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Commercial Insurance Customer Service Representative Jobs in California

Insurance Agency

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Licensed Insurance Customer Service Rep. (Property and Casualty)

Chino Hills, CA · On-site

$23 - $27/hr

... to our Commercial insurance clients. If you have previous property and casualty insurance ... Insurance Customer Service Representative responsibilities * Answer incoming call questions about ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Corona, CA · On-site

$23 - $26/hr

You'll be the first point of contact dealing with our professional commercial clientele. This will ... Insurance Customer Service Representative responsibilities * Answer incoming call center questions ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

You'll be the first point of contact dealing with our professional commercial clientele. This will ... Insurance Customer Service Representative responsibilities * Answer incoming call center questions ...

Poms & Associates Insurance Brokers LLC

CSR 2

Fresno, CA · On-site

$51K - $57K/yr

Title: Insurance Customer Service Representative 2 We are seeking a CSR 2 is an experienced service professional responsible for commercial policy servicing, technical insurance support, and ...

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All JobsCommercial Insurance Customer Service Representative JobsCommercial Insurance Customer Service Representative Jobs in California

Commercial Insurance Customer Service Representative information

See California salary details

$23.7K

$53.9K

$75.5K

How much do commercial insurance customer service representative jobs pay per year?

As of Aug 30, 2026, the average yearly pay for commercial insurance customer service representative in California is $53,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $59,700.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

More about Commercial Insurance Customer Service Representative jobs

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For Commercial Insurance Customer Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Commercial Insurance Customer Service Representative jobs in California look for?

The top searched job categories for Commercial Insurance Customer Service Representative jobs in California are:

What are popular job titles related to Commercial Insurance Customer Service Representative jobs in CA?

For Commercial Insurance Customer Service Representative jobs in CA, the most frequently searched job titles are:

Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,924 per year, or $25.9 per hour.

Licensed Insurance Customer Service Rep. (Property and Casualty)

Chino Hills, CA • On-site

Insurance Agency
See more jobs at Insurance Agencyexternal

$23 - $27/hr

Full-time

PTO

Posted 15 days ago

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Job description


Our established dynamic team seeks a licensed enthusiastic individual to provide exceptional customer service to our Commercial insurance clients. If you have previous property and casualty insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

 Insurance Customer Service Representative responsibilities

  • Answer incoming call questions about insurance policies and coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Handle the entire renewal process and preparing professional proposals of insurance

 Insurance Customer Service Representative qualifications

  • High school diploma or GED equivalent needed
  • Previous insurance customer service experience required for this position
  • Knowledge of commercial lines insurance products and policies
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Excellent active listening, interpersonal, and communication skills

Company Description

Well established independent insurance agency focused on superior customer care to new and existing clientele. Our client retention is 99% and spans an average of 20 years.