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Insurance Customer Service Representative Jobs in Iowa

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY The Customer Service Representative position is ... Life Insurance (Company paid for employee) * 401K and Employee Stock Ownership Plan (ESOP)

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY The Customer Service Representative position is ... Life Insurance (Company paid for employee) * 401K and Employee Stock Ownership Plan (ESOP)

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY The Customer Service Representative position is ... Life Insurance (Company paid for employee) * 401K and Employee Stock Ownership Plan (ESOP)

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY The Customer Service Representative position is ... Life Insurance (Company paid for employee) * 401K and Employee Stock Ownership Plan (ESOP)

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY The Customer Service Representative position is ... Life Insurance (Company paid for employee) * 401K and Employee Stock Ownership Plan (ESOP)

Availa Bank

Customer Service Representative

Carroll, IA · On-site

$15.25 - $20.75/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY The Customer Service Representative position is ... Life Insurance (Company paid for employee) * 401K and Employee Stock Ownership Plan (ESOP)

U-Haul

Customer Service Representative

Urbandale, IA · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

XPO

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Life and disability insurance * Earn up to 13 days PTO your first year * 9 paid company holidays ... Customer Service Representatives are required to: * Walk and/or stand for extended periods on a ...

XPO Logistics

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Life and disability insurance * Earn up to 13 days PTO your first year * 9 paid company holidays ... Customer Service Representatives are required to: * Walk and/or stand for extended periods on a ...

U-Haul

Customer Service Representative

Coralville, IA · On-site

$14.50 - $19.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

West Des Moines, IA

$15.75 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Coralville, IA · On-site

$14.50 - $19.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Coralville, IA · On-site

$14.50 - $19.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Iowa

Insurance Customer Service Representative information

See Iowa salary details

$24.4K

$45.5K

$68.6K

How much do insurance customer service representative jobs pay per year?

As of Jun 26, 2026, the average yearly pay for insurance customer service representative in Iowa is $45,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $51,700.00 per year, depending on experience, location, and employer.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers prefer candidates with customer service experience or knowledge of insurance software tools.

How much does a 215 license make in Florida?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and employer. Licensing can enhance job prospects and salary potential in the insurance industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In the insurance industry, experienced insurance customer service representatives with advanced certifications or managerial responsibilities can also earn higher wages, especially in large companies or specialized fields.

What does a customer service rep do at an insurance company?

An insurance customer service representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems and communication skills to resolve issues, update records, and ensure customer satisfaction during regular working hours.
What are popular job titles related to Insurance Customer Service Representative jobs in Iowa? For Insurance Customer Service Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Iowa look for? The top searched job categories for Insurance Customer Service Representative jobs in Iowa are:
What cities in Iowa are hiring for Insurance Customer Service Representative jobs? Cities in Iowa with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in IA? For Insurance Customer Service Representative jobs in IA, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Availa Bank

Carroll, IA • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description


Availa Bank
Description:

EEO Employer


Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success.


This is not a remote position.


CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY

The Customer Service Representative position is responsible for assisting customers with requests for bank services via phone, chat, and/or email. This position will handle basic inquiry calls, along with completing research for customers with internet and telephone banking issues. The Customer Service Representative will also handle a variety of daily tasks supporting processing and online banking functions.


BENEFITS

Availa Bank offers a rich selection of benefits you can personalize to support you and your family’s needs. Benefits may include:

  • Medical, Dental & Vision Plans
  • Option for Health Savings Account (HSA)
  • Life Insurance (Company paid for employee)
  • 401K and Employee Stock Ownership Plan (ESOP)
  • Company Paid Short & Long Term Disability Insurance
  • Flexible Spending Account (FSA) & Dependent Care
  • Eligibility for Tuition Assistance and Discounts
  • Employee Assistance Program (EAP)


CUSTOMER SERVICE REPRESENTATIVE ESSENTIAL DUTIES AND ACCOUNTABILITIES

  1. Provides courteous and timely service to all customer needs from a variety of sources
  2. Assist customers with routine account-related requests such as answering questions concerning accounts, statements, online banking features, and other customer needs as they arise 
  3. Direct requests and/or callers to the appropriate staff or department throughout the bank
  4. Cross-sell bank products and services to current and potential customers
  5. Assist with processing functions such as creating new online banking letters, address changes in bill pay and online banking, verifying and reporting account balances, and completing Checkback processes
  6. Respond to customer requests via email, telephone, and/or chat


Requirements:

CUSTOMER SERVICE REPRESENTATIVE ROLE QUALIFICATIONS:

Education

  • High school diploma or equivalent required

Experience

  • Accounting or banking experience encouraged

Other Skills and Abilities

  • Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required  
  • Exceptional oral, written, and interpersonal communication skills 
  • with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence 
  • Must be able to multi-task in a fast-paced environment
  • Maintain a complete understanding of regulatory and compliance policies and procedures
  • Exhibit patience; remain personable and provide a positive experience
  • Demonstrate a level of knowledge and skills equivalent to a Universal Banker I
  • Must be able to work flexible hours and shifts

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