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Insurance Customer Service Representative Jobs in California

Barry Greenberg Insurance Agency

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Insurance Customer Service Specialist

Thousand Oaks, CA · On-site

$25 - $35/hr

Join our team as an part time Insurance Customer Service representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will serve as a ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in California

Insurance Customer Service Representative information

See California salary details

$25.7K

$47.8K

$72K

How much do insurance customer service representative jobs pay per year?

As of Jul 17, 2026, the average yearly pay for insurance customer service representative in California is $47,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $54,300.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are the most commonly searched types of Insurance Customer Service Representative jobs in California? The most popular types of Insurance Customer Service Representative jobs in California are:
What are popular job titles related to Insurance Customer Service Representative jobs in California? For Insurance Customer Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in California look for? The top searched job categories for Insurance Customer Service Representative jobs in California are:
What cities in California are hiring for Insurance Customer Service Representative jobs? Cities in California with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in CA? For Insurance Customer Service Representative jobs in CA, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Insurance Customer Service Representative - Modesto, CA

Insurance Customer Service Representative - Modesto, CA

Insurance Relief

Modesto, CA • On-site

$19 - $23/hr

Other

Medical, Dental, Vision, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Insurance Customer Service Representative - Modesto, CA


The Company:


Have you thought about a career in the insurance industry? This is a great opportunity to jumpstart your career with a growing insurance agency in Modesto, CA.


We are looking for candidates who are ready to dive into a role and be the main point of contact for the office, while being trained in the ins and outs of the insurance industry. This position is only open to candidates looking to contribute to a thriving culture of success, growth, and achieving big goals! This is your chance to break into the insurance industry and make a real impact!


What’s in it for you?


  • $19.00 - $23.00/hour, depending on experience
  • Full suite of benefits, including medical, dental, and vision
  • Paid time off and paid holidays
  • Monday - Friday work week


Key Preferred Skills:


  • Insurance Knowledge - Experience with personal lines insurance
  • Administrative Experience - 1+ years of professional experience in office administration or clerical support
  • License - A Property & Casualty license is highly valued
  • Technical Skills - Proficiency in Microsoft Office or Insurance agency management systems


The Position:


  • Assist in managing Personal Lines client accounts.
  • Ensure proper documentation for all client interactions and urgent updates.
  • Grow and maintain a diverse portfolio of Personal Lines business.
  • Work strategically with leadership to meet organizational objectives.
  • Manage client claims and billing issues effectively.
  • Offer expert consultation on varied insurance requirements.


Apply Now!


Why Insurance Relief™?

As a business person in the insurance industry, it is an advantage to partner with a staffing expert and ally who understands your unique skills and needs. With vast experience in the insurance arena, Insurance Relief™ works with brokers, carriers and third-party administrators to locate and place the best people for positions ranging from entry-level to senior management. We invest the time to truly understand what you want to accomplish, and then do our best to find meaningful opportunities.

Insurance Relief™ provides ample opportunities for you to put your skills to work so if this position is not quite the fit for you please give us a call to hear about all of the other opportunities we have available.

Apply