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Progressive Insurance Customer Service Jobs in Michigan

The Jonus Group

Personal Lines CSR

Livonia, MI

$40K - $45K/yr

Customer Service Representative (CSR) / Licensed Insurance CSR Job Summary Seeking a motivated and customer-focused individual to join a team as a Customer Service Representative (CSR) with Sales ...

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Progressive Insurance Customer Service information

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$8

$16

$23

How much do progressive insurance customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for progressive insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How much do call center reps make at Progressive?

Progressive Insurance customer service representatives typically earn an average hourly wage of around $16 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Does Progressive offer work from home jobs?

Progressive Insurance Customer Service roles can be performed remotely, with many positions offering work-from-home options. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

How much do insurance agents make at Progressive?

Insurance agents at Progressive typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Compensation may also include commissions and bonuses based on policy sales and customer service metrics.

Is it hard to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with strong communication skills and relevant experience tend to have better chances. Familiarity with insurance products and customer service tools can also be beneficial.
What are popular job titles related to Progressive Insurance Customer Service jobs in Michigan? For Progressive Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Michigan look for? The top searched job categories for Progressive Insurance Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Progressive Insurance Customer Service jobs? Cities in Michigan with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 44% Full Time, 43% Part Time, and 11% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Strunk Agency - Farm Bureau Insurance

Marysville, MI • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

Job description

Benefits:
  • Life insurance
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Position Overview:
As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities:
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment