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Progressive Insurance Customer Service Jobs in Louisiana

The Cormier Group

Customer Service Agent

Port Allen, LA · On-site

$15 - $20/hr

As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll ...

The Cormier Group

Customer Service Agent

Port Allen, LA · On-site

$40K - $75K/yr

As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll ...

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Progressive Insurance Customer Service information

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Louisiana?

For Progressive Insurance Customer Service jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Louisiana look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Louisiana are:

What cities in Louisiana are hiring for Progressive Insurance Customer Service jobs?

Cities in Louisiana with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Licensed Insurance Customer Service

R K Mehrotra - State Farm Agency

Baton Rouge, LA • On-site

$31K - $43K/yr

Other

Medical, Retirement, PTO

Posted 9 days ago

Job description

Licensed Insurance Customer Service

Our State Farm Agency in Baton Rouge is seeking a professional, licensed, and customer-focused Insurance Customer Service Representative to join our team. If you are passionate about helping clients, enjoy problem-solving, and want to grow your career in Property & Casualty (P&C) insurance, this role is for you.

Qualifications – Must Haves:

  • Active P&C Insurance License
  • Previous experience in an insurance agency or customer service role; State Farm experience preferred.
  • Ability to work on-site in Baton Rouge (not remote)
  • Strong communication, organizational, and customer service skills
  • Detail-oriented, proactive, and motivated to help clients understand insurance options

Responsibilities:

  • Provide excellent customer service via phone and in-person interactions
  • Build and maintain strong client relationships
  • Educate clients on insurance policies, coverage options, claims, billing, and transfers
  • Perform needs-based policy reviews to recommend coverage options
  • Assist the agent with daily office tasks and reporting
  • Ensure timely and accurate follow-up on all client requests
  • Enhance the overall State Farm insurance customer experience

Benefits:

  • Competitive salary plus performance-based bonuses
  • Paid Holidays and Paid Time Off
  • Health Insurance
  • Retirement Plan
  • Professional development and career growth in insurance sales and service

Ideal Candidate:

  • Licensed in P&C insurance
  • Experienced in insurance office operations
  • Excellent written, verbal, and listening communication skills
  • Detail-oriented, organized, and self-motivated
  • Comfortable using insurance software and computer systems
  • Team player who can multitask and work efficiently
  • Committed to continuing education and staying up-to-date on product changes

How to Apply:

If you are a licensed insurance professional ready to advance your career in insurance customer service, submit your resume today. Qualified candidates will be contacted regarding the next steps in the interview process.

Important Notice: This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of the agent must complete all required licensing, training, and onboarding. State Farm agents are independent contractors and hire their own staff.

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