ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Fallbrook, CA

S.W.A.N. Insurance

Be Seen First

Customer Service Representative

San Diego, CA · On-site

$65K/yr

Customer Service Representative $65,000 Currently conducting interviews, all applications reviewed ... Send proof of insurance certificates for clients Qualifications: * Property and Casualty Insurance ...

Mr. Appliance

Customer Service Representative

La Jolla, CA · On-site

$20 - $25/hr

We are looking for Customer Service Representatives for our office. Apply today! If you value working with people you actually like, having fun while you work, and protecting your free time, this is ...

U-Haul

Customer Service Representative

San Diego, CA

$17.75 - $18.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Temecula, CA · On-site

$16.90 - $17.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Poway, CA · On-site

$16.90 - $17.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

San Clemente, CA · On-site

$18/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Poway, CA · On-site

$16.90 - $17.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

San Diego, CA · On-site

$17.75 - $18.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Poway, CA · On-site

$16.90 - $17.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Fallbrook, CA

Insurance Customer Service Representative information

See Fallbrook, CA salary details

$27.3K

$50.7K

$76.5K

How much do insurance customer service representative jobs pay per year?

As of Jul 16, 2026, the average yearly pay for insurance customer service representative in Fallbrook, CA is $50,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $57,600.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What job categories do people searching Insurance Customer Service Representative jobs in Fallbrook, CA look for? The top searched job categories for Insurance Customer Service Representative jobs in Fallbrook, CA are:
What cities near Fallbrook, CA are hiring for Insurance Customer Service Representative jobs? Cities near Fallbrook, CA with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you

Licensed- Insurance Customer Service Rep

Garrett Mundell Farmers Insurance

San Clemente, CA • On-site

$60K - $80K/yr

Full-time

Medical, PTO

Posted 15 days ago

Job description

Join a high-performing, nationally ranked insurance agency. The Mundell Insurance Agency is expanding, and we have an opening for a full-time Licensed Customer Service Representative (CSR). If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this could be the career opportunity for you!

Base Salary - $60,000 -$80,000 Based on experience + Bonus Opportunities


Benefits

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Holidays Off

Team Meetings

Licensing Assistance

Base Salary Plus Commissions

Long-Term Career Growth

Bonus Opportunities

Weekends Off

Paid Time Off (PTO)

Breville Espresso / Coffee

Health Insurance Stipend

Health Insurance


Responsibilities
  • Own the renewal and underwriting process by tracking required documents, forms, photos, and signatures through our CRM to ensure nothing falls through the cracks and all carrier deadlines are met.
  • Manage workflows inside our CRM, keeping tasks organized, following up proactively, documenting every interaction, and ensuring each client file moves from start to finish on time.
  • Answer incoming phone calls, texts, and emails quickly, professionally, and with a high level of customer service.
  • Help clients with policy changes, endorsements, billing questions, and coverage requests for home, auto, umbrella, renters, landlord, and commercial insurance.
  • Work directly with insurance carriers and underwriters to resolve underwriting issues, satisfy requirements, and prevent cancellations or non-renewals.
  • Issue Certificates of Insurance (COIs), Evidence of Insurance (EOIs), mortgagee updates, and lender requests.
  • Maintain detailed documentation in our agency management system and follow our service process on every client interaction.
  • Immediately hand off all new sales opportunities to the sales team so every lead receives a fast response.
  • Schedule life insurance appointments for the sales team and gather preliminary client information.
  • Identify cross-sell opportunities while servicing existing clients and create warm introductions for the sales team.
  • Coordinate with escrow officers, lenders, property managers, contractors, and insurance carriers to keep transactions moving and clients informed.
  • Deliver a high level of customer service while building long-term relationships and ensuring every client feels taken care of.

Requirements
  • California Property & Casualty License.
  • Highly detail-oriented. This is the most important requirement for this role. You enjoy keeping projects organized, following processes, and making sure nothing falls through the cracks.
  • Highly organized with excellent time management skills and the ability to manage multiple priorities at once.
  • Self-motivated with a strong work ethic. Takes ownership, follows through, and consistently meets deadlines.
  • Coachable and open to feedback, with a willingness to learn and continuously improve.
  • Positive, high-energy attitude with a professional, compassionate, and personable approach to client service.
  • Team-first mindset. Friendly, dependable, easy to work with, and contributes to a positive office culture.
  • Excellent written, verbal, and active listening communication skills.
  • Comfortable talking with clients over the phone and using technology, with the ability to quickly learn new software and agency processes.
  • Ability to prioritize tasks, stay organized in a fast-paced environment, and consistently follow established workflows.