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Progressive Insurance Customer Service Jobs in Iowa

The Misch Group

Personal Lines CSR

Des Moines, IA

$20 - $25/hr

Description We are seeking a dedicated and experienced Personal Lines CSR to join our team in the ... We're a multi-line independent insurance agency with a strong focus on personalized service and ...

Webb Insurance Group

Customer Service

West Des Moines, IA · On-site

$40K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Webb Insurance Group, a growing insurance agency in West Des Moines, Iowa. As a Customer Service Representative, you'll play an integral role in providing exceptional service to our valued ...

Webb Insurance Group

Customer Service

West Des Moines, IA · On-site

$40K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Webb Insurance Group, a growing insurance agency in West Des Moines, Iowa. As a Customer Service Representative, you'll play an integral role in providing exceptional service to our valued ...

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Progressive Insurance Customer Service information

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Iowa?

For Progressive Insurance Customer Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Iowa look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Iowa are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Licensed Insurance Customer Service

Doug Valentine State Farm Agency

Cedar Rapids, IA • On-site

$50K - $65K/yr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Licensed Insurance Customer Service

Location: Cedar Rapids, IA, 52404

Salary: $50000.0 - $65000.0/year

Experience: 0 Year(s)

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role:

1. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position.

Responsibilities:

  • Answer customer inquiries and provide policy information
  • Assist clients with policy changes and updates
  • Process insurance claims and follow up with clients
  • Maintain accurate records of customer interactions

Qualifications:

  • Property and Casualty license (required)
  • Life and Health license (must be able to obtain)
  • Strong communication and interpersonal skills
  • Detail-oriented and able to multitask
  • Previous customer service experience preferred

Benefits:

  • Competitive Salary
  • Bonus based on performance
  • Paid Time Off (personal/sick days and vacation)
  • Parental Leave
  • Health Insurance
  • Dental Insurance
  • 401(k) with Employer Matching
  • Opportunity for advancement

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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