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Progressive Insurance Customer Service Jobs in Michigan

Customer Service

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Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

... progress to Loss Mitigation, Bankruptcy, or Foreclosure. The ideal candidate has experience in ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

... progress to Loss Mitigation, Bankruptcy, or Foreclosure. The ideal candidate has experience in ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Michigan?

For Progressive Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Michigan look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Progressive Insurance Customer Service jobs?

Cities in Michigan with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Personal Lines Insurance Customer Service Representative

BGM Insurance Agency, Inc

Flint, MI • On-site

$38K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Fulfill Your Career Ambitions as a Personal Lines Insurance Customer Service Representative at BGM Insurance.

Discover a rewarding career at BGM Insurance, a privately owned, family-run business committed to providing exceptional insurance services. Our our salaried employees enjoy a consistent schedule (Monday - Friday, 9am - 5pm). Embracing a business casual dress code, our office cultivates a professional yet fun environment. At BGM, we celebrate life's milestones with our employees, from birthdays and weddings to welcoming new babies. Regular office potlucks and cookouts further enhance our sense of community and camaraderie.

As an Entry Level Personal Lines Insurance Customer Service Representative, you'll play a crucial role in providing top-notch service to our valued clients. This entry-level position offers a fantastic opportunity to learn the ins and outs of the insurance industry, with a focus on personal lines. Join a team that values collaboration, professionalism, and a supportive work atmosphere.

Become a part of our BGM family, where our office is more than just a workplace—it's a community. Our employees love the family-like atmosphere, the diverse interactions with clients, and the support we offer each other. Join us if you want a career where you're not just hired but provided with the tools to succeed. At BGM, we take pride in our workplace, and we believe you will too. We aim to retire our employees, not just hire them, and with the right attitude, we are committed to providing the resources you need for success.

Responsibilities
  • Nurture strong customer relationships and aim to increase client retention and product loyalty.
  • Conduct follow-up discussions with clients to ensure their contentment while progressing towards sales closure.
  • Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
  • Issue Insurance Documentation (COI, ID cards, etc.)
  • Answering incoming phone calls and scheduling appointments.
  • Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.
  • Shop renewals based on client updates and plans and current market conditions.
Requirements
  • Property and Casualty License required. A license is not required to apply. We will pay 100% for licensing.
  • We are seeking individuals with a naturally outgoing and personable demeanor, capable of building positive relationships with clients and contributing to a warm and welcoming office atmosphere.
  • Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
  • Handle various client interactions, policy inquiries, and administrative duties concurrently, without compromising the quality of service.
  • Act as a dedicated team player, fostering collaboration and supporting colleagues in delivering excellent service to clients.
  • Set ambitious renewal and service goals, continuously striving to exceed performance targets and deliver exceptional results to clients.
  • Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Disability Insurance###Mon-Fri Schedule###Retirement Plan###Evenings Off###Bonus Opportunities###Licensing Assistance###Work-Life Balance###Weekends Off###Holidays Off###Paid Holidays###401k Plan###Professional Development###Advancement Opportunities###Mentorship###Continuing Education Opportunities###Ongoing Training Seminars###Hands on Training###Professional Work Environment###Team Building Activities###Retirement Benefits###Paid Parking###Equipment Provided###Office Snacks and Coffee###Optional Profit Sharing Program###