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Customer Service Insurance Jobs in Michigan (NOW HIRING)

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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Showing results 21-40

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Michigan

Customer Service Insurance information

See Michigan salary details

$8

$16

$23

How much do customer service insurance jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service insurance in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Michigan? The most popular types of Customer Service Insurance jobs in Michigan are:
What are popular job titles related to Customer Service Insurance jobs in Michigan? For Customer Service Insurance jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Michigan look for? The top searched job categories for Customer Service Insurance jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Insurance jobs? Cities in Michigan with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Insurance Customer Service Manager

Allied Insurance Managers Inc.

Rochester Hills, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Description
At Allied Insurance Managers Inc., we empower our team to deliver exceptional insurance and risk management solutions. Since 1987, our independent agency has connected businesses and individuals with comprehensive, cost-effective options by partnering with a wide range of insurance providers. As a Customer Service Manager, you'll play a vital role in leading our customer service department, leveraging your communication skills and problem-solving abilities to enhance client satisfaction and team performance.
In this dynamic role, your expertise will help shape the future of our agency while you enjoy competitive pay, career advancement opportunities, and a supportive work culture. We offer a robust benefits package that includes medical, dental, and vision insurance, disability and life coverage, paid vacation and holidays, and a 401(k) profit-sharing plan. If you're ready to contribute to a thriving team and advance your career in the insurance industry, let's connect and explore this opportunity together.
Responsibilities
$47
Qualifications
• The ideal candidate should possess a bachelor's degree from a college
• Five years of experience in customer service within the commercial insurance industry is preferred, but not required
• Holding a Michigan PC Insurance License is preferred
• Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360).
• Proven ability to build and lead a team

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