R K Mehrotra State Farm Agency

Licensed Insurance Customer Service

Our State Farm Agency in Baton Rouge is seeking a professional, licensed, and customer-focused Insurance Customer Service Representative to join our team. If you are passionate about helping clients, enjoy problem-solving, and want to grow your career in Property & Casualty (P&C) insurance, this role is for you.

Qualifications – Must Haves:

• Active P&C Insurance License
• Previous experience in an insurance agency or customer service role; State Farm experience preferred.
• Ability to work on-site in Baton Rouge (not remote)
• Strong communication, organizational, and customer service skills
• Detail-oriented, proactive, and motivated to help clients understand insurance options

Responsibilities:

• Provide excellent customer service via phone and in-person interactions
• Build and maintain strong client relationships
• Educate clients on insurance policies, coverage options, claims, billing, and transfers
• Perform needs-based policy reviews to recommend coverage options
• Assist the agent with daily office tasks and reporting
• Ensure timely and accurate follow-up on all client requests
• Enhance the overall State Farm insurance customer experience

Benefits:

• Competitive salary plus performance-based bonuses
• Paid Holidays and Paid Time Off
• Health Insurance
• Retirement Plan
• Professional development and career growth in insurance sales and service

Ideal Candidate:

• Licensed in P&C insurance
• Experienced in insurance office operations
• Excellent written, verbal, and listening communication skills
• Detail-oriented, organized, and self-motivated
• Comfortable using insurance software and computer systems
• Team player who can multitask and work efficiently
• Committed to continuing education and staying up-to-date on product changes

How to Apply:

If you are a licensed insurance professional ready to advance your career in insurance customer service, submit your resume today. Qualified candidates will be contacted regarding the next steps in the interview process.

Important Notice: This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of the agent must complete all required licensing, training, and onboarding. State Farm agents are independent contractors and hire their own staff.