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Progressive Insurance Customer Service Jobs in Michigan

Customer Service

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Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

... progress to Loss Mitigation, Bankruptcy, or Foreclosure. The ideal candidate has experience in ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Customer Service

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Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

... progress to Loss Mitigation, Bankruptcy, or Foreclosure. The ideal candidate has experience in ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

Randstad

INSURANCE CUSTOMER SUPPORT

Howell, MI · Hybrid

$21.50/hr

INSURANCE SERVICE REP - HYBRID IN HOWELL, MI A nationally industry-leading Property & Casualty ... In this role, you will be responsible for managing customer contact and for providing timely ...

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Progressive Insurance Customer Service information

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$8

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for progressive insurance customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Michigan?

For Progressive Insurance Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Michigan look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Progressive Insurance Customer Service jobs?

Cities in Michigan with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Licensed Insurance Customer Service Rep

State Farm - Jeff Blum Agency

Linden, MI • On-site

$34K - $38K/yr

Full-time

PTO

Re-posted yesterday

Job description

Our office is quickly growing and we are in need of an exceptional insurance industry Customer Service Representative! The position offered is for either full or part time. Our customer service representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Linden insurance agency today!

Experienced, Licensed Customer Service Reps can expect to earn $34,000-36,000 in salary PLUS commission and bonus opportunities.

Apply for the position today by completing the form and completing the assessment.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Holidays

Base Salary plus commissions and bonuses

Paid Time Off (PTO)

Possible Hiring Bonus

Paid Volunteer Days

Hands On Training

Office Snacks & Coffee

Work from home possibility based on experience

Work from home a possibility after initiial training

Career Growth Opportunities

Hands on Training


Responsibilities
  • Answer incoming phone calls promptly.
  • Process customer policy change requests.
  • Verify contact information and update where necessary.
  • Handle billing inquiries and process payments
  • Schedule appointments for sales staff to meet prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements
  • Property & Casualty license is required.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • Works well with other employees and is a team player with a positive attitude.