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Progressive Insurance Customer Service Jobs in Michigan

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Michigan

Progressive Insurance Customer Service information

See Michigan salary details

$8

$16

$23

How much do progressive insurance customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for progressive insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Michigan?

For Progressive Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Michigan look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Progressive Insurance Customer Service jobs?

Cities in Michigan with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Insurance Customer Service

Montgomery Agency

Rochester Hills, MI • On-site

$45K - $60K/yr

Full-time

PTO

Posted 18 days ago

Key responsibilities

  • Respond to client inquiries, resolve issues, and provide guidance on insurance policies and claims procedures.

  • Assist clients in understanding their insurance coverage, explain policy details, and process policy changes and endorsements.

  • Collaborate with team members to resolve customer issues and ensure a seamless customer experience.

Job description

At The Montgomery Agency, we value our employees and strive to build a friendly, casual, and fun work atmosphere that helps create long-lasting employment relationships. Join a team of great well-adjusted socially mature co-workers to engage and help you be at your daily best. Team members are always willing to help out in a positive way when you need it. Management philosophy is have fun while getting it done; where you will have a variety of experiences and responsibilities to be challenged daily with the trust and freedom to perform your role.

Right now, we are looking for a candidate to join our team of insurance professionals to service our customers by helping them protect their homes, cars, and lives. Your role will involve responding to client inquiries, resolving issues, and providing expert guidance on insurance policies and claims procedures. NO SALES, this is a customer service role. Apply now!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Paid Holidays

Evenings Off

Mon-Fri Schedule

Team Lunches

Bonus

Opportunity to work from home

Work equipment supplied

Licensed Preferred willing to train

License Education Paid

Casual office atmosphere

Career Growth Opportunities


Responsibilities
  • Provide exceptional customer service to our policyholders, addressing their inquiries and requests promptly and accurately.
  • Assist clients in understanding their insurance policies, explaining coverage details, and answering any questions they may have.
  • Process policy changes and endorsements with attention to detail and accuracy.
  • Collaborate with other team members to resolve customer issues and ensure a seamless customer experience.
  • Build and maintain relationships with our policyholders, demonstrating empathy, patience, and professionalism at all times.
  • Assist in customer claims processing and resolution.

Requirements
  • Licensed Agent: Must have a valid insurance license in Michigan.
  • Customer Service Skills: Excellent communication and customer service skills to effectively assist and support customers.
  • Attention to Detail: Strong attention to detail to ensure accuracy in policy management and customer assistance.
  • Problem-Solving: Ability to effectively identify and resolve customer issues and concerns.
  • Team Player: Ability to collaborate with other team members and work together to achieve common goals.
  • Professionalism: Maintain a professional and positive demeanor at all times, representing Montgomery Agency in a positive light.

Closing Statement

Everything we do at our agency is driven by a shared purpose to protect our customers from life's uncertainties so they can live happier lives knowing they are financially protected. Our daily goal is to provide excellent service and the right coverage. We perform our duties in a professional casual office atmosphere with an understanding that we need to enjoy life and do our best to responsibly guide or customers by combining knowledge and compassion with insurance products for their protection.