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Insurance Customer Service Representative Jobs in Detroit, MI

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

High Favor Insurance

Be Seen First

Customer Service Representative

Royal Oak, MI · On-site

$36K - $40K/yr

Customer Service Rep with happy disposition and good work ethic. We can teach the rest! Must be ... Ability to become licensed insurance agent with commission in addition to salary. Company ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Detroit, MI

Insurance Customer Service Representative information

See Detroit, MI salary details

$24.3K

$45.3K

$68.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 11, 2026, the average yearly pay for insurance customer service representative in Detroit, MI is $45,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $51,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Detroit, MI look for? The top searched job categories for Insurance Customer Service Representative jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Insurance Customer Service Representative jobs? Cities near Detroit, MI with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Detroit, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $45,287 per year, or $21.8 per hour.

Insurance CSR/Producer

Eagle Rock Insurance Agency

Berkley, MI • On-site

$36K - $50K/yr

Full-time

Retirement

Re-posted 8 days ago

Job description

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team!

We pride ourselves on our excellent culture, and we are seeking someone who wants to be a part of that strong team. We are not looking for just any Insurance Customer Service Representative, we are looking for the one that is detail oriented and driven to provide exceptional customer service. As our new Insurance Customer Service Representative, you’ll be joining us to provide our clients with the best policies to cover what matters most to them. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their confidence and business for years to come. If you’re a team player who is ready to join an outstanding team, apply today!

Responsibilities

  • Responding to inquiries, problem solving, and following up to ensure client satisfaction.
  • Fostering strong relationships with clients to maintain client retention.
  • Processing endorsements, submitting new business to carriers, and issuing insurance documentation.
  • Treating each client interaction as an opportunity for education and account rounding.
  • Obtaining and ensuring current and accurate information and document it per agency standards

Requirements

  • Property & Casualty License Required.
  • 2+ years of Insurance Customer Service/Sales experience.
  • Strong computer and technical skills, including Agency Management software.
  • Detail oriented with the ability to prioritize and multitask.
  • A team player who is self motivated and driven to succeed.

Benefits

  • Base Salary + Commission Opportunities
  • Bonus Opportunities
  • Paid Time Off
  • Weekends Off
  • IRA with Employer Match
  • Growth Opportunities
  • Professional Development
  • Continuing Education Support
  • Flexible Hours
  • Full time