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Progressive Insurance Customer Service Jobs in Michigan

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

... vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply. Please note that this is an ...

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

... vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply. Please note that this is an ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Michigan

Progressive Insurance Customer Service information

See Michigan salary details

$8

$16

$23

How much do progressive insurance customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for progressive insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How much do call center reps make at Progressive?

Progressive Insurance customer service representatives typically earn an average hourly wage of around $16 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Does Progressive offer work from home jobs?

Progressive Insurance Customer Service roles can be performed remotely, with many positions offering work-from-home options. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

How much do insurance agents make at Progressive?

Insurance agents at Progressive typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Compensation may also include commissions and bonuses based on policy sales and customer service metrics.

Is it hard to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with strong communication skills and relevant experience tend to have better chances. Familiarity with insurance products and customer service tools can also be beneficial.
What are popular job titles related to Progressive Insurance Customer Service jobs in Michigan? For Progressive Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Michigan look for? The top searched job categories for Progressive Insurance Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Progressive Insurance Customer Service jobs? Cities in Michigan with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 44% Full Time, 43% Part Time, and 11% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.
Insurance customer service and sales

Insurance customer service and sales

Farmers Insurance

Saint Joseph, MI • On-site

Full-time

Retirement

Posted 21 days ago

Farmers Insurance rating

7.8

Company rating: 7.8 out of 10

Based on 307 frontline employees who took The Breakroom Quiz

166th of 261 rated insurance

Job description

Company Description

Farmers Insurance Group of Companies is one of the nation's largest insurance companies and provides a wide range of insurance and financial services products. We are experiencing rapid growth in Michigan and are looking to add the best of the best onto our team to help us grow further. Our comprehensive training program is ranked as the best corporate training program in the industry and the 4th overall in the world, as named by Training Magazine. In fact, the Farmers training program and Farmers University have been inducted into the prestigious Training 125 Hall of Fame in February of 2014. The District Office of Deborah Hoffman is ranked as the #1 District Office in the state, #1 in the territory, #1 in the eastern zone, and #5 in the entire country out of 366 District Offices! Do you like to WIN and want to be part of a President's Council Award winning team? Apply today!

Job Description

Key Job Duties:

The primary responsibility of the position is to drive and grow new business revenue. You'll manage client relationships to ensure that your clients' needs and requirements are met. This will require you to serve as their advocate within Farmers to provide them with a comprehensive portfolio of solutions and options. Other exciting and fulfilling responsibilities include:

  • Contact customers to sell multiple types of insurance policies
  • Use our proven marketing systems to develop a long term source of prospects
  • Determining clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments
  • Make a difference in people's lives with information about coverage and help customers when disaster strikes
  • Enhancing agency reputation by accepting ownership for accomplishing
  • Insure clients receive superior customer service
  • Stay current on all products and services offered by Farmers as well as industry regulations and news
  • Be a strong presence in the community by supporting local schools, youth programs, sports teams, charity organizations and more

Perks We Offer:

We understand that excellent representatives need excellent rewards, so our company is proud to offer the following benefits and perks:

  • Financial support program that promotes stability and security while you are growing your career
  • Flexible training program that is complimentary to your current work and/or personal schedule
  • Work/life balance that allows you to enjoy the things you love doing most while making a positive impact in the community.
  • Retirement plan options
  • Career security and stability - our company has been flourishing for over 85 years
  • Initial and ongoing training and support - our company offers a top rated and award winning training program that addresses the personal growth needs in different stages of your career
  • Exciting bonuses, awards/recognition, and trips
Qualifications

Knowledge, Skills & Abilities:

  • Sales, account management, business development, and/or marketing experience
  • Experience in owning or managing a business
  • Strong track record of growing revenue and increasing the bottom line
  • Goal-oriented, and thrives in a reward-based atmosphere.
  • Excellent written and verbal communications, as well as positive interpersonal skills
  • Optimistic attitude demonstrating positivity, enthusiasm, self-motivation, and exceptional work ethic. 
  • Organizational and time management skills 

Requirements:

  • Ability to submit to and pass a motor vehicle, financial/credit, and criminal background check
  • Has reliable transportation and a valid driver's license
  • Conducts themselves with the utmost professionalism and represents the company in a positive light
  • Ethical in dealings with clients, co-workers, and members of the community.
  • Have or willing to get both property/casual and life/accident/health insurance licenses
Additional Information

At this time, we are only considering local candidates who currently reside in Michigan. If you are living out of state but are planning on relocating, please contact a local Farmers Insurance District Office in your state to begin the selection/interview process.All information will be kept confidential according to EEO guidelines.

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