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Progressive Insurance Customer Service Jobs in Iowa

American Family Insurance - Tadd Moorman Agency

Be Seen First

Customer Service Representative CSR

Jesup, IA · On-site

$15 - $17/hr

  • Retirement

  • PTO

Join the Tadd Moorman Agency - American Family Insurance Agency team in Jesup, IA! As a customer service representative, you will be responsible for answering questions and discussing product ...

New

American Family Insurance - Tadd Moorman Agency

Be Seen First

Customer Service Representative CSR

Jesup, IA · On-site

$15 - $17/hr

  • Retirement

  • PTO

Join the Tadd Moorman Agency - American Family Insurance Agency team in Jesup, IA! As a customer service representative, you will be responsible for answering questions and discussing product ...

New

Belcan

Customer Service

Cedar Rapids, IA · On-site

$21.09/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits offered may include health care, dental, vision, life insurance; 401(k); education ... Customer Service Orientation - Generally applies fundamental service techniques and adheres to ...

HyVee

Customer Service

Sheldon, IA

$13.75 - $18.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

Belcan

Customer Service

Cedar Rapids, IA

$21.09/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits offered may include health care, dental, vision, life insurance; 401(k); education ... Customer Service Orientation - Generally applies fundamental service techniques and adheres to ...

Hy-Vee, Inc.

Customer Service

Ottumwa, IA · On-site

$15 - $20.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

HyVee

Customer Service

Johnston, IA · On-site

$15 - $20.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

Hy-Vee, Inc.

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

Hy-Vee, Inc.

Customer Service

Sioux City, IA · On-site

$15.75 - $21.50/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

HyVee

Customer Service

Newton, IA

$14.75 - $20/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

Hy-Vee Food Stores

Customer Service

Ottumwa, IA · On-site

$15 - $20.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

New

Hy-Vee Food Stores

Customer Service

Grimes, IA · On-site

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

Hy-Vee Food Stores

Customer Service

Johnston, IA · On-site

$15 - $20.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

Hy-Vee, Inc.

Customer Service

Sheldon, IA · On-site

$13.75 - $18.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

HyVee

Customer Service

Grimes, IA

$15.75 - $21.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... insured mail * Process Western Union orders and send faxes for customers * Sell money orders and ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Iowa

Progressive Insurance Customer Service information

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Iowa?

For Progressive Insurance Customer Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Iowa look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Iowa are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Mortgage Customer Service Representative-Insurance

Iowa Bankers Mortgage Corporation

Johnston, IA • On-site

$15 - $20.50/hr

Full-time

Posted 29 days ago

Job description

Description

The Mortgage Customer Service Representative assists in the Escrow area by performing the following duties.

  • Review and update escrow and non-escrow Hazard information to agree with insurance documents in the Insurance Workflow Queue. 
  • Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner.
  • Receives payment of insurance premiums from escrow accounts.
  • Review insurance losses according to investor guidelines for endorsement or loss account set-up.
  • Performs various clerical duties, including the filing and correspondence in the appropriate loan files.
  •  Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.



Requirements

Required Education: High school diploma or general education degree (GED)

Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience.

Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience.

Required Skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.


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