-date customer records in the agency's CRM system.

Requirements

High school diploma or equivalent required.

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Proficiency in customer relationship management (CRM) software.

Ability to multitask and manage time effectively in a busy office setting.

A positive attitude and genuine desire to help others.

Previous experience in customer service or insurance is a plus.

Benefits
Paid Time Off (PTO)###Health Insurance###Life Insurance###Hands on Training###Mon-Fri Schedule###Birthday Off With Pay###Family Time Prioritized###