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Insurance Customer Service Representative Jobs in California

Farmers Insurance Okason Okey Agency

Be Seen First

Insurance Customer Service Representative

Inglewood, CA · On-site

$22 - $25/hr

Join our growing Farmers Insurance team, where your voice, energy, and dedication to helping others truly make a difference. Were looking for a Customer Service Representative who is friendly, detail ...

StaffMyAgency LLC

Insurance Customer Service

Inglewood, CA · On-site

$65K - $85K/yr

As our Insurance Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in California

Insurance Customer Service Representative information

See California salary details

$25.7K

$47.8K

$72K

How much do insurance customer service representative jobs pay per year?

As of Jul 16, 2026, the average yearly pay for insurance customer service representative in California is $47,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $54,300.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are the most commonly searched types of Insurance Customer Service Representative jobs in California? The most popular types of Insurance Customer Service Representative jobs in California are:
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What job categories do people searching Insurance Customer Service Representative jobs in California look for? The top searched job categories for Insurance Customer Service Representative jobs in California are:
What cities in California are hiring for Insurance Customer Service Representative jobs? Cities in California with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in CA? For Insurance Customer Service Representative jobs in CA, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Insurance Customer Service Representative

Insurance Customer Service Representative

Hoya Insurance Agency Inc

San Gabriel, CA • On-site

$15.50 - $25/hr

Part-time

Retirement

Re-posted 22 days ago

Job description

We are seeking an Insurance Customer Service Representative to become a part of our organization!

The Customer Service Representative is the first point of contact for customers and responsible for resolving issues and requests reported in a timely and professional manner.

Job Description

· Assist with customer inquiries via phone, fax, or email

· Greet customers for will call/pick up

· Enter/create new sales orders from customer purchase orders via phone, fax, or email

· Establish a quality working relationship with a variety of customers

· Follow up with customer inquiries

· Data Entry

· All other duties as assigned

Requirements:

· 1+ year experience in customer support role

· Experience with Microsoft Office and Google Applications

· Good problem-solving skills and proactive in finding solutions

· Strong and professional communications skills – verbal and written

· Ability to handle stressful situations (i.e. customer complaints, lots of paperwork, etc.)

· Strong customer service skills via phone (active listening, tone of voice, word choice)

· Ability to adapt/respond to different types of situations and characters

· Ability to multi-task, prioritize, and manage time effectively

· Good with numbers and data entry

· Detail Oriented

· Bilingual - Spanish and English speaking or Chinese and English speaking

The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

Job Type: Full Time or Part Time

Pay: $14.50 ~ 25.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Communication method(s) used:

  • Email
  • Phone

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

Company's website:

  • www.hoyains.com

Work Remotely:

  • No

Company Description

Bilingual Mandarin and/or Bilingual Spanish Preferred.
Hoya Insurance Agency logo

About Hoya Insurance Agency

Sourced by ZipRecruiter

Hoya Insurance Agency offers insurance solutions for businesses, individuals and families. We serve as a bridge between our carriers and customers, helping our clients find the best policy to suit their needs and guiding them through the claims process if an unfortunate event occurs. We don’t want you to buy just any insurance. We want you to buy the right insurance. The only way we can recommend the insurance that’s right for you, your family, and your business is to learn about you. To find out what’s important to you, what you care about, what you worry about, what you want, and what you need. As an independent broker, we work hard to find the right insurance company to suit your specific needs.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

SAN GABRIEL, CA, US

Social media

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