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Customer Service Insurance Jobs in Michigan (NOW HIRING)

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How much do customer service insurance jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service insurance in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Michigan? The most popular types of Customer Service Insurance jobs in Michigan are:
What are popular job titles related to Customer Service Insurance jobs in Michigan? For Customer Service Insurance jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Michigan look for? The top searched job categories for Customer Service Insurance jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Insurance jobs? Cities in Michigan with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Paul Davis of Northwest Michigan

Traverse City, MI

$16.25 - $22.25/hr

Other

Posted 20 days ago

Job description

Project Coordinator/Customer Service Representative

Paul Davis Restoration & Remodeling of Northwest Michigan is a full-service restoration & remodeling contractor, specializing in the mitigation and repair of damaged residential and commercial properties. We provide emergency response mitigation services, followed by total reconstruction of damage caused by water, fire, smoke and wind. We are an independently owned and operated company, part of the Paul Davis franchise system, which is the largest national network of full-service insurance restoration contractors.

We are looking for a part or full-time Project Coordinator/Customer Service Representative to join our Paul Davis Team. The Customer Service Representative will play a very important role in the success of our company. You will often be the first person to talk to a customer that just had a flood or fire at their home and you will provide reassurance to the property owner. A lot of times you may be the last person who talks to the customer when the job has been completed so you will then get to hear how thankful they are for your help.

Your responsibilities would include, but not be limited to:

  • Professionally represent the Paul Davis principles of honesty and integrity at all times.
  • Answer phones in office as needed.
  • Take info from customers on new losses and input all data into the computer.
  • Assist Estimators and Project Managers in office as needed.
  • Maintain constant communication with customer, sub contractors, and project managers daily.
  • Meet on a daily basis with project managers to go over jobs as needed.
  • Inspect larger jobs with project manager so you can meet customer and know what job is.
  • E-mail, scan, or fax necessary documents and update third party administrator (TPA) programs as needed.
  • Assist in securing necessary permits and scheduling inspections.
  • Assist in managing jobs to speedy conclusion.
  • Professionally handle any and all complaints from customers.
  • Assist in scheduling punch list completion, obtaining completion certificate and collecting funds.
  • Maintain and update sub contractor list and documentation on regular basis.
  • Schedule, plan and hold a yearly safety and sub contractor meeting with all sub contractors.
  • Assist Management as needed.

Qualified candidates will have a proven track record in customer service, time management and leadership. Excellent communication, organizational and computer skills are a must.

Email resume & pay requirements to scott.thomas@pauldavis.com

Apply