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Insurance Customer Service Representative Jobs in Louisiana

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Insurance Customer Service Representative information

See Louisiana salary details

$22.2K

$41.4K

$62.4K

How much do insurance customer service representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for insurance customer service representative in Louisiana is $41,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $47,000.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Louisiana look for?

The top searched job categories for Insurance Customer Service Representative jobs in Louisiana are:

What cities in Louisiana are hiring for Insurance Customer Service Representative jobs?

Cities in Louisiana with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in LA?

For Insurance Customer Service Representative jobs in LA, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Louisiana as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,396 per year, or $19.9 per hour.

Insurance Customer Service Representative/Agent

Liggio Insurance Agency

Lafayette, LA • On-site

$35K - $55K/yr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Are you looking for a role where you can make a real difference in people's lives every day? Liggio Insurance Agency in Lafayette, Louisiana, is searching for a warm and welcoming Insurance Customer Service Representative/Agent to join our dedicated team. We're not just about policies; we're about building relationships and providing peace of mind to our community. Imagine being the first point of contact for clients, the person they trust to answer their questions and guide them through their insurance needs. That’s what this role is all about. You'll be instrumental in ensuring our clients feel supported and valued, helping them navigate their coverage with clarity and ease. If you have a heart for service, a knack for communication, and a desire to grow within a supportive and positive local agency, we encourage you to apply. Come grow with us and be a vital part of the Liggio Insurance Agency family!

Responsibilities

Answer incoming calls and emails from clients with a friendly and helpful demeanor.

Assist clients with policy inquiries, changes, and updates.

Process policy endorsements and renewals accurately.

Provide quotes for new business and assist with application completion.

Help clients understand their coverage and answer questions about their policies, premiums, billing, payments.

Maintain client records in our agency management system with attention to detail.

Collaborate with agents to ensure client needs are met effectively.

Requirements

High school diploma or equivalent required.

Previous customer service or insurance experience is a plus, but we're willing to train the right person.

Excellent communication skills, both written and verbal.

A positive attitude and a genuine desire to help others.

Basic computer proficiency.

Ability to manage multiple tasks and stay organized.

Benefits
Mon-Fri Schedule###Career Growth Opportunities###Evenings Off###Retirement Plan###Hands on Training###Health Insurance###Paid Time Off (PTO)###