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Progressive Insurance Customer Service Jobs in Michigan

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Michigan

Progressive Insurance Customer Service information

See Michigan salary details

$8

$16

$23

How much do progressive insurance customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for progressive insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How much do call center reps make at Progressive?

Progressive Insurance customer service representatives typically earn an average hourly wage of around $16 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Does Progressive offer work from home jobs?

Progressive Insurance Customer Service roles can be performed remotely, with many positions offering work-from-home options. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

How much do insurance agents make at Progressive?

Insurance agents at Progressive typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Compensation may also include commissions and bonuses based on policy sales and customer service metrics.

Is it hard to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with strong communication skills and relevant experience tend to have better chances. Familiarity with insurance products and customer service tools can also be beneficial.
What are popular job titles related to Progressive Insurance Customer Service jobs in Michigan? For Progressive Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Michigan look for? The top searched job categories for Progressive Insurance Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Progressive Insurance Customer Service jobs? Cities in Michigan with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 44% Full Time, 43% Part Time, and 11% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.
Insurance Customer Service

Insurance Customer Service

Lifetime Insurance Services, Inc.

Shelby, MI

$37K - $51K/yr

Other

Posted 15 days ago

Job description

Switch Insurance Group Opportunity

Are you interested in a new opportunity? Maybe you're looking for more flexibility, a career with more potential, or simply a new work family that actually has "fun" while they work. (life is too short to be serious all the time)

Maybe it's time for a SWITCH. At Switch Insurance Group (a division of Lifetime Insurance Services), we understand that our employees are essential to the success of our business. As an independent insurance agency, we help consumers find auto, home, and business insurance plans that meet their needs and budget.

Our agency is constantly adapting and we are huge advocates for technology. We believe in working smarter, not harder. In addition to owning Switch, our founder also owns a digital marketing and software company. This helps put us light years ahead of the "average" insurance agency.

Ok...you've made it this far. Let's talk about what you'll be doing on a daily basis and the skills you'll need to succeed.

Job Responsibilities
  • Help consumers find the "right" insurance plan for their needs
  • Provide top-notch, friendly customer service via phone, email, and text
  • Service personal insurance policies
  • Assist clients with policy changes, payments, and general questions
  • Check in with clients at renewal to ensure satisfaction with our agency
What Traits Are We Looking For?
  • Great Communicator: strong communication skills with a friendly, upbeat phone voice
  • Self-Driven: you know how to get the job done and don't need to be micromanaged
  • Work Ethic: you either have it or you don't...at Switch you need to have it
  • Tech Savvy: above-average computer skills or a quick "digital" learner
  • A Pulse: that's just a little test to see if you're still paying attention
Requirements
  • Insurance license Goals (Property & Casualty): You must have a goal of obtaining your property & casualty insurance license.
  • Experience in sales or insurance is preferred, but not required

Location: Shelby Twp, MI

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