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Insurance Customer Service Representative Jobs in California

Insurance Agency

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Licensed Insurance Customer Service Representative

Corona, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Chino Hills, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in California

Insurance Customer Service Representative information

See California salary details

$25.7K

$47.8K

$72K

How much do insurance customer service representative jobs pay per year?

As of Aug 27, 2026, the average yearly pay for insurance customer service representative in California is $47,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $54,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in California?

The most popular types of Insurance Customer Service Representative jobs in California are:

What are popular job titles related to Insurance Customer Service Representative jobs in California?

For Insurance Customer Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in California look for?

The top searched job categories for Insurance Customer Service Representative jobs in California are:

What cities in California are hiring for Insurance Customer Service Representative jobs?

Cities in California with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in CA?

For Insurance Customer Service Representative jobs in CA, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in California as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,775 per year, or $23 per hour.

Licensed Insurance Customer Service Representative

Insurance Agency

Corona, CA • On-site

$23 - $26/hr

Full-time

PTO

Posted 12 days ago

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Job description


Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be the first point of contact dealing with our professional commercial clientele. This will include but not be limited to answering coverage questions, day to day servicing, contacting carriers, handling the renewal process. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Insurance Customer Service Representative responsibilities

  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Handle the entire renewal process and preparing professional proposals of insurance

Insurance Customer Service Representative qualifications

  • High school diploma or GED equivalent needed
  • Previous customer service experience required for this position
  • Knowledge of commercial lines insurance products and policies
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Excellent active listening, interpersonal, and communication skills