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Insurance Customer Service Representative Jobs in Iowa

Access Dubuque

Customer Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Service Representative Cottingham & Butler/ SISCO 1 Positions ID: 4614341008 Posted On 04 ... Company-paid Term Life/Accidental Death Insurance About SISCO: SISCO was established in 1980 as a ...

The Misch Group

Personal Lines CSR

Des Moines, IA · On-site

$20 - $25/hr

We're a multi-line independent insurance agency with a strong focus on personalized service and ... A minimum of 2 years of experience as an insurance CSR is required, with a preference for ...

LRSolutions

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the ... Process and follow up on insurance coverage change endorsements. * Initiate and monitor renewal ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Iowa

Insurance Customer Service Representative information

See Iowa salary details

$24.4K

$45.5K

$68.6K

How much do insurance customer service representative jobs pay per year?

As of Aug 5, 2026, the average yearly pay for insurance customer service representative in Iowa is $45,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $51,700.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Iowa? For Insurance Customer Service Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Iowa look for? The top searched job categories for Insurance Customer Service Representative jobs in Iowa are:
What cities in Iowa are hiring for Insurance Customer Service Representative jobs? Cities in Iowa with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in IA? For Insurance Customer Service Representative jobs in IA, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Iowa as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,469 per year, or $21.9 per hour.

Insurance Customer Service Representative

Access Dubuque

Dubuque, IA • On-site

$18 - $25/hr

Other

Medical, PTO

Posted 3 days ago

New

Job description

Insurance Customer Service Representative

Express Employment Professionals

1 Positions

ID: 14572231

Posted On 07/23/2026

Job Overview

Express Employment Professionals is seeking candidates for a local insurance agency looking to add a dependable, detail-oriented team member. This position is ideal for someone with strong office and customer service skills who enjoys working with people and providing excellent customer service. Insurance experience is a plus but not required.

Responsibilities

  • Answer incoming phone calls and assist clients with questions

  • Provide excellent customer service in person, over the phone, and through email

  • Process paperwork and maintain accurate client records

  • Assist clients with policy changes and general insurance inquiries

  • Use Microsoft Word, Excel, and other office software to complete daily tasks

  • Resolve customer concerns with professionalism and attention to detail

  • Support daily office operations

Qualifications

  • Previous office, administrative, or customer service experience preferred

  • Strong phone and computer skills

  • Proficiency in Microsoft Word and Excel

  • Excellent organizational and problem-solving skills

  • Ability to learn new software and processes quickly

  • Willingness to obtain:

  • Property & Casualty Insurance License within the first 30 days of employment

  • Life & Health Insurance License within the first 60 days of employment

  • Current insurance license is a plus but not required

Job Details

  • Full-time position

  • Monday-Thursday: 8:00 AM - 5:00 PM

  • Friday: 8:00 AM - 4:30 PM

  • Paid for 40 hours per week

  • $18-$25/hour depending on experience

Primary Contact

1731509386103

Express Employment

Office,

(563)583-1600

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Cosmetology/Massage Therapy/Spa

Customer Service

Insurance

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1011

Job REQ #

14572231

# Positions

1

Start Date

20260723

End Date

20261002

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Express Employment Professionals

About the Company

About Express

On a Mission to Put

a Million People to Work

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.

If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.

For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.

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