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Insurance Customer Service Representative Jobs in Iowa

The Misch Group

Personal Lines CSR

Des Moines, IA

$20 - $25/hr

We're a multi-line independent insurance agency with a strong focus on personalized service and ... A minimum of 2 years of experience as an insurance CSR is required, with a preference for ...

S&S Employment Partners

Be Seen First

Customer Service Rep / CSR

Des Moines, IA · On-site

$40K/yr

Our client seeks multiple Customer Service Reps/CSRs to join their team. These are full-time direct hire opportunities. You will earn a base pay of $40,000, plus commissions. With commissions, you ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Iowa

Insurance Customer Service Representative information

See Iowa salary details

$24.4K

$45.5K

$68.6K

How much do insurance customer service representative jobs pay per year?

As of Jun 26, 2026, the average yearly pay for insurance customer service representative in Iowa is $45,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $51,700.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers prefer candidates with customer service experience or knowledge of insurance software tools.

How much does a 215 license make in Florida?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and employer. Licensing can enhance job prospects and salary potential in the insurance industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In the insurance industry, experienced insurance customer service representatives with advanced certifications or managerial responsibilities can also earn higher wages, especially in large companies or specialized fields.

What does a customer service rep do at an insurance company?

An insurance customer service representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems and communication skills to resolve issues, update records, and ensure customer satisfaction during regular working hours.
What are popular job titles related to Insurance Customer Service Representative jobs in Iowa? For Insurance Customer Service Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Iowa look for? The top searched job categories for Insurance Customer Service Representative jobs in Iowa are:
What cities in Iowa are hiring for Insurance Customer Service Representative jobs? Cities in Iowa with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in IA? For Insurance Customer Service Representative jobs in IA, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you

Insurance Customer Service Representative

First State Bank/Town and Country

Eagle Grove, IA • On-site

$35K - $49K/yr

Other

Retirement, PTO

Posted 5 days ago

Job description

Insurance Customer Service Representative

We are a dynamic growing insurance agency that offers competitive compensation and benefits along with tremendous opportunities for personal and professional growth. The team at Town & Country Insurance is professional, friendly and helpful! We are proud to be recognized as a Trusted Choice agency and have grown to become one of the largest insurance providers in Iowa.

The Role

The Multi-Line Insurance Customer Service Representative is the service link between the insurance agency client and the carriers represented by the agency. Assist agency with prospecting and sales activities. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. Provide current clients and prospects with quality service, assist agency with prospecting and sales activities. Primary functions include customer service agent activities.

Skills:

  • Highly professional with unquestionable integrity and moral character
  • Attention to detail
  • Ability to communicate effectively across a diverse organization and client base
  • Ability to prioritize, be flexible, respond to change environments
  • Strong listener and works well with people
  • Ability to work in a fast-paced environment
  • Service oriented and self motivated
  • Insurance license is required, but you will have the opportunity to obtain once you join the team at Town & Country Insurance.

Perks of joining Town & Country Insurance:

  • Five day work week
  • Competitive pay and benefit package
  • Professional and friendly co-workers
  • Generous paid time off
  • 401(k) matching
  • Wellness reimbursement
  • Explore more reasons to join Town & Country Insurance by visiting our website at www.tcins.com

We look forward to working with you! First State Bank/Town & Country Insurance Agency is an EO Employer - Vets/Disabled Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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