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Progressive Insurance Customer Service Jobs in Detroit, MI

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Customer Service

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

... progress to Loss Mitigation, Bankruptcy, or Foreclosure. The ideal candidate has experience in ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Customer Service

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

... progress to Loss Mitigation, Bankruptcy, or Foreclosure. The ideal candidate has experience in ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Company-paid life insurance * 401(k) with employer matching * Paid time off and paid holidays

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Detroit, MI

Progressive Insurance Customer Service information

See Detroit, MI salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for progressive insurance customer service in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.
What are popular job titles related to Progressive Insurance Customer Service jobs in Detroit, MI? For Progressive Insurance Customer Service jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Detroit, MI look for? The top searched job categories for Progressive Insurance Customer Service jobs in Detroit, MI are:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Detroit, MI as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,705 per year, or $18.6 per hour.

Insurance CSR/Producer

Eagle Rock Insurance Agency

Berkley, MI • On-site

$36K - $50K/yr

Full-time

Retirement

Re-posted 8 days ago

Job description

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team!

We pride ourselves on our excellent culture, and we are seeking someone who wants to be a part of that strong team. We are not looking for just any Insurance Customer Service Representative, we are looking for the one that is detail oriented and driven to provide exceptional customer service. As our new Insurance Customer Service Representative, you’ll be joining us to provide our clients with the best policies to cover what matters most to them. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their confidence and business for years to come. If you’re a team player who is ready to join an outstanding team, apply today!

Responsibilities

  • Responding to inquiries, problem solving, and following up to ensure client satisfaction.
  • Fostering strong relationships with clients to maintain client retention.
  • Processing endorsements, submitting new business to carriers, and issuing insurance documentation.
  • Treating each client interaction as an opportunity for education and account rounding.
  • Obtaining and ensuring current and accurate information and document it per agency standards

Requirements

  • Property & Casualty License Required.
  • 2+ years of Insurance Customer Service/Sales experience.
  • Strong computer and technical skills, including Agency Management software.
  • Detail oriented with the ability to prioritize and multitask.
  • A team player who is self motivated and driven to succeed.

Benefits

  • Base Salary + Commission Opportunities
  • Bonus Opportunities
  • Paid Time Off
  • Weekends Off
  • IRA with Employer Match
  • Growth Opportunities
  • Professional Development
  • Continuing Education Support
  • Flexible Hours
  • Full time