ZipRecruiter

Log In

1

Customer Service Insurance Jobs in Michigan (NOW HIRING)

Customer Service

Be Seen First

Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

Customer Service

Be Seen First

Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

T

Be Seen First

Customer Service

Muskegon, MI · On-site

$18/hr

We are looking for a friendly, dependable, and detail-oriented Customer Service & Insurance Support Specialist to join our insurance agency team. This role is focused on helping customers, answering ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

next page

Showing results 1-20

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Michigan

Customer Service Insurance information

See Michigan salary details

$8

$16

$23

How much do customer service insurance jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service insurance in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Michigan?

The most popular types of Customer Service Insurance jobs in Michigan are:

What are popular job titles related to Customer Service Insurance jobs in Michigan?

For Customer Service Insurance jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Michigan look for?

The top searched job categories for Customer Service Insurance jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Insurance jobs?

Cities in Michigan with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Insurance Inside Sales

Stevensville, MI • On-site

Harbor Shores Insurance & Financial
See more jobs at Harbor Shores Insurance & Financialexternal

Full-time

Dental, Vision, PTO

Re-posted 16 days ago

Job description

MUST HAVE ACTIVE PROPERTY & CASUALTY INSURANCE LICENSE TO APPLY (Any state qualifies)

Are you someone who loves helping people but also enjoys earning commission for doing it well?

Do you believe customer service and sales can (and should) work together?

Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.

This is not a cold-calling role.

This is not high-pressure selling.

This is a professional role where you:

  • Serve
  • Educate
  • Protect
  • And grow revenue naturally through conversations

Full Benefits 100% Employer Paid

We invest in our people long term.

You focus on growth we handle the coverage.

Compensation

  • Base salary + commission (W2)
  • Bonuses for cross-sell and retention performance
  • Additional promotions and incentives
  • Realistic earning potential: $50,000$75,000+
  • Long-term growth into senior service or sales roles

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Dental (100% employer paid)

Vision (100% employer paid)

Paid Holidays


Responsibilities

What This Role Actually Does

You will be the first voice many customers hear when they call our agency.

Daily responsibilities include:

  • Answer inbound service calls (billing, claims, policy changes)
  • Review coverages and explain them clearly
  • Identify gaps and cross-sell opportunities
  • Transition service calls into sales conversations naturally
  • Conduct customer policy reviews
  • Follow up on renewal increases and rate questions
  • Support retention by delivering world-class experiences
  • Meet daily revenue and activity expectations

Every role in our agency is revenue-generating including this one.

What Success Looks Like Here

You will learn to:

  • Turn a billing question into a coverage review
  • Turn a policy change into a bundling opportunity
  • Turn a rate concern into a value conversation
  • Turn a simple interaction into long-term loyalty

We will teach you:

  • A proven sales & service process
  • How to explain discounts clearly and confidently
  • How to protect customers the right way
  • How to increase retention while increasing revenue

You are not just answering phones. You are protecting families and strengthening relationships.


Requirements

Who This Role Is For

Youll thrive here if you:

  • Enjoy talking to people
  • Have a calm, confident phone presence
  • Are coachable and growth-minded
  • Want a career, not just a job
  • Take feedback well
  • Want stable income with upside
  • Believe in doing whats right for the customer
  • Insurance experience is required but we also train.

Michigan Property & Casualty license is required