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Commercial Insurance Csr Jobs in California (NOW HIRING)

Insurance Agency

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Licensed Insurance Customer Service Rep. (Property and Casualty)

Chino Hills, CA · On-site

$23 - $27/hr

... to our Commercial insurance clients. If you have previous property and casualty insurance ... Insurance Customer Service Representative responsibilities * Answer incoming call questions about ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Corona, CA · On-site

$23 - $26/hr

You'll be the first point of contact dealing with our professional commercial clientele. This will ... Insurance Customer Service Representative responsibilities * Answer incoming call center questions ...

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

You'll be the first point of contact dealing with our professional commercial clientele. This will ... Insurance Customer Service Representative responsibilities * Answer incoming call center questions ...

Poms & Associates Insurance Brokers LLC

CSR 2

Fresno, CA · On-site

$51K - $57K/yr

Title: Insurance Customer Service Representative 2 We are seeking a CSR 2 is an experienced service professional responsible for commercial policy servicing, technical insurance support, and ...

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All JobsCommercial Insurance Csr JobsCommercial Insurance Csr Jobs in California

Commercial Insurance Csr information

See California salary details

$23.7K

$53.9K

$75.5K

How much do commercial insurance csr jobs pay per year?

As of Sep 6, 2026, the average yearly pay for commercial insurance csr in California is $53,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $59,700.00 per year, depending on experience, location, and employer.

What is a commercial insurance CSR?

Commercial Insurance Customer Service Representatives (CSRs) are professionals who assist clients with their business insurance policies. They handle tasks such as processing renewals, answering coverage questions, preparing quotes, and maintaining client records. CSRs act as a liaison between the insurance agency and commercial clients to ensure their insurance needs are met efficiently. They play a key role in providing customer support, resolving issues, and ensuring policy compliance.

What are the key skills and qualifications needed to thrive as a commercial insurance CSR?

To thrive as a Commercial Insurance CSR, you need strong knowledge of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant insurance certifications. Familiarity with insurance management systems (like Applied Epic or AMS360) and agency software is typically required. Outstanding communication, attention to detail, and problem-solving skills help CSRs build client trust and efficiently resolve inquiries. These skills and qualities are crucial for ensuring client satisfaction, policy accuracy, and smooth office operations in a competitive insurance environment.

What are some common challenges faced by a commercial insurance CSR, and how can they be managed effectively?

Commercial Insurance CSRs often juggle multiple client accounts with varying coverage needs, which can make managing deadlines and prioritizing tasks challenging. Navigating complex policy details and addressing client questions about coverage or claims can also require strong attention to detail and communication skills. Staying organized with digital tools, proactively communicating with clients and underwriters, and continuous learning about changing insurance products can help CSRs succeed in this dynamic environment.

What is the difference between Commercial Insurance Csr vs Insurance Agent?

AspectCommercial Insurance CsrInsurance Agent
CredentialsLicenses often required, insurance knowledgeLicenses required, sales training
Work EnvironmentOffice-based, customer service focusOffice or field, sales and client interaction
Employer & Industry UsageInsurance companies, brokersInsurance agencies, brokers
Primary RoleCustomer service, policy managementPolicy sales, client acquisition

While both roles involve working within the insurance industry and require licensing, Commercial Insurance CSRs primarily focus on customer service and policy management, whereas Insurance Agents concentrate on selling policies and acquiring new clients. Understanding these differences helps job seekers identify the right career path in insurance.

What are popular job titles related to Commercial Insurance Csr jobs in California?

For Commercial Insurance Csr jobs in California, the most frequently searched job titles are:

What job categories do people searching Commercial Insurance Csr jobs in California look for?

The top searched job categories for Commercial Insurance Csr jobs in California are:

What cities in California are hiring for Commercial Insurance Csr jobs?

Cities in California with the most Commercial Insurance Csr job openings:

Commercial Insurance Csr jobs near you
Infographic showing various Commercial Insurance Csr job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,924 per year, or $25.9 per hour.

Licensed Insurance Customer Service Rep. (Property and Casualty)

Insurance Agency

Chino Hills, CA • On-site

$23 - $27/hr

Full-time

PTO

Posted 22 days ago

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Job description


Our established dynamic team seeks a licensed enthusiastic individual to provide exceptional customer service to our Commercial insurance clients. If you have previous property and casualty insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

 Insurance Customer Service Representative responsibilities

  • Answer incoming call questions about insurance policies and coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Handle the entire renewal process and preparing professional proposals of insurance

 Insurance Customer Service Representative qualifications

  • High school diploma or GED equivalent needed
  • Previous insurance customer service experience required for this position
  • Knowledge of commercial lines insurance products and policies
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Excellent active listening, interpersonal, and communication skills

Company Description

Well established independent insurance agency focused on superior customer care to new and existing clientele. Our client retention is 99% and spans an average of 20 years.